Jobs at ServiceNow

Build and deploy production-grade AI agents, assistants, reusable skills, and agentic workflows. Develop rapid MVPs, partner with engineering on production hardening, integrate models and tools, and establish rigorous evaluation for quality, safety, and reliability. Apply secure-by-design controls, document solutions, select frameworks and cloud services, and advise teams through the AI Center of Excellence.

Owns post-sale relationships with strategic enterprise customers, advising C-suite stakeholders on ServiceNow adoption, transformation, governance, retention, and expansion. Leads complex programs, identifies risks and professional services opportunities, develops executive narratives, resolves escalations, guides platform adoption, and mentors customer success teams. Partners with sales and delivery teams to improve satisfaction, demonstrate business value, prevent churn, and support renewals and cross-sell opportunities.

Leads ServiceNow Cyber and Risk’s North American GSI partnership strategy, including team leadership, partner planning, pipeline generation, joint go-to-market execution, executive relationships, QBRs, enablement, marketing coordination, and revenue growth. Requires extensive cybersecurity vendor and GSI experience, established relationships with major integrators, sales expertise, technical cybersecurity knowledge, and experience managing high-performing partnership teams in complex organizations.

Generate new SaaS business revenue through account and territory planning, prospect research, field sales, and deal negotiation. Build trusted relationships with C-suite executives, map client stakeholders, coordinate virtual account teams, advise customers on IT roadmaps, and engage specialists and partners to advance opportunities. The role focuses on cybersecurity sales to Energy and Transportation customers while achieving sales targets and promoting customer success.

Leads eight enterprise and strategic sales executives focused on manufacturing accounts across the U.S. Owns territory strategy, pipeline and forecast accuracy, quota planning, revenue growth, and annual sales performance. Recruits, coaches, and mentors sales talent while supporting opportunity development and C-level engagements. Partners with sales operations, consulting, technical support, professional services, legal, marketing, and executives to drive new business. Requires enterprise software sales leadership, consistent quota achievement, strategic relationship building, and 50%+ travel.

Leads lifecycle marketing execution and manages a team delivering onboarding, engagement, retention, churn prevention, and expansion programs. Builds personalized customer journeys, behavioral triggers, in-product experiences, and automated campaigns. Partners with data, Product, Creative, Content, Design, and Customer Success teams to optimize performance through segmentation, experimentation, and A/B testing. Monitors daily metrics, provides leadership updates, manages timelines, and mentors marketers.

Leads lifecycle marketing execution and manages a team delivering onboarding, engagement, retention, churn prevention, and expansion programs. Builds customer journeys, behavioral triggers, segmentation, personalization, and in-product engagement experiences. Partners with data, Product, Customer Success, creative, and content teams to optimize campaigns through testing and performance analysis. Provides coaching, campaign oversight, leadership reporting, and continuous improvements to engagement, conversion, adoption, and retention.

Manage lifecycle marketing campaigns and customer journeys across email, in-app, and other channels. Monitor performance, execute segmentation and A/B tests, optimize engagement and retention programs, and collaborate with Creative, Content, Brand, Product, Customer Success, Data, and Analytics teams. Maintain campaign documentation, analyze results, communicate insights, and contribute to quarterly business reviews.

Leads lifecycle marketing strategy across onboarding, activation, engagement, retention, expansion, and customer growth. Builds and manages teams, develops AI-driven personalization and product-led growth programs, establishes real-time segmentation and experimentation, oversees content and martech strategies, and aligns cross-functional marketing, product, sales, and customer success initiatives to revenue and customer-value outcomes.

Owns Americas partner portfolio and co-sell execution, aligning partners with qualified opportunities and translating demand into capacity, allocation, and investment decisions. The role manages pipeline visibility, utilization, forecasting, partner readiness, business reviews, governance, and executive reporting. It coordinates sales, delivery, operations, finance, customer success, and partner stakeholders to remove blockers, improve portfolio processes, and ensure partner investments generate customer outcomes and measurable returns.

Lead ServiceNow’s EMEA brand creative strategy and execution across campaigns, events, social, digital, OOH, editorial, motion, and executive experiences. Protect and evolve global brand identity while adapting it for regional markets. Direct an embedded studio, ensure creative quality and consistency, collaborate with marketing and global creative teams, and contribute hands-on to concepting, design, art direction, and writing. Drive adoption of AI-powered creative tools and present creative thinking to senior stakeholders.

Lead two enterprise customer pods through voice-agent development, deployment, and handoff while shaping scalable product capabilities. Own evaluation frameworks, analytics, administration tools, and agentic design patterns that improve voice-agent quality and enable repeatable delivery. Partner directly with customers and engineers, translate production learnings into platform roadmaps, and build systems that help customers create and manage reliable voice AI agents.

Owns complex enterprise voice AI customer deployments, leading pod product direction from agent design through production and customer handoff. Drives conversational quality improvements including turn-taking, interruption handling, barge-in, endpointing, latency, and LLM orchestration. Partners with platform teams on real-time voice infrastructure and voice-to-voice models, while productizing customer solutions into repeatable industry assets. Requires deep voice AI expertise, telephony integration experience, enterprise technical deployment experience, and 12+ years in product management.

Build and deploy production-grade AI agents, assistants, models, and reusable skills. Develop secure agentic workflows with guardrails, isolation, and controls; integrate frameworks, tools, APIs, cloud services, and models; establish rigorous evaluation metrics for quality, safety, and reliability; rapidly prototype solutions and partner with engineering to harden them for production. Document solutions and contribute to AI Center of Excellence consulting and best practices.

Lead global technical enablement for post-sales cybersecurity teams by developing onboarding, training, technical content, labs, architectural workflows, integrations, live demonstrations, and competency evaluations. Facilitate technical workshops and large-scale training events, support product-release enablement, coordinate cross-functional stakeholders, and optimize programs using customer telemetry and field feedback to improve adoption, retention, expansion, and time-to-value.

Lead global cybersecurity technical enablement for post-sales and customer-facing teams. Design technical training, onboarding, labs, architectural workflows, integrations, live demos, certification assessments, and product-release enablement. Create training content, facilitate events for audiences up to 400, coordinate stakeholders, and optimize programs using customer telemetry and field feedback. Partner cross-functionally with Customer Success, Product, Engineering, Support, and leadership to improve customer adoption, retention, time-to-value, and expansion.

Leads regional CRM sales by building and managing a team of Sales Executives, developing go-to-market and territory strategies, forecasting pipeline, recruiting and coaching talent, driving new business and customer expansion, engaging C-level stakeholders, and collaborating with operations, marketing, partners, and professional services to achieve revenue goals.

Leads CRM and AI solution sales within financial services, developing territory strategies, identifying opportunities, conducting executive briefings and discovery workshops, and closing enterprise transformation deals. Serves as the financial services CRM authority, partners with solution consultants and implementation partners, and enables account executives and sales development teams. Requires consultative selling expertise, enterprise software experience, and strong knowledge of banking, insurance, or wealth management.

Partners with Sales to advise enterprise customers on cybersecurity, identity, access, asset visibility, exposure management, and risk solutions. Leads technical discovery, solution design, demonstrations, proof-of-value engagements, customer validation, training, and executive discussions. Translates technical capabilities into business outcomes while supporting complex enterprise sales cycles. Collaborates with Product, Marketing, Customer Success, and Support teams, and travels approximately 25–50% as required.

Own the architecture and production delivery of a novel AI-powered exploitability engine. Lead probabilistic ranking, graph modeling, entity resolution, calibration, validation, and security guardrails for agentic systems. Drive zero-to-one technical direction, architecture, code reviews, cross-functional partnerships, and mentorship. Build scalable systems using distributed technologies, cloud-native development, APIs, databases, and machine learning while establishing defensible engineering decisions and evaluation metrics.