Jobs at ServiceNow

Lead global technical enablement for post-sales cybersecurity teams by developing onboarding, training, technical content, labs, architectural workflows, integrations, live demonstrations, and competency evaluations. Facilitate technical workshops and large-scale training events, support product-release enablement, coordinate cross-functional stakeholders, and optimize programs using customer telemetry and field feedback to improve adoption, retention, expansion, and time-to-value.

Lead global cybersecurity technical enablement for post-sales and customer-facing teams. Design technical training, onboarding, labs, architectural workflows, integrations, live demos, certification assessments, and product-release enablement. Create training content, facilitate events for audiences up to 400, coordinate stakeholders, and optimize programs using customer telemetry and field feedback. Partner cross-functionally with Customer Success, Product, Engineering, Support, and leadership to improve customer adoption, retention, time-to-value, and expansion.

Leads regional CRM sales by building and managing a team of Sales Executives, developing go-to-market and territory strategies, forecasting pipeline, recruiting and coaching talent, driving new business and customer expansion, engaging C-level stakeholders, and collaborating with operations, marketing, partners, and professional services to achieve revenue goals.

Leads CRM and AI solution sales within financial services, developing territory strategies, identifying opportunities, conducting executive briefings and discovery workshops, and closing enterprise transformation deals. Serves as the financial services CRM authority, partners with solution consultants and implementation partners, and enables account executives and sales development teams. Requires consultative selling expertise, enterprise software experience, and strong knowledge of banking, insurance, or wealth management.

Partners with Sales to advise enterprise customers on cybersecurity, identity, access, asset visibility, exposure management, and risk solutions. Leads technical discovery, solution design, demonstrations, proof-of-value engagements, customer validation, training, and executive discussions. Translates technical capabilities into business outcomes while supporting complex enterprise sales cycles. Collaborates with Product, Marketing, Customer Success, and Support teams, and travels approximately 25–50% as required.

Own the architecture and production delivery of a novel AI-powered exploitability engine. Lead probabilistic ranking, graph modeling, entity resolution, calibration, validation, and security guardrails for agentic systems. Drive zero-to-one technical direction, architecture, code reviews, cross-functional partnerships, and mentorship. Build scalable systems using distributed technologies, cloud-native development, APIs, databases, and machine learning while establishing defensible engineering decisions and evaluation metrics.

Owns lifecycle and email marketing strategy and deployment for complex B2B programs. Responsibilities include audience segmentation, campaign architecture, content journeys, cadence planning, KPI definition, Marketo or comparable platform deployment, personalization, testing, reporting, compliance, and governance. The role partners cross-functionally with campaign, content, audience, analytics, and digital teams while applying ABX frameworks and AI-assisted tooling to improve personalization and marketing performance.

Leads hands-on implementation and adoption of ServiceNow’s agentic AI capabilities. Owns AI architecture decisions, delivers demonstrations and proof-of-concepts, advises stakeholders and customers, develops enablement and training programs, and drives measurable business outcomes. Partners with sales, product, strategists, engineers, and customer teams while contributing to thought leadership and evolving AI initiatives.

Lead ServiceNow’s EMEA brand creative direction across campaigns, events, social, digital, OOH, editorial, film, motion, and executive experiences. Protect and evolve brand identity, ensure global consistency with regional relevance, direct an embedded studio, and maintain high creative standards. The role combines strategic creative leadership with hands-on concepting, design, art direction, and writing. It also drives adoption of AI-powered creative tools and requires strong collaboration, presentation, and stakeholder-management skills.

Generate new SaaS business revenue through account and territory planning, prospect research, field sales, deal negotiation, and C-suite relationship development. The role sells ServiceNow, Armis, and Veza cybersecurity solutions to Energy and Transportation organizations, coordinates virtual account teams, advises customers on IT roadmaps, and achieves sales targets.

Leads Moveworks solution sales for enterprise manufacturing, managing sales executives and driving new business growth. Develops territory strategy, quotas, pipeline, forecasts, and revenue plans; supports opportunity development and C-level negotiations. Recruits, coaches, and mentors the sales team while coordinating with consulting, technical support, services, legal, marketing, and operations teams. Serves as a ServiceNow and AI subject matter expert and builds strategic customer relationships.

Owns digital M&A integration and product launch strategy for ServiceNow’s digital ecosystem. Develops integration playbooks, governance, requirements, decision frameworks, and sequencing across acquired companies’ platforms, portals, technology stacks, and customer communities. Partners with M&A, Product, Marketing, Engineering, and Legal teams to manage trade-offs and execution risks. Defines launch strategy, prominence criteria, and reusable playbooks while using analytics to validate outcomes and improve digital experiences.

Leads regional sales growth by building and managing a team of Sales Executives, developing go-to-market and territory strategies, driving pipeline and quota attainment, forecasting revenue, coaching employees, engaging C-level customers, and partnering with consulting, services, marketing, and partner teams. The role also focuses on retaining and expanding existing customers and generating pipeline through marketing and partner activities.

Oversee market success for ServiceNow CRM Workflow products in the media sector. Develop territory strategy, identify account use cases, support account planning, communicate digital transformation value, collaborate with solution consultants and partners, and coach account teams on specialty solutions. The role supports solution wins and sales-cycle management while aligning recommendations with Now Value principles.

Lead the strategy and execution of a scalable, self-service customer training product. Responsibilities include selecting the supporting platform, managing content and process development, creating the Training at Scale roadmap, coordinating cross-functional launches, developing pricing and revenue models, and establishing customer feedback loops. The role requires global program management, cloud platform and customer experience expertise, product strategy, stakeholder influence, and strong communication skills.

Lead ServiceNow's Insurance go-to-market in the Americas, aligning sales, product, marketing, partners and accounts to seed and progress strategic insurance opportunities. Act as industry SME, engage C-suite, develop partner programs, influence product roadmap, analyze industry trends and KPIs, and drive pipeline and revenue growth across P&C, Commercial, L&A and Brokerage. Significant travel and cross-functional leadership required.

Leads global Sales operations, including budget management, dashboards, KPI tracking, executive special projects, organizational development, communications, annual planning, and cross-functional alignment. Partners with sales and company leadership to drive operational excellence, consistent priorities, strategic execution, team culture, and measurable business outcomes in a dynamic global environment.

Own product strategy and execution for Action Fabric, ServiceNow's headless access and monetization layer for agentic AI. Define invocation patterns, pricing and metering models, telemetry, and platform interoperability. Partner with platform, engineering, finance, and go-to-market teams to drive consumption, instrument usage, and position the product in the market. Shape standards, influence partners, and enable customers while tracking adoption and business metrics to iterate quickly.

Lead strategy, design, and operations for global Communities of Practice to scale technical readiness and AI adoption across customer-facing practitioners. Build governance, recruit regional leaders, embed AI readiness, amplify content, measure community health, and drive behavior change to improve certification, proficiency, and customer outcomes.

Lead technical discovery, design, and validation for enterprise security, identity, and exposure management solutions. Deliver demos, run POV/POC engagements, translate technical capabilities into business outcomes, and advise security, IT, and executive stakeholders. Support sales pursuits, develop customer-facing materials, run trainings, and collaborate with product, marketing, and customer success. Travel ~25-50% as needed.