Jobs at ServiceNow

Leads end-to-end Data and Analytics sales cycles with account executives, owning portfolio sales from opportunity creation through adoption. Develops strategic account plans, conducts discovery and value-based conversations, delivers technical presentations and demos, and helps customers advance AI-ready data modernization. Builds executive relationships across data, analytics, technology, and ServiceNow stakeholders while driving new business, consumption growth, and measurable outcomes.

Own ServiceNow’s social and content strategy across major platforms, defining brand positioning, content architecture, audience strategy, and community activation. Develop channel-specific programs, creative briefs, and cultural trend frameworks; use performance insights to guide strategic decisions. Partner with creative, product marketing, editorial, customer marketing, paid media, and community teams to deliver relevant, high-quality storytelling and increase brand awareness, credibility, and engagement.

Own the full sales cycle for ServiceNow CRM and Customer Workflow solutions within a designated territory. Develop account plans, generate pipeline, build executive relationships, lead complex sales cycles, communicate solution ROI, and collaborate with consulting, customer success, marketing, and leadership teams to drive revenue and customer outcomes. The role requires 30–50% travel and focuses on business process modernization and digital transformation.

Manage strategic relationships with KPMG and DXC, developing joint go-to-market plans, coordinating sales and marketing initiatives, enabling partners, managing programs and contracts, supporting deal registration and forecasting, and driving cybersecurity solution sales. The role partners with ServiceNow, sales, services, marketing, distribution, and CSP teams to expand Armis and Veza visibility, resolve escalations, and achieve partner revenue goals.

Manages strategic global systems integrator partnerships with Infosys, HCL, and TCS. Develops joint go-to-market and business plans, coordinates partner sales, marketing, enablement, programs, services, and executive relationships, and drives pipeline, deal registration, forecasting, and quota attainment. Serves as an escalation point, ensures partner compliance, supports joint events and MDF programs, and aligns internal sales, services, marketing, and engineering teams to expand cybersecurity solution sales.

Provides hands-on coaching to enterprise and commercial software sellers, improving pipeline generation, deal quality, forecast accuracy, and seller productivity. Designs coaching programs, role plays, certifications, ramp plans, and large-scale sales enablement events. Documents progress through scorecards and skill matrices, reports business impact, supports acquired teams, and validates seller readiness for new products and releases.

Advise enterprise customers on identity security, IAM, IGA, privileged access, cyber risk, and AI-driven security transformation. Lead technical discovery, architecture workshops, executive presentations, demonstrations, and proof-of-value engagements. Translate complex security requirements into solution strategies and business outcomes, support strategic enterprise sales, mentor solution consultants, develop reusable architectures, and influence product and engineering direction. Serve as a trusted advisor to CISOs, CIOs, identity leaders, and enterprise architects.

Own global Deloitte alliance growth for ServiceNow’s Autonomous Workforce practice. Develop partner account and go-to-market plans, align regional teams, manage executive relationships, coordinate campaigns and enablement, support partner-led pursuits, and drive pipeline, revenue, certifications, adoption, and operational consistency. The role requires deep enterprise software, SaaS, AI, ServiceNow, partner sales, co-selling, and systems-integrator experience, along with strong executive communication and matrixed collaboration skills.

Provides technical and domain expertise throughout sales cycles, leading discovery workshops, product demonstrations, strategic account programs, and solution positioning. Builds client relationships, supports pipeline and territory execution, advises product management on customer needs, tracks competitive differentiation, and participates in marketing events. Requires extensive pre-sales solution consulting or sales engineering experience, ServiceNow or cloud software expertise, AI-related experience, and collaboration across sales, product, partners, and professional services.

Own the launch and ongoing operations of ServiceNow’s Carahsoft distribution program across the US and Canada. Responsibilities include establishing operating frameworks, onboarding resellers, managing deal flow and revenue reporting, coordinating inventory, ensuring public-sector and commercial compliance, tracking KPIs, and resolving cross-functional issues. The role requires channel operations expertise, knowledge of US and Canadian procurement requirements, and regular travel to distributor and partner sites.

Owns technical enablement for pre-sales, post-sales, and partner teams by building and maintaining demo labs, sandbox environments, automation, lab guides, POV frameworks, and technical training. Coaches solution consultants and engineers on live demonstrations, value storytelling, objection handling, and hands-on execution. Partners with Product and Engineering to translate field needs into environment requirements and validates competency through live demo scoring and lab assessments.

Leads global Sales operations, including budget management, dashboards, KPI tracking, executive special projects, organizational development, communications, annual planning, and cross-functional alignment. Partners with sales and company leadership to drive operational excellence, consistent priorities, strategic execution, team culture, and measurable business outcomes in a dynamic global environment.

Leads integrated content production across video, social, digital, events, animation, photography, and stills. Partners with creative, strategy, product, and marketing leaders; sources production talent and vendors; manages budgets, bids, negotiations, schedules, workflows, and delivery. Develops production approaches incorporating live action, post-production, animation, VFX, and generative AI. Evaluates emerging tools, establishes repeatable capabilities, advises executives, and ensures high-quality work across global teams and markets.

Deploy, configure, integrate, troubleshoot, and optimize application security solutions in customer environments. Partner with developers, engineering leaders, security teams, and Customer Success to drive adoption and production value. Debug infrastructure, API, and application-layer issues; identify product gaps; contribute code and bug fixes; and provide actionable feedback to engineering. The role requires strong AppSec expertise, cloud and API experience, complex troubleshooting skills, and 25–50% customer travel.

Leads and develops a team of Partner Technology Architects supporting global and strategic partners. Oversees partner strategy, business development, pre-sales discovery, demonstrations, proofs of concept, solution architecture, technical escalations, and AI-enabled workflow adoption. Builds partner growth plans, go-to-market motions, and repeatable offerings while collaborating across sales, services, support, marketing, and technical teams. The role requires executive-level influence, enterprise platform expertise, team management, and travel of up to 30%.

Own regional strategy, positioning, adoption, and commercial success for ServiceNow AI products across an Americas industry or customer segment. Translate global product roadmaps into localized offerings, enable sales, shape enterprise deals, manage packaging and pricing, analyze competitors, gather customer feedback, and drive AI use cases from concept through production. Partner cross-functionally with product, sales, marketing, customer success, services, and channel teams while meeting revenue, margin, and adoption targets.

Own outbound product strategy for Workflow Data Fabric and RaptorDB Professional. Develop positioning, messaging, use cases, competitive differentiation, launch strategies, sales enablement, demos, and customer-facing content. Engage enterprise customers, executives, analysts, sellers, and partners through briefings, events, webinars, and strategic deals. Translate complex data, analytics, integration, platform, and AI capabilities into customer value while using market feedback to influence roadmaps, adoption, and go-to-market execution.

Leads ServiceNow’s global insurance go-to-market strategy across the Americas, developing executive relationships, customer pipeline, strategic opportunities, and partner programs. Works with sales, product, marketing, customer success, and implementation teams to position insurance solutions, accelerate deal progression, influence product roadmaps, analyze business performance, and drive sustained revenue growth. The role serves as a senior insurance subject matter expert and strategic advisor across major financial services accounts.

Owns global AI Forward Deployed Engineering portfolio strategy, resource allocation, investment approval, ROI measurement, scale initiatives, partner frameworks, and executive narratives. The role aligns scarce FDE capacity with high-impact customer, product, and go-to-market opportunities while developing repeatable agentic AI deployment and value realization models.

Leads a global team of OT/CPS Solution Consultants while setting technical pre-sales strategy and supporting strategic customer opportunities. Responsibilities include coaching and evaluating consultants, driving AI-native sales practices, leading discovery, demonstrations, proofs of value, RFPs, and executive presentations, shaping go-to-market strategies, advising customers on OT security and compliance, and collaborating with product, marketing, services, partners, and customer success teams.