Jobs at Zocdoc

Serves as a trusted partner to C-suite executives by managing multiple calendars, prioritizing schedules, coordinating meetings and executive off-sites, arranging domestic and international travel, preparing agendas and action items, managing expenses and documents, and supporting conferences and events. Requires discretion, strong communication, customer service, adaptability, urgency, and the ability to manage competing priorities in a hybrid New York City environment.

Lead recruiting strategy for Sales, Customer Experience, RevOps, Account Management, and Enablement teams. Partner with executives on workforce planning, headcount forecasting, talent pipelines, and hiring profiles. Manage and develop a team of recruiters, oversee leadership searches, improve structured interview processes, and optimize recruiting operations. Analyze ATS and funnel metrics, including pipeline velocity, conversion rates, source mix, and offer acceptance, to improve hiring outcomes and support revenue growth.

Own the success of a portfolio of enterprise healthcare customers, serving as a strategic advisor and managing ongoing relationships. Use performance data to improve adoption, utilization, and ROI; identify commercial opportunities; lead product and strategic conversations; and coordinate with sales, support, technical services, and product teams to solve complex challenges and deliver scalable customer outcomes.

Build full-stack platform components and product features for provider engagement, including profile services, scoring pipelines, recommendation APIs, personalization, and ML integrations. Own features from database through frontend and production, write tested and observable code, contribute to architecture and engineering practices, collaborate cross-functionally, and mentor junior engineers.

Own the enterprise sales strategy, revenue growth, forecasting, and financial performance while building and coaching a high-performing leadership team. Drive consultative, expansion-focused selling, implement MEDDPICC and rigorous pipeline management, partner cross-functionally on go-to-market strategy, and adapt to healthcare market changes. The role requires strategic planning, organizational design, executive influence, financial acumen, and the ability to scale enterprise B2B sales organizations.

Leads patient-facing product marketing strategy, positioning, narrative, and go-to-market execution across Zocdoc’s consumer portfolio. Manages and coaches a team of product marketers, partners with product, design, and general management teams, informs product discovery through market and user insights, and develops scalable, AI-enabled go-to-market capabilities. The role requires senior-level leadership, consumer marketplace expertise, strong communication, and company-level positioning experience.

Own a mid-market territory by generating new business, self-sourcing pipeline, conducting consultative discovery, quantifying customer value, managing opportunities, forecasting accurately, and closing deals. The role requires high-volume prospecting, disciplined CRM management, value-based selling, territory prioritization, objection handling, and collaboration with internal teams to support client success and growth.

Own and grow a $5–10M portfolio of large provider-group clients through consultative expansion selling. Self-source pipeline, identify growth opportunities, build ROI-driven business cases, navigate executive buying committees, qualify deals using MEDDPICC/MEDDIC, forecast accurately, lead business reviews, and close upsell and provider-expansion opportunities. Collaborate with internal teams and guide Client Success partners to ensure client growth and partnership success.

Lead marketing measurement and experimentation to quantify attribution and incrementality, optimize ad platforms and CRM, build performance data assets, analyze lifecycle engagement, and communicate insights to influence marketing strategy and spend allocation.

Manage SMB healthcare provider accounts to drive onboarding, product adoption, retention, booking volume, and practice performance. Build relationships with stakeholders, conduct client meetings, train provider teams, address objections, resolve issues, manage multiple onboarding projects, and identify upsell opportunities. Collaborate with sales and operations teams while owning performance metrics, monthly commission goals, and customer satisfaction outcomes.

Own the UX research strategy for patients or healthcare practices, leading mixed-method qualitative and quantitative studies across product teams. Define user needs, shape ambiguous opportunities, evaluate concepts, establish measurement and tracking programs, and combine behavioral data with research insights to influence product strategy and business outcomes. Build scalable research infrastructure, partner with Product, Design, Marketing, Brand, Sales, and Data Science, mentor junior researchers, and represent UX Research in leadership forums.

Lead and develop a Technical Implementation Specialist team delivering complex enterprise integrations from discovery through launch. Drive implementation speed, quality, customer adoption, and provider growth while identifying risks, capacity constraints, and performance gaps. Improve processes, tooling, training, and content through cross-functional collaboration. Support escalations, use data for prioritization and coaching, and build a culture of accountability, ownership, urgency, and continuous learning.

Lead the strategy, roadmap, and optimization of Finance Technology supporting strategic finance and FP&A. Own enterprise planning, forecasting, reporting, automation, financial modeling governance, and AI enablement. Translate finance needs into scalable technology solutions while partnering with Finance Systems, Data & Analytics Engineering, HR Systems, IT, and vendors. Evaluate investments, lead planning system implementations, manage cross-functional initiatives, and improve forecast accuracy, productivity, and decision-making.

Lead and grow a Data Science team for Provider Products, set analytical direction, own experimentation and measurement, review methods, partner with product and engineering, hire and develop data scientists, standardize analytics and integrate generative AI to improve workflows and outputs.

Lead and build a greenfield marketing measurement function across B2C and B2B. Own attribution, incrementality, MMM, MTA, LTV, and experimentation; hire and mentor data scientists; partner with marketing leadership to turn statistical results into investment decisions; integrate measurement with data platform and GenAI tools.

Lead architecture and implementation of Zocdoc's interoperability platform integrating 170+ EHRs. Drive a rearchitecture for real-time, fail-fast syncs, design abstractions/APIs for other teams, ship production code, mentor engineers, and influence product and technical strategy to improve reliability, scalability, and developer productivity across the integration stack.

Zocdoc is seeking applicants for diverse roles in improving healthcare. Candidates can express interest in various product-related positions.

Zocdoc seeks driven individuals interested in improving healthcare. The role involves engaging with potential applicants and aligning interests with future job opportunities.

Design, build, and operate Zocdoc's internal developer platform, CI/CD pipelines, and developer tooling to improve developer productivity, safety, and reliability. Collaborate across teams to deliver platform investments end-to-end, drive adoption, advance AI-assisted development capabilities, mentor engineers, and ensure platform patterns meet security and compliance requirements.

Lead Zocdoc's organic social strategy, develop social content, manage community engagement, optimize performance, and align cross-functional efforts to enhance brand perception.