Senior Copywriter, Product at Lively

| Greater NYC Area
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About Lively

An estimated 48 million Americans suffer from hearing loss and only 10-15% have treated it – enter Lively. We’re on a mission to empower people to hear better through more affordable, accessible and delightful hearing care.

Lively is a series A company, perfect for anyone eager to make an early impact in something big. We are a unique blend of experts and leaders from Facebook, Amazon, 1stdibs, Lyft, and have assembled a world-class advisory board and audiology team. 

Culture

Here at Lively, we are a passionate team of highly-driven entrepreneurs, designers, clinicians and technologists creating a best-in-class experience to help solve one of America’s greatest healthcare issues – untreated hearing loss. If you’ve been looking for a high growth company that is also mission-driven, this is it. 

About the Role

Reporting the ACD, the Senior Copywriter, Product focuses their efforts on the post-purchase experience, product marketing, and UX. In this role, you’ll work cross-functionally to educate and empower customers to hear their best. Additionally, you’ll support the pre-purchase experience by helping people to understand their hearing loss and identify the right solution for them.

This is a fantastic opportunity for a thoughtful, creative writer to make a meaningful difference in people’s lives. You’ll brainstorm and invent new ways to engage people to solve their hearing problems beyond purchasing a hearing aid using storytelling, video, and behavioral psychology.

What You'll Do

  • Reporting to the ACD, you’ll work closely with product, ops, audiology, and CX to write customer-facing copy across our website, help center, transactional, and product marketing communications that is crisp, easy to understand, accurate, and on-brand.
  • Write emotionally evocative qualifying copy that persuades the customers to address their hearing loss and gives confidence Lively is a good solution for them.
  • Develop new methods for storytelling and product functionalities – bring a creative voice to tutorials and how-to videos
  • Be a creative partner in driving creative product marketing and website copy
  • Build a library of audiology thought-leadership
  • Participate in brainstorms to enhance brand storytelling and develop functionalities
  • Develop a deep understanding of the demographics and needs of Lively’s customers
  • Delight your friends with your rich knowledge of audiology

Qualifications

  • A 4-year degree in creative writing, English, or communications
  • A portfolio of written work with an emphasis on product and product marketing copy
  • Ability to balance multiple projects simultaneously and prioritize your workload
  • Capable of leading, working independently or as part of a team
  • Impeccable grammar and attention to detail
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • React NativeLibraries
    • GraphQLLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • SketchDesign
    • SalesforceCRM

Location

41 W. 25th St., New York, NY 10010

What are Lively Perks + Benefits

Culture
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
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