Senior Copywriter, Product at Lively

| Greater NYC Area
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About Lively

An estimated 48 million Americans suffer from hearing loss and only 10-15% have treated it – enter Lively. We’re on a mission to empower people to hear better through more affordable, accessible and delightful hearing care.

Lively is a series A company, perfect for anyone eager to make an early impact in something big. We are a unique blend of experts and leaders from Facebook, Amazon, 1stdibs, Lyft, and have assembled a world-class advisory board and audiology team. 

Culture

Here at Lively, we are a passionate team of highly-driven entrepreneurs, designers, clinicians and technologists creating a best-in-class experience to help solve one of America’s greatest healthcare issues – untreated hearing loss. If you’ve been looking for a high growth company that is also mission-driven, this is it. 

About the Role

Reporting the ACD, the Senior Copywriter, Product focuses their efforts on the post-purchase experience, product marketing, and UX. In this role, you’ll work cross-functionally to educate and empower customers to hear their best. Additionally, you’ll support the pre-purchase experience by helping people to understand their hearing loss and identify the right solution for them.

This is a fantastic opportunity for a thoughtful, creative writer to make a meaningful difference in people’s lives. You’ll brainstorm and invent new ways to engage people to solve their hearing problems beyond purchasing a hearing aid using storytelling, video, and behavioral psychology.

What You'll Do

  • Reporting to the ACD, you’ll work closely with product, ops, audiology, and CX to write customer-facing copy across our website, help center, transactional, and product marketing communications that is crisp, easy to understand, accurate, and on-brand.
  • Write emotionally evocative qualifying copy that persuades the customers to address their hearing loss and gives confidence Lively is a good solution for them.
  • Develop new methods for storytelling and product functionalities – bring a creative voice to tutorials and how-to videos
  • Be a creative partner in driving creative product marketing and website copy
  • Build a library of audiology thought-leadership
  • Participate in brainstorms to enhance brand storytelling and develop functionalities
  • Develop a deep understanding of the demographics and needs of Lively’s customers
  • Delight your friends with your rich knowledge of audiology

Qualifications

  • A 4-year degree in creative writing, English, or communications
  • A portfolio of written work with an emphasis on product and product marketing copy
  • Ability to balance multiple projects simultaneously and prioritize your workload
  • Capable of leading, working independently or as part of a team
  • Impeccable grammar and attention to detail
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • React NativeLibraries
    • GraphQLLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • SketchDesign
    • JIRAManagement
    • SalesforceCRM

Location

41 W. 25th St., New York, NY 10010

An Insider's view of Lively

How would you describe the company’s work-life balance?

Lively is cultivating a culture that values employees' time - both during work hours and after. We have great events that promote meditation, movement, and connection. Lively offers a remote work stipend which is so helpful during COVID. Lively encourages blocking out some time in my day for a walk or run, to step away from the computer and reset.

English

Designer, Partnerships Marketing

How do you collaborate with other teams in the company?

I really enjoy working at Lively! I get to work with Audiology and Product teams in the realm of delivering the best product our customers can dream of, and with CX and Design teams on refining the experience with our existing customers. Whatever the challenge of the day is, I get to work with ingenious minds towards a solution.

Ruslan

Lead Backend Engineer

How has your career grown since starting at the company?

I was given an exciting opportunity to pave the way for a new role as Sales Coordinator and was supported by a fantastic team. Within the first few months, I was promoted to Inside Sales Associate. I cannot stress enough how much I love helping people on their journey of shopping for hearing aids and this has grown into an inspiring career!

Dan

Inside Sales Associate

How do you empower your team to be more creative?

Whether via daily chat or weekly team meetings, regular communication gives everyone the opportunity to be heard & have an impact! Our team brings unique ideas based on their different backgrounds & wealth of customer support experience. Collaborating enables us to identify inventive solutions to engage customers on their journey to better hearing.

Lauren

Head of Customer Experience

How do you collaborate with other teams in the company?

I love working with other teams at Lively. People are always willing to jump in, brainstorm & help you achieve a goal. I enjoy setting up weekly touchpoints to build relationships. This helps me stay current on what is on everyone's plate, which is helpful when trying to stand up a new cross functional process or operationalize a partnership launch

Yael

Senior Manager, Partnerships and Strategic Initiatives

What are Lively Perks + Benefits

Lively Benefits Overview

- Our compensation is competitive and our 401k plan includes a 4% match.

- We offer excellent medical, vision, and dental insurance and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.

- Whether you check out America’s natural treasures or just veg out on your couch, enjoy your paid time off. We encourage time off.

- Lively offers a weekly lunch stipend. (Pro tip: Groceries count.)

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
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