Sr. Production Support Specialist, Innovation at Frame.io

| Greater NYC Area
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Bring your technical and problem solving skills here to work directly with our customers deploying our breakthrough Camera to Cloud technology.  

 

 

About Frame.io

 

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world. 

We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.

 

About the Role

 

Buckle up, this is the fast-paced, creative, innovative opportunity you’ve been looking for! The Frame.io Production Technology team wants a forward-thinking, hands-on, and creative partner to support our customers with production applications of Frame.io.

As Sr. Production Support Specialist, you will be working directly with our productions deploying our breakthrough Camera to Cloud technology.  Your technical and problem solving skills will help our customers deploy C2C productions, design workflows, participate in web or live demos, and serve as tech support to solve field problems as they arise.  You will be working with the rest of the Innovation team to put cutting-edge workflows into working practice with high-level customers.  You will also be working closely with the Sales team to support new C2C customers as well as the C2C Partnerships Manager team to develop and deploy new workflows as new C2C integrations are released.

The Sr. Production Support Specialist will act as a partner for Frame.io customers and their productions and serve as their point of contact for production-based workflows. You’ll be responsible for making sure customers understand the workflows and are equipped to succeed.  This will involve working with the on set crews, production teams, and post production teams.

If you are excited by supporting and deploying groundbreaking, innovative workflows in the high stakes environment of the production set, this role is for you!

 

Requirements

 

  • 5-10 years of relevant industry experience on set, at a production house, rental house, or studio in the media/technology space
  • Keen interest in SaaS technologies and interest in building cutting edge production and post-production workflows
  • Customer facing experience with on set production technologies, SaaS technologies, and/or post-production technologies
  • Excellent listening and communication skills (written and verbal)
  • A strong sense of customer empathy and confidence in presentation settings
  • Ability to notice and retain details, think on your feet, problem-solve, and articulate actionable items based on customer needs
  • Familiarity with: building and using advanced video signal flows, basic functionality of most commonly used professional cameras (RED, ARRI, SONY, Canon, Panasonic, etc), remote networking (ie, setting up internet on the set)
  • Understanding of roles and responsibilities of crew members on the set across production spaces (cinema, television, commercial, brand, sports, etc)
  • Enthusiasm and drive to work in a startup environment with low ego and high flexibility

 

Responsibilities

 

  • Work with the rest of the Innovation team to prepare high-level customers for Frame.io enabled workflows, including training, testing, prep, and setup
  • Provide white-glove support experiences throughout the customer’s production process
  • Interact with all levels of the customer’s production and post production organization to ensure all team members have sufficient training to use and be successful with the product
  • Represent and champion your customers’ needs within Frame.io and make sure those needs are met
  • Be the go-to resource for our customers as a source of objective industry insight

 

Benefits 

  • Competitive salary and equity
  • Paid parental leave for primary or secondary caregivers
  • Unlimited PTO and designated Volunteering paid time off
  • Yearly stipend for learning and development
  • Medical, Dental, Vision Insurance and OneMedical membership
  • Flexible Spending Account
  • Monthly Work from Home Stipend 
  • 1 paid company-wide holiday for each month in the calendar year
  • All-company week-long winter and summer breaks

 

Our Philosophy

 

Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.

We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries

Location

22 Cortlandt Street, New York, NY 10007

An Insider's view of Frame.io

What are some social events your company does?

Even with fun seasonal events, there are 2 recurring ones that stick out to me. We have a Meet the New Hires happy hour where new folks get to meet others from the company that otherwise they might not. The other is the monthly birthday celebration where we hang out, have some treats, and hype up that month's birthdays as they spin our prize wheel.

JP

HR Coordinator

What projects are you most excited about?

At Frame.io we’re re-imagining workflows and encountering unique problems all the time. I love tackling projects that at first feel like a completely tangled mess. Being heads-down on it for a while, then pulling back to see the full picture and going “Aha! This totally makes sense now.” I love that feeling!

Carolina

Sr. Product Designer

What makes someone successful on your team?

Organization, time management, and grit are three traits that make someone successful on the Business Development Team. Sales in general is definitely a rollercoaster ride and not every month is the same. As a BDR, staying even-keeled through both the good & tough times always leads to success!

Matt

Sr. Business Development Representative

How do you collaborate with other teams in the company?

I collaborate with other teams on a daily basis at Frame.io and genuinely look forward to it! There are always tough prioritization decisions and resource trade-offs to make but everyone comes at it with the attitude of "What's the best outcome for our users and how do we achieve that together?"

Jo

Group Product Manager

What are Frame.io Perks + Benefits

Culture
Volunteer in local community
We offer 16 paid hours of Volunteer time each year to make sure that our employees feel empowered to volunteer wherever motivates them, and have a running list of opportunities to choose from.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a DE&I Core Team whose 10 members span across all our departments. This Core Team works on initiatives across the company to ensure we're working toward DE&I in every way possible.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our Pet Insurance is through Nationwide, and there are options for 50%, 70%, or 90% reimbursement on eligible expenses
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Frame.io offers employees professional development opportunities like annual individual budgets for training, onsite training courses, and the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Working from home has had an impact on each of us in various different ways and we're all adapting to this new reality of working, while trying to get work done. Recharging and self-care are a critical part of doing our best work, so we've added a new holiday and coordinated time off schedule. We've added in company-wide winter and summer breaks, and in addition, if a month does not already include a holiday, we will have an "office closure" day so the entire company can take a day off together to recharge.

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