Technical Writer

| Greater NYC Area

Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle and eliminates dependence on paper for financial services and insurance companies. The company’s patent-pending technology uses AI and machine transcription for risk assessment and digitization, utilizing each client’s existing product and underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology creates custom client onboarding and servicing forms using a drag-and-drop interface which can be implemented within weeks instead of months – unlike most hard-coded technology builds. The result is an easy to use and streamlined front-end agent and consumer experience that significantly reduces operational costs and eliminates errors while accelerating sales and business growth.

Some of the world’s largest insurance and financial companies use Unqork to define new business rules and deploy products/applications seamlessly and effortlessly without relying on costly development and maintenance of a code base. Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals and has created an ‘elegant paradigm shift’ in the way insurance and financial companies are able to operate.

The Opportunity:

This role is full time in-house in our beautiful Union Square office. Helping our customers and partners master Unqork platform is key to the company’s growth. As a Technical Writer, you will be at the forefront of developing and growing a key function that is critical to the company's success.

  • Research, create and maintain the customer knowledge base, including tooltips, tutorials, user guides, scripts for how-to videos, and other user-oriented content
  • Work collaboratively with Product, Engineering, Solutions, and Implementation teams to understand product workflows, use cases, detailed functionality, and capabilities
  • Deliver concise, accurate, and complete pieces within specified timelines
  • Review the content changes for the new updates including checking grammar, links, and concise message, as well as identifying any content that should be updated to maintain consistency

Who you are:

  • You love to write and have stellar writing skills
  • Have experience working with technical documentation
  • Very detail-oriented with a structured approach to solving problems
  • Able to collaborate with people effectively and efficiently
  • Able to organize workflow independently and meet deadlines
  • Have an eagerness to learn and excel in a high-paced environment
  • Organized and self-disciplined, detail-oriented, focused on execution

What we’re looking for:

  • BA/BS degree
  • At least 4 years of work experience and creating technical documentation
  • Demonstrated ability to grasp complex technical concepts and communicate them to a technical and non-technical audience
  • Ability to manage multiple, competing priorities in a fast-paced, constantly changing environment
  • Excellent written and verbal communication skills
  • Experience with training is also a plus
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM

Location

We’re located in Union Square West: great food, a quick block away from the park, and a short walk to the N/Q/R/W, 4/5/6, L, B/D/F/M, and PATH trains.

What are Unqork Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 20 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Tuesday, Thursday.
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Tuesday, Thursday.
Happy Hours
Happy hours are hosted Once per week.
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Career mentoring, Leadership mentoring.
Customized development tracks
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