Yext (NYSE: YEXT) is building the next big thing in AI search, and the next big thing is answers.
With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.
We have a big, audacious mission to transform the enterprise with AI search. To achieve that, we need bright minds and diverse perspectives to join our growing company and help us continue to disrupt an industry. Does this sound like you?
We are looking for a passionate Technical Writer to join our Product Documentation team in our fast-growing Platform group. You will be responsible for orchestrating and maintaining all of our reference documentation, including our APIs, CLIs, and SDKs, on hitchhikers.yext.com. You will partner with product, engineering, and our developer evangelists to provide two-way feedback on the product or documentation and to make sure developers on Yext have the content they need to get started and successfully build awesome search experiences.
Please submit a writing sample with your application.
What You’ll Do
- Produce high-quality technical content that is accurate, clear, concise, and effective.
- Continually analyze documents to maintain continuity of style and accuracy of content.
- Project manage the identification, authoring, editing, and publishing of reference content.
- Develop and maintain a style guide to ensure consistency across our documentation channels and different writing team members.
- Work closely with customers and developers to collect feedback, understand their needs, and identify areas of improvement.
- Establish, track, and report on critical metrics for our documentation and developer site.
- Stay informed of industry trends and propose adjustments to content strategy as needed.
- Monitor requests and feedback from Stakeholders and drive execution plan for each request.
- Represent the voice of the developer site audience by synthesizing key client feedback and data.
- Build and maintain code samples and libraries, where relevant.
What You Have
- 5+ years experience as a technical writer, developing end-user documentation, or developer outreach for a developer audience.
- High proficiency in building for the modern web, using Javascript frameworks, tools, and workflows
- Experience working with APIs, CLIs, and SDKs
- Flexible, fast learner who thrives in a constantly evolving work environment.
- Outstanding written and verbal communication skills, with a keen eye for detail.
- Ability to work efficiently in a collaborative, cross-functional team environment.
- Effective time-management skills and the ability to balance multiple projects.
- Proven ability to learn quickly and understand complex topics.
- An innate curiosity, willingness to ask questions, and passion for learning and helping others learn.
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Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.