About Birchbox:

Founded in 2010, Birchbox is a leading beauty and grooming retailer, offering an efficient, personalized way to discover and shop for new products. We redefined the e-commerce experience by pairing a monthly subscription of samples with a curated online shop featuring more than 800 best-in-class brands. Every month, subscribers receive five prestige samples tailored to their unique profile along with inspiring editorial content that creates a seamless path to purchase full-size versions of their favorites on Birchbox.com. In 2012, we launched Birchbox Man and expanded internationally, and in 2014, we opened our first brick-and-mortar store in Soho. Today we have more than one million subscribers and operate in six countries, including France, Spain, UK, and Belgium. Birchbox is headquartered in New York City.

We are looking for an innately empathetic fast learner who understands the importance of the customer experience. This internship will be a fantastic learning experience for those looking to gain an understanding of the inner workings of a customer service team as well as how customer feedback is gathered, used, and addressed in a customer-centric company.

Our customers are passionate, honest, and engaged. The intern will​ assist in facilitating customer advocacy delivering on our high ​standards​ of service and ​connecting​ with our customer in a personal way. This is a role for someone who is driven​, creative, and cares about customer experience.

The Customer Operations Intern will be responsible for:

• Benchmarking best in class service with other companies in similar industries
• Identifying recurring customer issues and participating in cross-team communication
• Researching effective training and communication tools for in-house and remote specialists
• Contributing to a positive, energetic team culture