Data Analytics Manager

| Greater NYC Area | Remote | Hybrid
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About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

Position Summary

The keystone player on the Operations Strategy team, overseeing a wide breadth of analytics topics within operations and ensuring alignment with the company's broader vision. The ideal candidate for this role is both a strategic thinker and a mentor, capable of charting the course of our data endeavors while also nurturing the growth of our Operations Strategy team. This position will increase the level of data-driven decision making in operations, liaising between executive leadership and multiple internal and external teams to ensure our strategy is robust, actionable, and data-driven.

About You

  • Experience synthesizing data and complex information to form actionable insights. An analytical professional with attention to detail and high standard of performance excellence.
  • Able to create analytical reports that are easy to use. Possess strong verbal and written communication skills that enable internal customers to use the analytical output created. 
  • Demonstrated project management and financial aptitude. A creative problem-solver with a passion for producing quality deliverables.   
  • Confident and naturally collaborative. A curious and independent thinker with strong intellectual agility. A team player who excels in a dynamic and results driven culture.  
  • Excellent written and verbal communication skills with a servant leadership mindset. A proficient multi-tasker with a fast action orientation and high ethical standards. 
  • Strong analytical skills using Excel as well as past experience with a database querying language such as SQL.
  • Experience with leading Productivity (Google Suite) and Business Intelligence tools (Sigma).

Responsibilities

  • Continuous Improvement and Training: Champion a culture of continuous improvement, staying updated with the latest analytical tools and techniques, and providing training and mentorship to junior analysts and other team members.
  • Advanced Analytics: Develop and deploy advanced analytical models to improve our understanding of Network supply and demand, identify operational inefficiencies, and deliver actionable recommendations to leadership
  • Risk & Compliance Oversight: Monitor Network for compliance with contractual obligations, industry standards, and regulatory requirements, and identify potential risk areas and outliers.
  • Collaborative Project Management: Lead cross-functional projects aimed at enhancing the Network, ensuring that analytics-driven insights are at the core of decision-making.
  • Operations Strategy: Deliver analysis, insights, and recommendations to support the development of operations strategy 
  • Data Management & Integration: Partner with Agero platform and data engineering stakeholders to design and maintain systems that collect, integrate, and cleanse data from multiple 3rd party sources, ensuring accuracy, completeness, and consistency.
  • Cost Analysis: Be the owner and subject matter expert of claims cost drivers in our Network, consistently identifying opportunities for savings and optimization
  • Collaborative Project Management: Lead cross-functional projects aimed at enhancing the Network, ensuring that analytics-driven insights are at the core of decision-making.
  • Stakeholder Communication: Regularly communicate analytical findings, insights, and recommendations to senior leadership and relevant stakeholders, facilitating data-driven decisions.
  • Testing: Leads test and pilots for process changes as a a result of analysis and communicates the results and recommendations to all areas of management
  • Subject matter expert: Serves as an internal data analytics expert by ensuring consistency in data analysis methodologies and sharing of best practices.

Education/Experience/Skills

  • 7+ years of business and data analysis experience, with at least 2 years leading teams or large projects.
  • Exceptional communication and stakeholder management abilities.
  • Very strong problem-solving skills and business acumen with a proven track record of driving data-driven strategic outcomes.
  • Experience with data management, specifically with validating and auditing data and reports from multiple systems.
  • Demonstrated project and task management capability.
  • Past experience with BI, Google Workspace, and CRM Tools.
  • Proficiency in SQL and working with relational databases is required.
  • BA/BS Degree required from a top-tier university, preferably in a field that emphasizes data analysis and communication (e.g., computer science, social sciences, physical sciences, math, engineering, or statistics). A Master’s degree or MBA is preferred.

Hiring In:

  • United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VA

  • Canada: Province of Ontario

  • #LI-REMOTE

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link: https://www.agero.com/privacy.

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected]

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New York, NY

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