Business Insights Analyst

NYC (Downtown)

About TodayTix

At TodayTix, we’re on a mission to find a seat for everyone. We believe that when theaters are full, creators, communities and audiences thrive.

Launched in 2013, our international ticketing platform connects global audiences in 15 cities to the $50 billion live entertainment business. We work with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago and Australia. Through effortless access to the best shows, insightful guidance to the world of theater, and thoughtful service at each moment along the way, we enable people to discover the best that their city has to offer.

We’re seeking highly motivated team members to join us in disrupting an old supply chain model, creating greater access to theater, and expanding the theater-going audience.

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!

About the role

TodayTix is seeking a talented, Business Insights Analyst to join our Data Insights Team.  This team supports our Accounts, Marketing and Product teams. As a key member of these teams, you will work closely with Senior Leadership to uncover insights using available data and make recommendations in collaboration with stakeholders to unlock opportunities for the respective teams or company at large.

• The Accounts team is charged with managing all aspects of partner relationships (B2B) and tracking by show sales trends to unlock incremental partner and enterprise value.
• The Marketing team is charged with growing awareness of the TodayTix brand and acquiring and retaining users to build up the demand side of the platform (B2C).
• The Product Team is charged with building, maintaining and optimizing all elements of the TodayTix platform including native iOS and Android apps, a transactional website and various “behind the scenes” tools used to track, power and populate the consumer facing products (online and offline).

Tools we use

• Looker
• Amplitude
• Python, R and excel for business analysis
• Our data warehouse is hosted in AWS Redshift
• External vendor tools such as Google Analytics, Facebook Analytics, YouTube AnalyticsTune etc.
• Other potential or good to know tools: Alooma, PostgreSQL, BigQuery, Segment

What you'll do

• Identify opportunities and make specific recommendations based on advanced analytics to develop new strategies and improve business performance
• Provide strategic insights derived from financial/operational, channel event and/or sales data that drive impact and increases in yield of new customers, sales or operational efficiency.
• Operate as a member of business teams and build relationships with stakeholders and subject matter experts to identify opportunities for deep analytics on customer behavior and platform performance
• Integrate data from various third party and first party data sources
• Design, build and launch new data extraction, transformation and loading pipelines and processes in production
• Build SQL Scripts for processing and analysis of data
• Data analysis and data quality checks for completeness and accuracy
• Maintain reporting systems

What we're looking for 

• Experience with data warehousing, dimensional modeling and ETL development
• Understanding of AWS components and service
• Experience in working in a Business Insights team is a plus
• Experience leveraging customer, digital, online and offline data together to aid yield optimization or operational efficiency
• A track record of working well with business stakeholders
• You like to work in a self-directed environment and peers would call you curious/inquisitive
• You have a keen eye for detecting data trends, defects and anomalies

What we offer

TodayTix takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites: 

• Healthcare, vision, and dental plans, with generous contributions from the company
• Life and disability insurance
• Free membership and access to One Medical Group & Health Advocate
• Subsidized gym memberships at two New York-based chains 
• Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
• Flexible Paid Time Off
• Generous 401(k) Matching 
• Employee referral bonuses
• Each office has its own flavor of food fun, but all offer office snacks and weekly company lunches!

TodayTix is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, ancestry, citizenship, age, marital status, disability status, military or veteran status, or any other characteristic protected by federal, state or local law, rule or regulation.