You’ll be responsible for:

• Providing exceptional Client Service and work directly with clients on data questions and acquisition issues.
• Ensuring clients maintain access to analytics platform and communicate requests and issues to the product development team.
• Reviewing client data on the Bodhala platform and prepare reports and insights to deliver value to clients.
• Learning and maintain in-depth knowledge of the Bodhala platform, industry trends, and competition.
• Initiating client conversations, obtain feedback and set the stage for upsells at client accounts.
• Developing templates for insights reporting and training materials for clients.
• Maintaining files on client usage and set-up, track, and update client status reports.

Your qualities:

• You have 1-3 years in the legal industry, consulting, Software as a Service (SaaS) or related software product experience
• Experience working with data and understanding of data analytics and data-backed insights as a client solution
• Experience with customer experience, customer success and/or project management/operations teams
• Advanced computer skills, including Microsoft Office and Excel
• Highly organized, details oriented, highly accurate and able to manage multiple priorities.
• Communication Skills: Outstanding written and verbal skills. Able to explain complex data in a simple and easily understandable way. Comfort in interacting with and presenting to senior leaders in the organization