Director, Insights & Strategy

| Greater NYC Area
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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now we’re funding over $2 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better Opportunity:

Better.com is growing, and we’re looking for a Director, Insights & Strategy to join our Operations team. If you’re looking to make an impact alongside a collaborative team that’s reshaping the homeownership industry, check us out.

This role offers the opportunity for end to end involvement in critical growth initiatives. This hire will identify, design and execute key strategies to improve the way we serve customers. With a focus on both existing products and future offerings, the impact of this position will be felt in the increased efficiency brought to current services, as well as our ability to scale seamlessly as the size and complexity of the business grows.

Responsibilities will include:
  • Lead large scale transformations to support the continuous improvement and effectiveness of our mortgage operations and sales team, which are the core of our loan production engine.
  • Work collaboratively with key business functions such as marketing, product strategy, and talent acquisition to drive alignment on shared priorities (ex: customer conversion strategy, internal tools development, and headcount planning)
  • Keep track of our external environment (e.g., market conditions, competitive pressures, regulatory landscape) and derive meaningful insights for business decisions
  • Build out our “control panels”, a live view of all the critical levers of the business, to track our progress towards financial and operating goals.
  • Provide synthesized trend reports (weekly, monthly, quarterly, yearly) for Executive leadership, and perform ad hoc analyses as needed.
About You:

The ideal candidate for this role works with a bias for action, and also brings a strong sense of practicality and effectiveness to their execution approach. In a fast paced environment like ours, resourcefulness and an ability to thrive in an ambiguous setting will also be critical to this individual’s success. Most importantly, given the scope and impact of this position, this hire should approach every responsibility with a true sense of ownership.

  • You have experience in management consulting at a premier firm, including at least 1 year as a Project Manager/Engagement Manager.
  • You have worked in-house as an operations leadership in a high growth environment, and have a proven record of building from the ground up.
  • You have robust skills in data analysis (SQL experience strongly preferred) and modeling, as well expert level slide writing and presentation skills.
  • You are an excellent communicator, and can collaborate effectively with partners of varying seniority and wide ranging expertise.
These help, but aren’t dealbreakers:
  • Python, R, or some other advanced analytics tool
The Team

The Insights & Strategy team plays a central role in the successful operation of Better.com’s loan production engine. With multiple work streams focused on the ongoing efforts of our sales and mortgage operations teams, this team takes a data-driven approach to identifying and acting on opportunities to drive the quality and output of our loan production. Whether an incremental tweak to an existing process or a newly developed procedure, this team takes on any chance to improve our ability to make homeownership accessible to all Americans.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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