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Manager, Incentive & Sales Analytics

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The Manager of Incentive & Sales Analytics is responsible for partnering with business unit sales leadership on sales optimization and Business Planning on incentive plan development and processes. Manage sales incentives that drive intended sales behavior. Additionally, responsible for coordinating recognition events such as annual sales achiever club. Manages sales performance analytics and incentive expense KPIs. Responsible for the reporting, analytics, and forecasting of sales incentive expenses for the supported business channels.
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Track forecasting, performance and account metrics. Provide intelligent business insights through translation of reporting and analytics.
Partner with sales leadership and Business Planning to assess effectiveness of incentive strategy for various roles, products and account types.
Work with management to develop quarterly forecasts and annual budgets on sales incentive expenses.
Validate audit requirements and compliance with policies.
Provide input on opportunities for continuous process improvements to overall incentive administration and tool efficiency.
Provide input and partner with sales leadership in the design and development of incentive plans.
Partner with Business Planning in the modeling of what-if scenarios and impact of prospective changes to incentive plans.
Assist Sales Operations Dispute team in escalated incentive disputes and support effective controls to ensure integrity of incentives.
Act as the liaison across different functional groups including HR, Sales Operations, Sales Leadership, and Business Planning.
Build sales performance analytics and dashboard reporting for Sales Leadership to understand the ROI of the incentive expenses. Provide guidance and support on the operational requirements of the incentives plans to Sales Channels.
Lead and direct the work of reporting analyst(s) for effective business support and responsiveness.
Perform other duties as required.
Skills/Abilities and Knowledge
Ability to read, write, speak, and understand English
Demonstrated knowledge of best practices in the sales process -- from lead generation, to sales training
Demonstrated competency in sales incentive structure analysis.
Excellent financial acumen and discipline around pricing management, forecasting, and compensation planning
Ability to build relationships and to influence and collaborate across departments in order to achieve objectives
Strong verbal and written communication skills
Superior problem solving skills, detail oriented and well-organized
Must be able to accurately compile and synthesize both quantitative and qualitative data
Must have strong analytics and spreadsheet skills - high level proficiency with advanced MS Excel functions
Ability to monitor and understand all details in a fast-paced, dynamic environment
Ability to translate data into actionable decisions
Strong creative thinking and problem solving skills
Solid project management and decision making skills
Interpersonal skills to earn trust and advocacy within Sales and other departments
Ability to communicate on behalf of the VP Sales in internal meetings if unable to attend
Bachelor's Degree in Finance, Marketing, Business or equivalent experience
Related Work Experience Number of Years
Sales compensation/sales operations experience 6-7
Residential and business to business experience
Exposures to major financial, billing, commission systems
Telecommunications/cable industry experience
Skills /Abilities and Knowledge
Strong understanding of sales commission plans
World at Work, Certified Sales Compensation Professional certification
Knowledge of sales applications and processes centered on commission systems
Office environment
SAN510 334517 334517BR

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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