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Manager, Performance Analytics

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TITLE: Manager, Performance Analytics
LOCATION: Stamford, CT
JOB SUMMARY: Analyze large amounts of data to identify patterns and insights to answer business questions and improve performance metrics, including converting data into information and business intelligence information into insights. Develop operational and performance reporting to the leadership team within the Inbound Sales and Retention organization as well as to senior executive teams on a regular schedule. Provide detailed variance analysis and explanations as well as performance and operational analysis of corporate initiatives and ad-hoc projects. Create, maintain, and distribute a complete set of daily, monthly, quarterly, and annual reports of operational and performance-based metrics that form the core set of information for the management team. Work with internal teams, including Business Planning and Business Intelligence teams, to gather operational and technical information. Provide additional intelligence about the business and performance drivers to financial planning & analysis, workforce management teams, marketing and other cross-functional groups on an ad-hoc basis. Work with channel leadership to provide ad hoc analysis. Examine trends in the existing data to uncover opportunities for improvement and efficiency in the business. Create cohesive data structures to integrate metrics and automate reports. Build dashboards in Tableau and other visualization tools to analyze large amounts of data and generate insights. Leverage sophisticated analytic approaches and techniques, quantify impact and track performance of large, multi-channel marketing campaigns, initiatives, and offers. Leverage heterogeneous data from multiple sources including call center data from external vendors, sales projections from flat files, and sales and order information from reporting data marts. Utilize Alteryx and SQL (Structured Query Language) stored procedures for bringing together data from these heterogeneous and complex data structures for the purpose of analysis. Build quality reporting tools and products to extract valuable business insights. Track KPI including Core Primary Service Units and Mobile yield rates, conversion rates, churn and save rates, tier mix and sell-ins, shrinkage rates, and adherence.
EDUCATION/REQUIREMENTS: Bachelor's degree (or foreign equivalent) in Computer Science, Engineering (any), Information Systems, Data Science, or a related field and 6 years of experience providing performance and operational analysis of corporate initiatives and ad-hoc projects; utilizing SQL for data analysis and to inform strategic business decisions. Must have 5 years of experience utilizing Microsoft Power Query, Microsoft DAX, SSDT, and SSAS to analyze data and generate reports. Must have 4 years of experience using business intelligence reporting tools like Tableau or MicroStrategy to generate reports; and using ETL tools including Alteryx for data transformation at multiple stages of data pipeline and for data analytics projects. MAN510 336722 336722BR

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Bryant Bonds

Senior Director, Digital Platforms Agency, Agency News & Sports

POWERFUL PROJECTS

Work that has a positive impact on the business

Bryant Bonds’ team’s roadmap consists of many exciting initiatives. But one in particular excites him most: defining a common set of standards for Charter’s backend API services across its many platforms. “We hope to consolidate our services in order to make them easily consumable by our web, mobile and TV-OS applications,” Bonds said. "Once developers are up to speed on the new architecture, it will allow us to develop new services in a shorter timeframe and get new product features out to customers faster." It’ll also make it easier for developers to learn and be productive on varying code bases.

My team gets excited when we’re able to see that our work has a positive impact on the business.

Elena Ritchie

GVP, Video Content, Video Experience

INCLUSIVITY ABOVE ALL ELSE

How curiosity and data play into DEI

The strength of Charter’s culture is anchored by creating an inclusive environment. And Ritchie’s team in Denver is striving to amplify that mindset in a way that aligns with product and engineering. They’re doing this by creating a diversity and inclusion sub-committee for the digital platforms organization. “We’re applying data, storytelling, careful planning to roll out inclusion initiatives that reflect our cultural commitment to continuous, participatory change,” Ritchie said.

In addition to continuous change, this is a great example of how important curiosity, data clarity and storytelling are to our culture.

Keith Neubert

Vice President, Digital Platforms Agency, Agency News & Sports

BREAKING NEWS

The inside scoop on the Spectrum News App

Keith Neubert always feels pride for his team, but there’s no greater example than the success of the Spectrum News App. His team started the build a few months before the pandemic started. And despite the world rapidly changing around them, they managed to stay the course. “Our customers and the public were seeking trusted news sources, and the app was a valuable resource for them,” Neubert said. His team was able to launch the app in July 2020, and it’s been a hit ever since, with more than 2 million downloads and counting.

I’m incredibly proud of the way the team handled the transition and came together to support our customers during trying times.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Employee resource groups

Employee-led culture committees

In-person all-hands meetings

In-person revenue kickoff

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Diversity employee resource groups

With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.

Hiring practices that promote diversity

We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.

Health Insurance + Wellness

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Mental health benefits

Transgender health care benefits

Financial & Retirement

401(K)