Medical Operations Strategy Analyst
About Ro
Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication is $5 per month. The company’s nationwide networking of physicians and pharmacies provides a personalized, end-to-end healthcare experience from online treatment to the delivery of medication and ongoing care. Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020, and earned its Great Place to Work Certification in 2020.
We are growing quickly and are looking for someone with a passion for healthcare and an insatiable curiosity to help us optimize the way Ro interacts with both our patients and our provider network. As the Medical Operations Strategy Analyst, you’ll work closely with the rest of the Medical Operations team to help us identify pain points for members and providers, create actionable recommendations that address these pain points, and monitor the success of these initiatives. You’ll work with internal stakeholders to build and present analyses and create strategic recommendations that will help shape the provider and patient experience in support of our 3 year strategy and ongoing commitment to continuous improvement.
What You'll Do:
- Support MedOps team in developing business cases for strategic initiatives around patient and provider experience within the Ro environment
- Create analyses from scratch that help us monitor KPIs to identify pain points in our operations
- Synthesize findings into actionable recommendations, and present these recommendations as part of a compelling narrative for key stakeholders within and outside of the Medical Operations team
- Provide supporting analysis for deep-dive projects and long term strategic projects
What You'll Bring:
- Ability to identify strategic questions and independently suggest analyses or data points that help drive towards actionable recommendations
- Excellent interpersonal, verbal and written communication skills
- Ability to synthesize findings from data and analyses into insightful recommendations and communicate key findings to leadership and other internal stakeholders
- Strong organizational and project management skills
- Ability to thrive in a fast-paced environment with projects that may begin at a conceptual planning phase
- Great attention to detail while keeping the big picture in mind
- Eagerness to learn
- Experience building, interpreting and presenting analyses with Excel and Google Suite is strongly preferred
- Experience with Looker a plus
Benefits & Perks:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care
- FSA
- Commuter benefits
- 401(k)
- Flexible PTO
- Fitness reimbursement
- Paid maternity/parental leave
We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
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