New Business, Insights & Analytics at Squarespace

| Greater NYC Area
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The newly formed Channels & Services department focuses on developing and scaling new customer segments and services. We work to complement Squarespace’s suite of software products with a network of independent service providers who help do-it-yourself and do-it-for-me customers succeed online.

Through our professional user program, Circle, we’ve succeeded in cultivating a large and diverse service provider network, and are additionally looking to expand that to support business initiatives, including launching an enterprise offering.

We are looking for a highly motivated Business Operations Manager to provide support to all of Channels & Services. You will have the opportunity to be involved in varying business initiatives and will collaborate with colleagues across the organization to drive data driven decisions and impact. You have an entrepreneurial spirit and are excited to work in a new area of a business helping to shape its success.

RESPONSIBILITIES

  • Design, build and run a Business Operations process and cadence to drive business growth and keep the team focused on data driven deliverables for the success of channel / ecosystem initiatives and enterprise sales process.
  • Search, validate, and maintain data to develop reports and scorecards aligned to business needs and ongoing team initiatives
  • Proactively identify problems through quantitative and qualitative data analysis and help support the team in developing solutions, help build business cases for new initiatives and measure sales productivity for the enterprise channel
  • Provide insights and own the reporting, data validation, trending, and presenting data in a format that allows the team and management to make strategic decisions
  • Collaborate closely with the Finance and Analytics teams to understand best company reporting standards on KPIs
  • Learn and understand how our data is organized and how best to keep data integrity
  • Work closely with VP, Channels & Services to develop OKRs, build operating dashboards, and manage performance and reporting to key stakeholders
  • Identify and help solve complex and ambiguous problems in all areas of the business

QUALIFICATIONS

  • At least 5 - 7 years experience in a Business Operations, Sales Support Operations, or relevant operational support roles
  • Advanced Excel/google sheets skills including pivots, vlookups, ability to build complex formulas
  • Mastery of SQL and experience with BI reporting (i.e. Chart.io, Looker) and databases (dimensional and relational), including data ingestion. Python knowledge preferred
  • Experience designing the ‘data warehouse’ required to track sales & channel productivity & effectiveness
  • Ability to transform data into a digestible and presentable story based on the audience and confidence and expertise in communicating effectively with a wide-range of audiences
  • You have prior people management experience and are passionate about helping team members reach their personal and team goals while creating a positive and high performance culture
  • Strong critical thinking and problem solving skills
  • Strong ability to devise data-driven solutions to business problems
  • Ability to drive impact by thoughtfully tackling open-ended problems 

About Squarespace

Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories with the world. Squarespace’s team of more than 900 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visit www.squarespace.com/about.

Perks 

  • Health insurance with 100% premium covered
  • Flexible vacation & paid time off
  • Equity plan
  • 401(k) plan with employer match
  • Free lunch and snacks
  • Dog-friendly workplace
  • And more

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • KafkaDatabases
    • PrestoDatabases

Location

Squarespace is headquartered in the West Village of Manhattan, within walking distance from the 1, A, C, E, B, D, F, and M trains.

An Insider's view of Squarespace

What does your typical day look like?

My days are usually split between weekly one-on-ones with my team and pockets of time where I can focus on what I need to get done for the week. The dedicated time to speak one on one with my team is the best place for me to hear about their wins, understand and coach them through their challenges, and help them move forward.

Trish

Technical Program Manager

How has your career grown since starting at the company?

I first stepped into Squarespace as an intern, and it’s been a crash course in all things advertising and design since then. I’ve worked on some cool projects, from developing a microsite built to celebrate our awesome customers called Makers & Dreamers to creating content for our product that tons of users will come across.

Gina

Art Director

What is your vision for the company?

My role is to lead the creation of a shared vision, strategy, and plan toward the development of a learning culture at Squarespace. We envision Squarespace becoming a place where people come to not just do their career’s best work, but also as a place where they learn and grow in unimaginable ways.

Jason

Director of Learning & Development

What does your typical day look like?

I’ve been measuring my time in weeks since I can’t make much progress in a single day. I am responsible for guiding my team in the right direction and am accountable for delivering high-quality projects on time. Monday is a meeting-free day. I use it to plan my week, focus on long-term planning, dig into problems and work on important tasks.

Aldo

Engineering Manager

What are Squarespace Perks + Benefits

Squarespace Benefits Overview

We take care of our employees in more ways than one. We offer competitive medical, dental, and vision for our employees and their dependents. We also offer up to 20 weeks of paid family leave (includes parental), daily gourmet lunches, and seasonal wellness programming, including meditation, yoga, and nutritionist sessions at the office. And so many snacks.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
All employees have full access to LinkedIn Learning.
Online course subscriptions available
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