Revenue Operations Systems Analyst
WHO WE ARE
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.
Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.
WHAT WE'RE LOOKING FOR
The Revenue Operations Systems Analyst, must be a self-starter who has a passion for data, technology and analytics at a rapidly growing technology company. This role will be responsible for assisting with the administration, maintenance, testing and support of our business systems. This person needs to be willing to learn new technologies and become proficient in our systems to improve the flow of information within the organization through technology.
WHAT YOU CAN EXPECT
- Support Revenue Operations team on day-to-day operations primarily in Salesforce, while working with various team across Braze (Sales, Customer Success, Marketing, Product, Engineering, Finance, Legal)
- Administration of internal systems to test, deploy, maintain and modify scalable processes.
- Manage user administration, security, permissions, workflows and processes in Salesforce and other tools owned by Revenue Operations team
- Collaborate closely with cross-functional team and stakeholders to translate data into action
- Participate in cross-functional committees that address enablement, performance, and process improvement initiatives
- Creation and maintenance of documentation for process, procedure, network infrastructure, project planning, and user education
- Perform basic support, troubleshooting, administrative and data entry functions
WHAT YOU HAVE
- 1-2 years of Salesforce.com experience in an instance with > 500 users
- Understanding of general SaaS operations, goals and best practices.
- Strong problem solver with the ability to assist and potentially lead very detailed and interrelated projects
- Ability to review and analyze technical flaws to ensure data and infrastructure hygiene
- Project management, time management, communication and organizational skills
- Ability to translate technical requirements both written and verbally
- Experience administering SaaS tools (Marketo, ZoomInfo, Outreach, Zapier, Leandata etc) a plus
WHAT WE OFFER
- Competitive compensation that includes equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Collaborative, transparent, and fun loving office culture
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