Senior Manager, Consumer Analytics

| Greater NYC Area
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Major League Baseball (MLB) is looking for a Senior Manager of Consumer Analytics to join its Analytics team based in New York, NY. This role is primarily responsible for informing analysts, designers, clubs and product owners with accurate and insightful data to develop world-class digital products for baseball fans.

Qualified candidates should be avid users of MLB’s products on mobile, web, and connected device platforms. They will have a demonstrable ability to analyze and communicate quantitative and qualitative data findings to product stakeholders and executives. They will be comfortable with concepts in descriptive and inferential statistics. They will have great familiarity with web analytics tools (e.g. Adobe Analytics, Google Analytics) and analysis software (e.g. RStudio, Alteryx), and a working knowledge of data-relevant programming languages (e.g. SQL, R, Python is a plus). They will have experience conducting and designing multivariate and or A/B testing programs across digital platforms. Essentially, they will have proven success and experience in a lead contributor or managerial capacity on a multi-disciplinary analytics team.


  • Become primary source of contact for MLB’s product and business owners to guide product development with key insights on user behavior and product performance.
  • Ensure execution of MLB’s overall product strategy by setting incremental goals for executives, developers, and managers.
  • Create methods and processes to provide internal stakeholders with quick, easy, and consistent access to essential product data.
  • Perform ad hoc analyses on product usage and engagement for executive audiences 
  • Support and consult product and technical stakeholders to carry out multivariate and A/B testing programs
  • Serve as a key contributor and senior member of an established analytics team
  • Present and communicate positive and negative product performance updates regularly.

Required Skills:

  • An undergraduate degree in an analytical field. Advanced degrees (including MBAs) preferred, but not mandatory
  • 5+ years of professional or academic experience in digital analytics, with demonstrable examples of leadership and success
  • Experience being the key contributor, leader, or managing a team of co-workers
  • Advanced familiarity with the Adobe Experience Cloud suite, especially Analytics, Target, and Audience Manager
  • Intermediate to advanced knowledge of SQL and familiarity with R and Python preferred, but not mandatory
  • Knowledge of qualitative data collection and user feedback (voice of the fan) programs
  • A baseball or sports fan is preferred.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • SpringFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • RedisDatabases


Located in midtown west Manhattan across from Radio City Music Hall provides easy commuter access. Great restaurants in heart of NYC, let's go!

What are Major League Baseball Perks + Benefits

Major League Baseball Benefits Overview

We know that our employees' performance is directly related the environment that they're in. That's why at MLB, we provide exceptional Medical, Dental and Vision Coverage - premiums 100 percent employer covered - so you can focus on being your best.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Vision plan has only a $10 co-pay for annual eye exams and maximum out of pocket cost of $25 for glasses and/or contact lens.
Health Insurance Benefits
Health insurance policy covers 100% of premiums, with no deductible and minimum co-pays when in-network.
Life Insurance
Life insurance is equal to 3 times an employee's annual salary. Premiums 100% employer covered.
Retirement & Stock Options Benefits
Automatic annual employer contribution to 401(k)!
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker.
Family Medical Leave
Company sponsored family events
We often sponsor family oriented events!
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
We typically host company outings Quarterly.
Stocked Kitchen
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Career mentoring.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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