1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, vintage furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Ventures Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including Ebay, Gilt, Google, FreshDirect, Mlb.com, Venmo, and Twitter.

At 1stdibs, our dealers are our strategic partners; their success on the platform is our success. We are currently seeking a Dealer Operations Specialist to help dealers improve their performance on the 1stdibs platform using a data-driven approach. The ideal candidate is an advocate of our dealers and their business on 1stdibs, a quick-thinking problem-solver, and a collaborative team member.

The Dealer Operations Specialist will assist with the compliance of internal policies and best practices. We are looking for a highly motivated, resourceful analytical thinker who can identify areas of focus and execute action plans for improvement. This individual must be enthusiastic about interacting with our dealer community via phone and email.

What you’ll do

• Utilize internal tools to read and review dealer-buyer communications
• Provide strategic guidance to surface opportunities for dealer improvement and promote dealer success
• Thoroughly and clearly communicate policies, procedures, and expectations to dealers through emails and phone call follow up
• Track and maintain follow-up with dealers from the beginning to the end of any established case, issue, or concern
• Collaborate with internal departments including account management and order support to ensure positive transactional experiences
• Ad hoc projects as needed

Who you are

• B.A./B.S. required
• 1-2 years of experience in an e-commerce or start-up environment
• Demonstrated ability to identify issues and superior problem-solving skills to determine resolution
• Strong research and information gathering skills
• Attention to detail, logical thought process, goal-oriented approach
• Ability to thrive in a self-directed, fast-paced environment where priorities change quickly
• Experience with ticketing software, particularly Salesforce, a plus
• Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions
• Comfort communicating with clients over the phone
• Proficiency in Excel, Word, Google Docs and Powerpoint required; SQL experience a plus