Design Lead

| New York, NY, USA
Employer Provided Salary: 105,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About The Position

JustFix is seeking a full-time Product Design Lead to shape the digital tools we build with tenants, tenant organizers, and legal advocates fighting displacement in NYC. Reporting to the Co-Executive Director, the Product Design Lead will have a huge impact on driving JustFix’s ambitious mission and roadmap.

The Product Design Lead will own the direction and execution of all full-stack design projects across our evolving product portfolio. From guiding generative research to producing engineering ready deliverables, you’ll be central to developing our vision for new 0→1 products and for steering long-term product iteration. You’ll be responsible for creating services and experiences that are exceptionally usable, which empower our users, and that provide pathways to real-world impact. To do this you’ll develop deep subject matter expertise in NYC’s complex housing landscape and be an integral voice in shaping our strategy.

Success in this role is defined by your ability to design best-in-class digital products, and to lead the research and design process that produce those products. The ideal candidate is a deeply collaborative teammate who thrives in a problem-solving, small team environment. We’re looking for a trusted facilitator who can coordinate work across disciplines to identify and answer questions that move our work forward. If this sounds like you, and you’re excited to work with us and with leaders in the tenant movement, we encourage you to apply and build technology for housing justice.

We encourage you to apply even if your experience doesn’t 100% match this listing, so long as you’re excited about the role and you believe you could be a good fit.

Note: This position is a bargaining unit position covered by CWA Local 1101.

Job Responsibilities

Design Leadership (40%)

  • Own the direction and execution of all full-stack design projects.
  • Collaborate with the Co-Executive Director, staff, and external partners to contribute to a product strategy that helps us achieve our goals.
  • Facilitate generative workshops, working sessions, and design reviews that break down complex, open-ended opportunities into actionable next steps.
  • Develop comprehensive design proposals that connect to success metrics, while minimizing requirements for delivering successful products.
  • Envision breakthrough user experiences and strategically build off existing capabilities.
  • Apply Design Justice Principles and Equity Centered Community Design practices.

Design Execution (35%)

  • Design prototypes, service blueprints, and other artifacts that communicate intent, raise key questions and risks, and reveal what’s possible.
  • Methodically and rapidly explore multiple design directions that produce informed recommendations related to user journey, UX, UI, product content, and more.
  • Deliver excellence in product accessibility, typography, information hierarchy, UX, & UI.
  • Shape content strategy for our onsite and text-message products.
  • Work closely with engineers to assess strategy and feasibility throughout design and implementation processes, creating well documented engineering-ready assets.
  • Co-own VQA and QA processes with engineering and product partners.
  • Lead, maintain, and evolve our design system and brand.
  • Produce promotional material for product releases, as needed.

Research (25%)

  • Define, execute, and evolve our research strategies and methodologies.
  • Create artifacts that drive research like prototypes, discussion guides, and surveys.
  • Develop agendas and facilitate moderated research sessions, interviews, and participatory workshops. 
  • When possible, provide research opportunities for teammates to co-own.
  • Own research synthesis and documentation, and facilitate alignment on next steps based on insights.

Must Haves

  • 7+ years of UX-related experience, with at least 1+ years leading 0→1 projects from discovery research through launch and iteration.
  • Highly motivated to play a lead role in shaping how technology can support New Yorkers fighting displacement to achieve healthy, affordable, stable, housing.
  • Adept at making sense of complex systems, and have a track record designing creative and simple UX solutions to tough problems.
  • Expert facilitator, and experienced leading an array of research and synthesis processes with both internal and external stakeholders.
  • Clear and responsive communication and interpersonal skills.
  • Experience working closely with engineers to identify and solve constraints.
  • History of making design decisions based on both quantitative and qualitative data.
  • Exceptional visual design and information architecture. Bonus if you have experience making data more legible.
  • Ability to effectively prototype ideas and experiences at multiple fidelities.
  • Capable copywriter for in-product content.
  • Seamlessly work across multiple projects and objectives, managing time independently.
  • Desire to proactively contribute to a trusting, exciting, and fulfilling place to work.

Nice to Have

  • Experience at a small non-profit and/or small startup.
  • Insight into the housing justice landscape.
  • A connection to the communities JustFix serves.
  • Proficient in Spanish.

Why Work with JustFix

This is not a traditional tech environment — which is precisely why we love what we do. As a non-profit, we aren’t driven by monetization or rapid growth. We don’t sell our products or share user data. We are driven by the desire to positively impact our communities in collaboration with our partners, with the goal of upending systemic inequities in housing and beyond. As a small and agile team, we have the freedom to question and redefine traditional practices and are continuously pushing and evolving our strategies and methodologies. If this environment sounds exciting and you want to shape the future of how design, technology, and partnership intersect in the housing justice movement, this organization is for you.

  • Outstanding health plan. We cover 100% of medical, vision and dental benefits for employees. We offer partial coverage for dependents.
  • Flexible Paid Time Off with a generous and inclusive holiday schedule. We encourage each other to take the time to rest.
  • Partner engagement opportunities. Get to know a diversity of NYC tenants, community organizers, legal aid workers, and others who we build our tools with and for.
  • Resourced learning opportunities. We invest in each staff person so that they can have ongoing professional development and respond to growth feedback.
  • Personalized technology setup. You choose what type of computer and accessories you need to do your best work and we cover up to $1,000 of that cost through our technology stipend.
  • Small and collaborative work culture. We work together closely, and believe everyone on the team has essential skills, experience, and perspectives to share and to learn from across disciplines.


Salary is $105,000 annually for 40 hours a week (full time, exempt) including full health (medical, vision, dental) insurance, and all benefits listed in the “Why Work for JustFix.”

About JustFix

JustFix is a 501(c)(3) nonprofit that co-creates tools with tenants, organizers, and legal advocates to fight displacement and achieve healthy, affordable, stable housing for all. We believe all tenants deserve dignified housing that helps them thrive in all parts of their lives — and that technology plays a supportive role in equipping tenants and the housing justice movement with the tools, information, and organizing power critical to this fight for racial and economic justice. Learn more about our mission, impact, and values.

Our team is supported by the Robin Hood Foundation, Open Society Foundations, New York Community Trust, and many others. We are proud to work with over 50 community-based organizations, legal service providers, and other partner organizations who collectively serve tens of thousands of tenants every year.

JustFix is committed to equity and fostering a community that values diverse perspectives and experiences, particularly from those who we aim to serve. We actively seek a diverse pool of applicants from, or who have worked closely with, historically marginalized groups, including but not limited to people with disabilities, people of color, LGBTQ people, first- or second-generation immigrants, and people from low-income families.

Note on Cover Letter: In a short cover letter, please outline your interest in the Product Design Lead position at JustFix and why you believe you would be a great fit. We look forward to learning more about you and how your skills and experience align with our work at JustFix.

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150 Court Street, Brookly, NY 11201

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