Ro
Ro's mission is to be a patient's first call for all of their healthcare needs.
New York, NY

Creative Services Manager

| Greater NYC Area
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About Ro
Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.
Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020, and earned its Great Place to Work Certification in 2020.
This role will sit within Ro’s Marketing team and will lead the creative services and daily project management for all of Ro’s brand creative, acting as a partner by providing structure around large scale initiatives such as seasonal photo and video shoots, product launches, integrated marketing campaigns, and day-to-day management of the creative queue. This is a critical new role to the organization and will help establish Creative Services as a function within Ro.
Who are you? Great question. You are passionate about making creative teams run smoothly and efficiently and partnering with the team to develop systems that help push transparency across a variety of projects. You are deeply invested in understanding the impact that your project management has on the Creative team at-large, bringing with you knowledge and experience from previous roles in production and daily creative asset development. Collaboration is in your DNA and you are a clear communicator who inspires designers, producers, copywriters, and marketing team strategists around you and thrives doing cross-departmental work in order to drive the best results.
As the Creative Services lead, you will be passionate about Ro and the telehealth space, more broadly. You will play an integral part as Roman and Rory creatives work to develop empathetic storytelling around complex and sometimes uncomfortable conditions. Your work will support Ro’s overall mission of making high-quality care accessible and re-envisioning the future of healthcare. This role will report into Ro’s Creative Director.

What You’ll Do:

  • Create project plans, consult on briefs, timelines, and trackers for campaigns and Marketing Team projects
  • Manage pipeline and workflow for Brand Design, Creative Direction, Content & Community (who all sit within the Marketing team) matching it to high priority business objectives
  • Work closely with Creative Directors, Content Director and Design Director on resourcing the daily brand design and copywriting needs 
  • Serve as the primary liaison between the Marketing and Growth, Comms, Care, Project Management, Finance, Clinical, and Legal teams, handling information sharing, status updates, and gathering feedback. 
  • Consistently interface with outside vendors, including modeling agencies (for casting, usage rights negotiation, talent releases, and payment), production houses (for contract work, logistics, planning, setup, and payment), photographers and directors (for contract work, brief hand-off, planning, and payment), freelancers (for contract work and brief hand-offs, and payment), and more. 
  • Act as the sole Project Manager and Creative Services lead for Ro Marketing

What You Bring to the Team:

  • 7-9 years of creative project management and / or producer experience and a deep understanding of Creative Services and Creative Production
  • Ability to work cross-functionally across other Ro teams, as they interface with the Marketing Team
  • Understanding of processes and an eye to create more efficient workflows across the team
  • Ability to work closely with outside vendors, including modeling agencies, production houses, photographers, directors, freelancers, and more
  • A solid understanding of contract negotiation for Creative Services and Creative Production, as you will be working closely with Ro’s legal team on contract developmentExperience working across multiple product categories required 
  • Able to build out comprehensive project plans and timelines from scratchStrong communication, written, and interpersonal skills enabling you to be the liaison between the Marketing team and other teams across the Ro org
  • Ability to effectively influence at all levels - both internally, with various Ro squads, as well as externally, with agencies, retail partners, and more
  • Ability to think tactically with exceptional attention to detail and strong organizational skills
  • Passion for building the future of healthcare, where patients are in control

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
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Where we are

Ro is located in the heart of Flatiron district at the corner of 23rd and 6th.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • LookerLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • AsanaManagement
    • JIRAManagement
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What are Ro Perks + Benefits

Ro Benefits Overview

Ro provides holistic employee benefits that allow Ro’ers to live their best lives and do their best work. Ro is focused on creating a supportive, equitable, and enjoyable experience for employees from its onboarding programs, to performance and compensation practices, to parental leave policies, health benefits offerings and beyond.

Culture
Volunteer in local community
Ro offers employees two paid volunteer days per year of the employee’s choice
Partners with Nonprofits
Ro Coffee Chats program to mentor BIPOC students in partnership with local organizations and universities. Ro also partners with the NY Fund for Public Health & All Star Codes
Friends outside of work
Eat lunch together
Intracompany committees
Ro has a Diversity, Equity, and Inclusion (DEI) Council made up of employees and leadership from across the company
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Ro hosts recurring diversity, equity and inclusion trainings for its employees and the providers delivering care on its telehealth platform, covering topics such as racism in healthcare, unconscious b
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Ro supports and funds Employee Resource Groups, including: Asians of Ro, Black at Ro, LatinX at Ro, and Ro Pride to foster inclusion and allyship within Ro and the external community
Hiring Practices that Promote Diversity
Ro has designed and implemented a DEI hiring plan, with a special focus on the rapidly growing tech and engineering teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Ro is always listening to its employees to learn how to best improve or expand on its benefits programs, company practices, professional development, and community initiatives. Employee feedback has shaped many of the benefits, such the company’s remote work policies, wellbeing perks and CSR program.

An Insider's view of Ro

What does your typical day look like?

My day involves a lot of interactions with different teams to communicate and align on the ‘why’ behind the decisions we make as well as leading the work of the product design team — it’s full of constant decision making and communication throughout the day.

Pacssu Park

Director of Product Design

What is your vision for the company?

Ultimately, we aspire to be your first call — to either handle everything you need from beginning to end or to guide you throughout your journey when you’re better served by others. We see a world in which patients are in complete control of their care. A world in which physicians, nurses, and pharmacists are empowered, not replaced by technology.

RSZ

Founders

Jobs at Ro
34

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Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
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Senior Product Designer (Multiple Openings)

Ro
Greater NYC Area
17 hours ago
+49
We’re looking for a multi-disciplinary designer and a strong collaborator, who’s passionate about telehealth space. You’ll be an integral part of the entire product development process working closely with Product Managers and Engineers, from research and ideation through delivery and iteration. You will bring a strong mix of design leadership, user-centric problem solving, innovative product insights, and UX expertise to the teams. In collaboration with stakeholders across medical, legal, marketing, operations, your work will impact the lives of our members all across the country.

Compensation Manager

Ro
Greater NYC Area
17 hours ago
+49
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Group Product Manager, Growth

Ro
Greater NYC Area
19 hours ago
+49
We are looking for a strategic product thinker to manage a team of product managers, who are focused on accelerating Ro’s business growth. You will own a significant part of the patient journey to drive member engagement and retention. Reporting to the Director of Product for the Patient Experience team, you will partner closely with leaders across Tech, Growth Marketing, Brand Marketing, Finance, and Clinical to define the future of Ro’s patient-facing experience.

Senior Frontend Engineer, Pharmacy Experience

Ro
Remote
1 day ago
+49
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Supply Chain Analyst - OTC Sourcing

Ro
Remote
1 day ago
+49
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Director of Member Care

Ro
Greater NYC Area
1 day ago
+49
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Senior Designer, Physical Products & Packaging

Ro
Greater NYC Area
1 day ago
+49
This is a hands-on design role. Your initial focus will be on the end-to-end execution of OTC products and associated packaging, such as: primary and secondary containers including boxes, sachets and bottles; labels; informational inserts; usage guides; promotional items and more. You’ll work closely with a cross-functional team to bring them to market through new product launches and product line extensions. You’ll work on progressively optimizing existing products by considering all of the users in the fulfillment chain, including: our members, our supply chain operations, our manufacturers. You’ll use your expertise to drive towards business and cost objectives without compromising the overall user experience.

Counsel, Sales and B2B

Ro
Greater NYC Area
1 day ago
+49
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Manager, Corporate Development

Ro
Greater NYC Area
1 day ago
+49
We are growing quickly and looking for someone to help define the future of healthcare as one of the first members of our Corporate Development team. Innovation is needed in healthcare now more than ever and it won’t all come from a single company - this role will be instrumental in helping to build our platform and to source, analyze, diligence, and execute strategic acquisitions that accelerate Ro’s overarching goal of becoming a patient’s first call. Who are you? That's a great question. You thrive in the uncertainty and fast pace of a startup. You embrace change. You’re relentless. You do things that don’t scale but can scale them up when necessary. You’re metrics driven and love data. You can articulate the “why” behind your decisions. You’re constantly in pursuit of the best allocation of resources for the company, not in pursuit of the deal at all costs.

Member Experience Coordinator - Part-Time (Evenings and Weekends)

Ro
Greater NYC Area
2 days ago
+49
Field and respond to member inquiries across all of our channels (phone, chat and email). Help with member onboarding, product education and general troubleshooting. Drive conversion by educating members on product, pricing and onboarding questions. Help troubleshoot issues with account management, shipments and billing. Be the eyes and ears of the patient, alerting the development and fulfillment team of any technical issues that slow down the patient experience. Also be their head, shoulders, knees, and toes. Find creative, fun, and professional ways to deliver the best possible support for our patients.

Director of Product Design, Patient Care

Ro
Greater NYC Area
2 days ago
+49
We are looking for a Director of Product Design to lead the vision, execution and optimization of delivering best-in-class care. You'll be accountable for Ro's patient-to-care-provider and provider-to-provider touchpoints, focused on areas such as: queuing and communications (video/chat), medical diagnostics and alerting, as well feature builds that enable new product launches. As a leader within the broader Design team at Ro, you'll report directly to the VP, Design and work closely with other Directors to strengthen design processes and culture, and promote design thinking in every area of our organization.

CRM Manager

Ro
Greater NYC Area
2 days ago
+49
The CRM Manager role will play a vital role in the ideation and execution of programs aimed at improving held resolution for our members, supporting the rollout of complex conditions, and enabling CRM support for our Ro Pharmacy business line.  Reporting to the Senior Director of CRM, the CRM Manager will be responsible for the implementation and analysis of Ro's cross-channel marketing campaigns. The ideal candidate is a thought partner for innovative use of testing, technology, data, and insights to drive campaign efficiency and effectiveness. They will help to translate these ideas into action through organization, orchestration, and collaboration with the right team and tools to make it happen. The position collaborates with all parts of the business to create and execute CRM strategies that move business metrics.

Engineering Manager

Ro
Greater NYC Area
2 days ago
+49
As an Engineering Manager at Ro, we’ll be leaning on you to influence the opportunity to grow, scale, and strategize new developments across the organization. You thrive in a fast-paced environment, ready to make an impact and lead with empathy to develop and mentor engineering teams building complex products, solutions, and systems.

Member Experience Coordinator - New York, NY

Ro
Greater NYC Area
3 days ago
+49
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Member Experience Lead - New York, NY

Ro
Greater NYC Area
3 days ago
+49
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Senior Supply Chain Manager

Ro
Greater NYC Area
3 days ago
+49
As a Sr. Supply Chain Manager, you will manage multiple areas of the business including, but not limited to: our purchasing initiatives for OTC and packaging, building and managing the overall forecasts, and identifying areas of opportunities throughout the Supply Chain. The position is geared towards someone wanting to make a big impact on the procurement lifecycle in a fast-growing organization.

Operations Analyst

Ro
Greater NYC Area
3 days ago
+49
Who are you? Great question! You’re someone who is effective at managing multiple tasks simultaneously and comfortable taking on responsibility. You’re a problem solver; you don't accept the status quo, and are always looking for creative solutions. Highly analytical and a good communicator. You can, not only, knock out a complex analysis, but can also quickly distill key insights and always find the right tone. You possess the interpersonal skills to work quickly across multiple teams and stakeholders. You have experience in technical tools (e.g., Excel) and have a willingness to further develop this skill set.

Group Product Manager, Insights

Ro
Greater NYC Area
3 days ago
+49
We are looking for a highly strategic, analytical product leader to lead a team focusing on enabling high-quality healthcare through the smart use of data. You’ll own the strategy for how Ro can deliver highly relevant, safe, patient-centric care while establishing a common data and insights platform that sets other teams up for success as well. Reporting to the Director of Product for the Patient Care team, you will also be responsible for mentoring -- and in the near term managing -- a small team of talented product managers, while partnering closely with leaders across Tech, Clinical, Operations, Data, and Legal.

Internal Communications Director

Ro
Greater NYC Area
3 days ago
+49
We’re looking for a talented and creative internal comms expert to join our team! In this role, you will help us design and execute engaging internal communications programs across our growing, fast-paced company. The ideal candidate has proven experience leading communications strategy around culture, day-to-day people matters, mission, vision and business strategy, recruiting and employer branding, organizational change and crisis, and has a track record of doing so with a little magic, elevating day to day communications and big team moments alike.

Growth Analyst, Paid Social

Ro
Greater NYC Area
4 days ago
+49
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Contract Business Recruiter

Ro
Remote
4 days ago
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Group Product Manager, New Initiatives

Ro
Greater NYC Area
4 days ago
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Director, Offline Marketing

Ro
Greater NYC Area
1 week ago
Reporting to the VP, Growth, this individual will be responsible for driving performance across these key top-of-funnel channels. They will be a senior partner and driving force behind the continued evolution and improvement of our creative, working in tight coordination with our Marketing team to ensure that creative hits the mark from both a brand and performance perspective. They will maintain and develop key external relationships with agencies and marketing partners and will constantly survey the landscape for new partners, services and tools that may enhance our campaign efforts. 

Director of Clinical Product Strategy

Ro
Greater NYC Area
1 week ago
The Director of Clinical Informatics will report to our SVP of Medical Affairs and work closely with the Product, Medical Operations, Pharmacy and Data teams to ensure that Ro designs and implements an electronic medical record system that is built for providers. At Ro, you will be integral to building technology that helps individuals become a healthier version of themselves, turns physicians into better healthcare professionals, and powers our increasingly complex medical network.

Formulation Scientist Consultant - Dietary Supplements

Ro
Remote
1 week ago
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Associate Counsel, Health Regulatory

Ro
Greater NYC Area
1 week ago
We’re looking for an Associate Counsel, Health Regulatory to join the growing Legal Team at our headquarters in New York (temporarily working remotely)! This role will report to our Senior Counsel, Regulatory and have a variety of responsibilities, including advising our operations, clinical, and technical teams on telehealth, data privacy, licensure, fraud & abuse, and other compliance matters, drafting and negotiating physician agreements, and providing support on launches and strategic initiatives.

Lead IT Security Compliance and Governance Analyst

Ro
Remote
1 week ago
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Director, Brand Design

Ro
Greater NYC Area
1 week ago
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Senior Accounting Manager

Ro
Greater NYC Area
1 week ago
We’re looking for an Accounting Manager with great communication skills and a solid understanding of accounting principles to join our rapidly growing finance team. We are looking for someone who is a self-starter and is comfortable in a fast-paced environment. This position will play a key role in our monthly close process, as well as larger projects like our annual external audit and other ad hoc projects. 

Senior Digital Brand Designer

Ro
Greater NYC Area
1 week ago
As a Senior Brand Designer, you will be part of the Marketing organization and collaborate with partners across Growth, product and legal to tell the story of our company, products and services in a visually compelling way. You will develop creative assets that are optimized for conversion and maintain our high brand standards to illustrate how Ro can help patients on their health journey.Reporting into our Group Manager Brand Design, you'll work with the Brand Design team to maintain, build, and evolve Ro’s broader portfolio of brands. 

Senior Clinical Marketing Manager

Ro
Remote
1 week ago
As a Senior Clinical Marketing Manager, you’ll bridge the gap between Ro’s Clinical Team and Marketing Team. Working together with copywriters, designers, and marketing strategists, you’ll be involved in meetings to contribute to our positioning and messaging for new condition launches, special promotions, and advertising campaigns. Your role? To bring the clinical perspective to the table and ensure Ro’s high standards for medical accuracy are met in every project. Then, when the time comes for assets to “go live,” you’ll help serve as one-half of Ro’s unique medical/legal review process of public-facing materials.

Senior Retail Partnerships Manager

Ro
Greater NYC Area
1 week ago
As a Retail Account Manager, you will develop and own the relationships needed to grow Ro’s retail business. You will develop strong partnerships with all members of the merchant teams that we work with; lead strategy and execution within stores and on merchants’ dotcom channels; maintain a strong understanding of the trends within our categories, the competitive landscape and how these forces relate to Ro’s retail goals; and report performance back to the business to help drive insights and identify new opportunities. You will work directly with our retail partners to assist with planning and forecasting, and will work cross functionally with Ro’s OTC product team and Supply Chain team to help us further build out our suite of retail products and bring them to market.

Director of Infrastructure

Ro
Greater NYC Area
1 week ago
Lead engineering teams to improve and consistently deliver software within the Infrastructure team. Influence change and deliver sustainable technical and architectural decisions to improve efficiencies across the board. Build a strong foundational relationship within and across teams, leading by example and embodying Ro’s core values of relentlessness, empathy, curiosity, effectiveness, and magic. Act as a bridge between other squads and departments such as Product, Design, Data, Finance, and Security. Advocate for technical engineering excellence and guide career growth development for team members.

Creative Services Manager

Ro
Greater NYC Area
1 week ago
About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high