Design Lead at Clyde

| Greater NYC Area
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What's Clyde?

Clyde is an end-to-end product protection platform that is re-thinking the way retailers increase loyalty and drive revenue, and the way customers manage their purchases. We are tackling the $50B per year extended warranty market and becoming the de facto solution in the space by leveraging an intense focus on product, design, and customer experience. Clyde delivers product protection plans directly to consumers as they shop, owning the relationship from purchase to claim submission to resolution. We know that the relationship between retailers and their customers is far from over after checkout, so we’re building products to deliver value at every stage of this relationship.

The Designer will work closely with the Product, Engineering, and Marketing teams to create compelling user experiences that delight our customers. You will help build products that empower retailers to sell product protection and provide transparent, intuitive, and delightful experiences for their customers. The Designer will be an integral part of the Product and Marketing teams as we work to build the best product in the extended warranty space.

What You’ll Do

  • Work with the Product and Engineering teams to translate high-level concepts into functional, intuitive product experiences
  • Act as a voice of the user and work cross-functionally to test and validate user experiences
  • Continuously think about ways to improve the user experience for retailers and customers
  • Work with the Marketing team to craft engaging visuals for Clyde content
  • Help build out Clyde’s design processes, tools, and culture

Requirements

This is the position for you if...

  • You are motivated by the opportunity to be the first design hire at a Series A start-up
  • You enjoy working in a fast-paced environment
  • You have product design experience at a B2B SaaS company
  • You approach to design with a strong sense of empathy for the customer/product user
  • You are obsessed with details
  • Your friends and colleagues describe you as open and curious, and you are willing to go beyond the job description
  • You see how your role as a UX/UI designer fits into the larger strategic vision
  • You have experience balancing customer experience and technical feasibility while maximizing business impact

What We Look For

  • 3-5 years of design experience at a software company
  • Proficiency in UX and wireframing
  • Fluency with the latest product and marketing design tools and technology (Adobe Creative Cloud, Sketch, Zeplin?)
  • Experience with user research, usability testing, design thinking, lean UX, agile, rapid innovation skills such as design sprint methodology,
  • Strong cross-functional communication skills
  • Knowledge of the Webflow CMS
  • Bachelor’s degree in design preferred

Benefits

Who are we?

Clyde is a product and design led organization founded in 2017 in NYC by a customer-obsessed team of designers, engineers, operators, and successful former founders. We have partnered with some of the top investors in the world to help us achieve our vision.

Why should you join us?

Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value diversity of all kinds. We hold ourselves to the highest standards. All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, a vacation fund, and a creative culture. We are building a really exciting company and can’t wait for you to join us.

Marketing responsibilities would include:

  • Building out Clyde’s design system
  • Designing new website pages and email templates
  • Creating a system for weekly blog imagery
  • Designing and updating product marketing materials and sales collateral such as one pagers, decks, and direct mail pieces
  • Creating digital ads for display and social media

Product responsibilities would include:

  • Clarifying value propositions for retailers and consumers
  • Build key visuals for Clyde’s customer portal
  • Building out Clyde’s design system
  • User personas
  • User Interviews of consumers
  • Wireframing + Usability testing
  • Owning all of the user journeys and workflows in the customer ecomm experience, Clyde’s consumer dashboard, Dashboard, Bonnie
  • Developing Clyde’s UI look and feel
  • Build out site map, and improve the system information architecture
  • Managing design-related contractors
  • Evangelizing design thinking across the org
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Koa.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SalesforceCRM

Location

579 Broadway, New York, NY 10012

An Insider's view of Clyde

What’s the vibe like in the office?

I look forward to coming into the office everyday. I’m always walking into a positive environment filled with high energy. The people here make work enjoyable. We hype each other up and celebrate every success and win, and always come up with fun activities to do as a company. Everyone who is here wants to be here, and it really shows.

Maddy

Business Development Representative

What does your typical day look like?

My day begins by going through various reports or running database queries to highlight changes in the last 24 hours. Then I join the engineering standup. After that, my day varies greatly depending on current projects and company priorities, which I love. And no-meeting-Wednesdays are my favorite, as I get to really focus on long term projects.

Monika

Director of Data Science & Analytics

What does career growth look like on your team?

Resourceful builders with a lot of horsepower will always have a path towards ownership at Clyde. As we scale the size and complexity of the business, opportunities for career growth will always be present, and we will work with all our team members to get them into positions where they are leading, learning and growing.

Jereme

Chief Operating Officer

How do you make yourself accessible to the rest of the team?

No amount of “office hours” or “1-1s” will promote a culture of someone being able to approach leadership to throw out some crazy idea or call you out on where you can improve. It starts with being yourself and making people comfortable. I’m accessible to the team because everyone knows I’ll never turn a spontaneous conversation away.

Brandon

Chief Executive Officer

How do you collaborate with other teams in the company?

One thing I value about working at Clyde is the truly collaborative environment. In Marketing, I have the opportunity to work with almost every team at Clyde. We set quarterly OKRs as a company (and review them over pizza and beer), and these goals inform each team’s priorities. This keeps us aligned and working together, towards a common goal.

Maddie

Director of Marketing

What are Clyde Perks + Benefits

Clyde Benefits Overview

Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value diversity of all kinds. We hold ourselves to the highest standards. All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, a vacation fund, and a creative culture. We are building a really exciting company and can’t wait for you to join us.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
Promote from within
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