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Experience Researcher (XR)

| Greater NYC Area

Experience Researcher (XR)

WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all. To learn more about WW and jobs with a purpose, visit ww.com.


Our Experience Researchers contribute to UX and service design activities on projects, by advocating for what people need and why throughout their health and wellness journey. We use qualitative research methods to provide actionable information to designers (both UX and service), product managers, and more. This is your opportunity to be part of a team that is working to make the world a healthier place.
Key Responsibilities

  • Determine the objectives, research plan and tools (interview guides, etc) for research projects with input from key partners
  • Collect insights about the people within the WW community (members, prospective members, Studio coaches, etc.) through a variety of methods whether it be contextual interviews, usability studies, diary studies, ethnographic observation, or a new method you invent
  • Translate research findings into usable and actionable design tools that may include personas, design principles, design considerations, etc. without prescribing solutions
  • Integrate quantitative data into qualitative research findings, by collaborating with our Analytics team
  • Communicate research insights to designers, product managers, engineers, and executives to advocate for the needs of the WW community
  • Collaborate with smart experience researchers and passionate WW partners in various offices around the world (NYC, San Francisco, and more!)

Experience Required

  • You are an expert at asking questions and uncovering the underlying factors that influence behavior
  • You are a strong communicator, expressing findings and insights through writing, slide decks, storytelling, and hands-on workshops
  • You are a passionate learner dedicated to the craft of research and its various methodologies
  • You are a patient teammate who smartly utilizes research skills with product managers and designers to discern their learning needs
  • You are familiar with the design process for UX as well as for service experiences

As a company, our purpose is to inspire healthy habits for real life. And as an employer, we inspire the greatest people to do their best work. We provide benefits for real life to help protect your health, finances and overall well being, including:

  • Competitive compensation and profit sharing plan
  • A 401K plan to help you plan for your future, plus company match
  • Health care coverage starting on your first day
  • Tuition reimbursement and online courses to help you reach your career aspirations
  • Commuter benefits
  • Yearly well-being allowance for your physical, financial, social and emotional well-being
  • Free WW membership for you plus 3 free WW memberships for your friends and 3 for your family
  • Free fruit, snacks and coffee to get you through your day
  • Summer Fridays, happy hours, and company outings
  • Robust employee referral bonuses
  • Developmental opportunities and assignments to grow your career

WW is an equal opportunity employer. WW does not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
Any offer of employment is contingent upon the satisfactory results of reference and background checks.

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We are in the Flatiron/Chelsea area where there are a ton of good places to eat and go out after work. Near a lot of major subway lines, easy access