Learning and Development Program Manager at Better.com

| Greater NYC Area
Sorry, this job was removed at 7:46 p.m. (EST) on Monday, October 19, 2020
Find out who's hiring in NYC.
See all Design + UX jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now we’re funding over $2 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

Responsibilities will include:
  • Establish practices, processes, and tools to ensure organized project management for multiple projects at one time with standards for learning program quality, impact, and engagement.
  • Leads the development of new, innovative, and effective learning approaches.
  • Works cross-functionally to ensure consistent quality and timely hand off of learning program materials including presentations, handouts, participant and facilitator guides, etc.
  • Ensure all learning program content is aligned with company brand, culture, and values.
  • Comfortable with coaching and mentoring others on learning design and development, as well as making and explaining trade off decisions with partners.
  • Proactively manages expectations, communicates progress / challenges, and responds to questions - even when under pressure.
  • Partner with delivery teams on pilots and ongoing evaluation to determine (and implement) vital improvements.
Bonus points for:
  • Leveraging technology to drive automation, personalization, and evaluation of programs - including Learning Management Systems, assessment platforms, and authoring tools.
  • Maintaining a network of high quality partners to tap into for capacity and/or specialized skills.
About You:
  • You have 5+ years of experience in building learning programs in fast-paced, tech savvy environments with multiple teams and varying levels of leaders.
  • You stay knowledgeable about adult learning, instructional design, and digital content development. Have built and deployed virtual learning experiences.
  • You have successfully managed multiple projects through delivery, ideally with experience leading internal or freelance resources.
  • You build strong cross-functional partnerships and trust with stakeholders through communication, reliability, and listening before offering helpful suggestions.
  • You are able to lead all aspects of multiple programs, while keeping an eye on the details - quality matters to you as much as speed and execution.
  • You maintain integrity and are comfortable being challenged on creative decisions - ultimately driving towards the best solution given learner needs, resources, time, and brand.
  • You believe that learning should be time well spent and its impact can be measured.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here. By submitting your application, you are agreeing to our use and processing of your data as required.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
More Jobs at Better.com77 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
New York
Developer
new
New York
Sales
new
New York
Operations
new
New York
Developer
new
New York
Operations
new
Remote
HR
new
New York
HR
new
New York
Developer
new
New York
HR
new
New York
Data + Analytics
new
New York
Project Mgmt
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Operations
new
New York
Developer
new
New York
Project Mgmt
new
New York
Content
new
New York
Finance
new
New York
Operations
new
New York
Data + Analytics
new
New York
Marketing
new
New York
Design + UX
new
New York
Marketing
new
New York
Operations
new
New York
Finance
new
New York
Operations
new
New York
Operations
new
New York
Operations
new
New York
Finance
new
New York
Marketing
new
New York
Developer
new
New York
Finance
new
New York
Design + UX
new
New York
Finance
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
HR
new
New York
Operations
new
New York
Finance
new
New York
Developer
new
New York
Design + UX
new
New York
Developer
new
New York
Finance
new
Remote
Marketing
new
New York
Finance
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Better.com's full profileSee more Better.com jobs