Ro's mission is to be a patient's first call for all of their healthcare needs.

New York, NY

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Design + UX//

Senior Digital Brand Designer

| Greater NYC Area

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About Ro

Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.

Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020, and earned its Great Place to Work Certification in 2020.

About the Role

As a Senior Brand Designer, you will be part of the Marketing organization and collaborate with partners across Growth, product and legal to tell the story of our company, products and services in a visually compelling way. You will develop creative assets that are optimized for conversion and maintain our high brand standards to illustrate how Ro can help patients on their health journey.Reporting into our Group Manager Brand Design, you'll work with the Brand Design team to maintain, build, and evolve Ro’s broader portfolio of brands.

About the You

You are an experienced digital designer who loves to connect your work to business and brand strategy. You think deeply about how you can visually translate a brand’s value proposition into something that makes a customer take action. You enjoy turning that thinking into visual design systems reflective of our empathy for patients and high standard of care.

What You’ll Do:

Conceptualize and design brand experiences that communicate Ro's values, features, and benefits across a variety of channels with a focus on CRM, website landing pages, paid and organic social, and more.
Work with partners across the organization to understand the impact that your design work has on key business metrics and actively apply those learnings to future creative assets you develop.
Craft design deliverables including key visual assets, infographics, iconography and more for the projects you work on.
Work collaboratively with Creative and Product Design teams to facilitate and document company design decisions.
Work with partners across the organization to understand the impact that your design work has on key business metrics and actively apply those learnings to future creative assets you develop.
Steward the implementation and evolution of our design standards and systems.
Be a voice in the room for the Brand Design team in cross functional working groups.
Participate in user research and testing when applicable.
Look for opportunities to solve problems in unique and innovative ways

What You’ll Bring:

5 - 7 years of design experience
Deep knowledge of Adobe Creative Suite (Premiere, After Effects, Video Editing).
Ability to take design ideas from sketch to finished results.
Ability to handle and prioritize multiple projects at onceLogic and presentation skills necessary to clearly articulate design decisions.
Sharp eye for detail and highly developed organizational skillsExcited to contribute and take ownership at an early stage of a company.
Flexible in a fast-changing startup environmentGreat foundational design skills (typography, composition, overall good design sensibilities.)
An interest or experience in print and packaging design
Proficiency in or desire to learn Figma
Animation, illustration, prototyping, and/or 3D

Benefits + Perks:

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
Commuter benefits
401(k)
Unlimited PTO
Fitness reimbursement
Paid maternity/parental leave
A never-ending supply of office snacks + coffee
The cutest office dog you’ve ever seen

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

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Where we are

Ro is located in the heart of Flatiron district at the corner of 23rd and 6th.

Technology we use

Engineering
Product

- GolangLanguages
- JavascriptLanguages
- PythonLanguages
- SqlLanguages
- LookerLanguages
- ReactLibraries
- DjangoFrameworks
- PostgreSQLDatabases
- AsanaManagement
- JIRAManagement

Ying Ma, Ph.D.

Senior Data Scientist

Tech with purpose

Improving a system of care for millions

Ma builds machine learning and AI frameworks with one goal in mind: make the patient experience better. She's working on the second version of Ro's in-house ML deployment system, which has a 50 millisecond response time and auto-scales depending on workload. She also collaborates cross-functionally to dream up new ways of leveraging NLP, queueing theory and knowledge graphs to push the limits of what telehealth looks like.

The end goal is to create an unrivaled experience for everyone on the Ro platform. We are building a patient-centric healthcare system that also empowers providers to deliver the best care possible.

Mike Bohl, M.D.

Associate Director, Medical Content

Grow with Ro

How will you use your new skills?

How would you use your learning stipend? Bohl chose a physician's license and writing certifications. "If I develop a new skill, I’ll be able to use it," he said. Through Grow With Ro, a formal development program, Bohl and his manager looked at how his evolving expertise had led him to pick up new responsibilities and add value to his team. Tangible progress in hand, he received his first promotion in less than a year.

One of the really cool things about working at Ro is that the road ahead is open — if I can imagine something for my role, then I can pursue it.

Saman Rahmanian

Co-Founder and CPO

WORKING AS ONE

Room for bold thinkers to try something new

Rahmanian believes in a simple idea: Bring talented techies together to solve a problem, then give them autonomy to solve it. "If the goal is ambitious, people will think creatively and come up with unexpected solutions," he said. He stays connected to the company through one-on-one skip-level and all-hands meetings, and Founders and Jam, a weekly breakfast for employees and founders to share ideas and feedback.

The best way to foster creativity is by creating small, nimble cross-functional teams of incredible talent. Everyone deserves to work with somebody they deeply respect and can learn from.

What are Ro Perks + Benefits

Ro Benefits Overview

Ro provides holistic employee benefits that allow Ro’ers to live their best lives and do their best work. Ro is focused on creating a supportive, equitable, and enjoyable experience for employees from its onboarding programs, to performance and compensation practices, to parental leave policies, health benefits offerings and beyond.

Culture

Volunteer in local community

Ro offers employees two paid volunteer days per year of the employee’s choice

Partners with Nonprofits

Ro Coffee Chats program to mentor BIPOC students in partnership with local organizations and universities. Ro also partners with the NY Fund for Public Health & All Star Codes

Friends outside of work

Eat lunch together

Intracompany committees

Ro has a Diversity, Equity, and Inclusion (DEI) Council made up of employees and leadership from across the company

Daily stand up

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity

Unconscious bias training

Ro hosts recurring diversity, equity and inclusion trainings for its employees and the providers delivering care on its telehealth platform, covering topics such as racism in healthcare, unconscious b

Mean gender pay gap below 10%

Diversity Employee Resource Groups

Ro supports and funds Employee Resource Groups, including: Asians of Ro, Black at Ro, LatinX at Ro, and Ro Pride to foster inclusion and allyship within Ro and the external community

Hiring Practices that Promote Diversity

Ro has designed and implemented a DEI hiring plan, with a special focus on the rapidly growing tech and engineering teams.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Pet Insurance

Wellness Programs

Team workouts

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

401(K) Matching

Company Equity

Child Care & Parental Leave Benefits

Generous Parental Leave

Flexible Work Schedule

Remote Work Program

Family Medical Leave

Return-to-work program post parental leave

Vacation & Time Off Benefits

Unlimited Vacation Policy

Paid Volunteer Time

Paid Holidays

Paid Sick Days

Perks & Discounts

Casual Dress

Commuter Benefits

Company Outings

Stocked Kitchen

Some Meals Provided

Happy Hours

Pet Friendly

Relocation Assistance

Fitness Subsidies

Home Office Stipend for Remote Employees

Professional Development Benefits

Job Training & Conferences

Diversity Program

Lunch and learns

Promote from within

Continuing Education stipend

Additional Perks + Benefits

Ro is always listening to its employees to learn how to best improve or expand on its benefits programs, company practices, professional development, and community initiatives. Employee feedback has shaped many of the benefits, such the company’s remote work policies, wellbeing perks and CSR program.

View full list of perks + benefits

An Insider's view of Ro

What does your typical day look like?

My day involves a lot of interactions with different teams to communicate and align on the ‘why’ behind the decisions we make as well as leading the work of the product design team — it’s full of constant decision making and communication throughout the day.

Pacssu Park

Director of Product Design

What is your vision for the company?

Ultimately, we aspire to be your first call — to either handle everything you need from beginning to end or to guide you throughout your journey when you’re better served by others. We see a world in which patients are in complete control of their care. A world in which physicians, nurses, and pharmacists are empowered, not replaced by technology.