Senior User Researcher - NYC

| Greater NYC Area

We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We have 2 million customers across 24 markets. Our team of over 500 employees in 3 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $215 million from investors including Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Ventures, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.

Your role

N26 is looking for its first UX Researcher in New York to support in the early phases of defining our product for the US market. It’s a challenging, hands-on role with the ability to directly shape the product. The ideal candidate is a strategically-minded team player that thrives in a fast-paced and dynamic environment, with a bias toward action

Once here you will

  • Help the organisation to understand the needs, challenges and wishes of customers today and in the future
  • Shape the development of an innovative and user-centered experience across platforms, channels and markets
  • Work integrated in the product team to identify key research questions, address them through a wide range of methods, and help the team build an exceptional user experience
  • Collaborate closely with the product, design, data, engineering and business analytics to help make user-centered decisions
  • Help to shape the understanding of user research at N26 and evolve the research process to best suit our needs
  • Continuously find smarter and more effective ways to connect with users and answer user-related questions

What you will bring along

  • 5+ years of experience conducting research in a product or design environment
  • Strong ability to translate research findings into relevant insights for designers, product owners and other stakeholders
  • Experience working with a wide range of both qualitative and quantitative methods including in-depth interviews, remote research, prototype testing, usability testing, surveys, market landscape analysis
  • Great storytelling and communication skills to address a wide range of stakeholders
  • Fluency in European languages other than English & French is a plus
  • Experience with advanced quantitative analysis and tools such as SQL, Python, or R is a plus

What we offer

  • Create the environment and process that enables highly effective teams to deliver the best that they can
  • Professional Development Budget of 1500 USD/year
  • 20 days of paid vacation
  • Flexible working hours and a special attention to work-life balance
  • Fixed and fair salary ranges instead of individual negotiation
  • Work in a startup with a growing customer base and an exciting product roadmap
  • A friendly team of colleagues of diverse nationalities, life experiences and family statuses
  • High degree of autonomy in a strong collaborative environment
  • A company committed to championing diversity and inclusion, and supporting colleagues regardless of race, gender, gender identity, sexual orientation, age, disability, ethnic or national origin
  • A wide range of employee benefits including a premium bank account, sports clubs and German courses
  • The ability to take part in our Get Stuff Done Days

Learn more about the Design Culture at N26 from our Head of Design, Christian Hertlein.

https://www.beyondusers.com/podcast/christian-n26

Sound good? Send us your application online, and we’ll get back to you soon.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • FlexFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are located near Penn Station and FIT. 29th St, between 7th and 8th.

An Insider's view of N26

What are some social events your company does?

We've had quite a few social events so far, from lunches and happy hours on rooftops to Escape the Room challenges here in our NYC office. In a particularly adventurous outing, the team went to Sleep No More at the McKittrick Hotel. We are a pretty adventurous bunch so we're always coming up with interesting ideas for places to go!

Amaan

Strategy & Operations Associate

What does your typical day look like?

In the mornings, our Berlin and NYC offices are available in both of our timezones. We usually catch up and hold meetings including daily stand-ups. The team typically grabs lunch together around noon. In the latter part of the day, it's usually distraction-free work time; I feel more productive later in the day, so this is great!

Foti

Senior Software Engineer

What are N26 Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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