HUMAN
We protect the integrity of the internet by disrupting the economics of cybercrime.
New York, NY

Senior UX Lead at HUMAN

| Greater NYC Area
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At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.

Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human.

Do you ever wonder what it would be like to build a product around two trillion events per day?

Our team of Product professionals are entrepreneurial, curious, and driven. We are passionate about our mission of keeping the internet safe. We act as agile product owners/managers and support the success of engineering and our customers. We support and challenge one another and regularly hold team takeaways, product reviews, and progress updates to fly faster. We strive to develop a highly collaborative team that works well with all the other teams to meet our clients’ needs. We think of each other as co-creators of the future of HUMAN.

What you'll do;

  • You will be the first UX Lead responsible for building a UX practice
  • You will work with our product management team to build the best user experience for our best of breed fraud detection technologies
  • Create UX assets, design and plans for our software products, from initial brief through to final execution.
  • You will work closely with Development, QA and the Product Owners in an agile environment. 
  • Drive user centred design adoption in multiple work streams, designing user flows for web experiences
  • Conducting qualitative research to gain an understanding of reasons, opinions, and motivations of users using unstructured or semi-structured techniques
  • Creating mock-ups, wireframes and prototypes ahead of development
  • Usability testing new and existing products using prototypes, both internally and with external clients
  • Ensuring a cohesive and consistent experience across our branded software suite

Who you are;

  • Dedicatedly passionate about user experience and how to make data relevant.
  • 7+ years designing successful SaaS products
  • Take a customer-focused approach to building products.
  • Passion for great user experience, from demo to implementation and ongoing customer success.
  • Ability to build trust and empathy with internal partners and external influencers.
  • Strong understanding and practice of UX and design principles
  • Must have strong knowledge of UX and familiarity of web technologies and UI.
  • Must have experience delivering reports, analytics and complex data driven stories for b2b companies.
  • Experience building both low and high fidelity prototypes, either by hand using HTML/Javascript or using a prototyping tool like Axure, Figma or similar
  • Usability testing of prototypes and products
  • Have experience with mental models and user journeys
  • Well versed with making user personas
  • Experience working within an agile environment (scrum, extreme etc)

Benefits & Perks;

  • Unlimited PTO
  • Private medical and dental insurance for all full-time employees
  • Fully paid parental leave
  • Learning & Development fund
  • Phenomenal coaching from senior leaders and challenging development opportunities
  • Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
  • Company sponsored TalkSpace membership for you and your family

Our HQ office is located in the heart of New York City. We are growing the company deliberately with a keen eye towards maintaining values that embody diversity, lifestyle, and career growth. We are doing substantial work, and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London.

We understand it takes a diverse team of passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Where we are

The HUMAN GQ is conveniently located close to Penn Station and Herald Square. A relatively quick commute for those who want to go into the office.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • KubernetesLanguages
    • GoLanguages
    • SparkLanguages
    • MapReduceLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
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What are HUMAN Perks + Benefits

HUMAN Benefits Overview

Unlimited PTO
Private medical and dental insurance for all full-time employees
Fully paid parental leave
Learning & Development fund
Phenomenal coaching from senior leaders and challenging development opportunities
Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
Company-sponsored TalkSpace membership for you and your family

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
We partner with Paradigm for ongoing unconscious bias training for anyone involved in our hiring efforts.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
All new hires will receive $1000 to kit out their home offices.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available

An Insider's view of HUMAN

What's something quirky about your company?

HUMAN has a great deal of humor ingrained in our culture! Having fun, generous people to collaborate with is such a force multiplier and makes our office feel less like an org structure and more like friendship. This makes all the difference when solving hard, structural problems like the integrity of the web.

Aaron

Engineer

What does your typical day look like?

I start my day with code reviews then have a standup with my team to go over tasks undertakings. A bit of brainstorming and pair programming with one of the developers which leads to a nice break involving lunch/snacks and/or video gaming/card games with the team and then I'll finish up tasks or carry over the remaining tasks to the following day.

Vane

Backend DevOps Engineer

What are some things you learned at the company?

Exceptional culture and mission can enable us to live meaningfully and accomplish the greatest work of our lives. If I’m spending 1/3 of my waking hours working, I want to solve complex problems and design experiences that make the world a better place with a team that inspires me to be the best version of myself. I discovered part of my ataraxia!

Diana

Manager, UX & Research

How do you empower your team to be more creative?

We always encourage team members to experiment with new technologies and explore their use cases in our products. We know that technology is ever changing and never stays the same. If you are not pushing forward then you are probably going backward. That's why we are creating a culture that encourages creativity and innovation

Mo

Manager, Engineering

HUMAN Careers In New York
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HUMAN
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20 hours ago
+43
At HUMAN, we are all about knowing who’s real. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded

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At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly ten trillion online interactions. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in 2012 in

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At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

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At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

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HUMAN
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+43
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

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At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

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At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

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At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

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HUMAN
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5 days ago
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At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

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At HUMAN, we know who’s real.  We are the global leader in bot mitigation. Founded in 2012 in a Brooklyn sci-fi bookstore, we’ve grown to protect more than 200 enterprises—including the largest internet platforms—from bot attacks by verifying the humanity of over a trillion (that’s 12 zeroes!) online interactions every day. State-of-the-art bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts,

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At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 15 trillion interactions per week for some of the largest

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HUMAN
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At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

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At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

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+43
At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest

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At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of more than ten trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.  Foun