Kaia is a mission-focused health technology company.

Our story began in 2016, when our founders, Konstantin Mehl and Manuel Thurner, created a mission to bring affordable and accessible relief to millions of people with chronic conditions. No strangers to chronic pain themselves, they decided to innovate ways to remove the obstacles many people experience in getting the leading-edge care they need.

How do Kaia apps work? Kaia uses a dynamic AI-powered algorithm. Our programs are based on multimodal rehabilitation, a holistic approach to managing chronic conditions. Our users have easy access via smartphone and tablet to our programs for back/hip/knee pain and COPD using this evidence-based approach. 

Five years into our story, we are a leader in digital therapeutics, with 500,000+ users worldwide. Having raised $125 million from investors like Optum Ventures, idInvest, and Balderton Capital, to name a selected few, we are poised to create a global footprint in digital self-care. Kaia is patient empowerment made easy.

The regulatory landscape is quickly adapting to the digital ecosystem. Therefore, our mission and strategy bring new opportunities for determined talent to join our journey. With over 100 “Kaianeers” spread across the US and Europe, we now need more specialized talent to help take our mission further.

As a UX Researcher, your main responsibility is to bring customer insights and understanding into Kaia’s product and management teams’ decision making. This includes understanding customer needs, motivations, attitudes and use context to inform the design and development as well as iterative improvements after launch. You will work directly on Kaia’s design direction for mobile and web, guide the product teams in solving challenging and stimulating product design problems, and up level our processes in an environment that values and understands good user research. This position reports directly to the Head of User Experience.

Experimentation process, tools and culture:

You identify research topics from the product roadmap as well as product KPIs together with our product managers

You design and manage the user experimentation process by creating an experimentation roadmap and setting up the required studies using appropriate methodologies 

You share lessons learned and best practices with other team members 

Continuous discovery and product optimization: 

You design and implement user research studies that address both user behavior and attitudes

You conduct research using a wide variety of qualitative as well as quantitative methods and triangulate multiple data sources into integrated insights

You generate insights that fuel ideation for new feature development and evaluate existing features 

 Close cooperation and cross-functional work:

You own the user hat within the operation: user personas and journeys are something you evangelize amongst all teams and departments

You work cross-functionally with design, product management and engineering

You synthesize, communicate and translate research findings into actionable recommendations for design, product management and business decisions

We are looking for somebody who has

• High level of experience in planning and designing research studies applying a broad portfolio of both qualitative and quantitative UX methods, incl. ethnography, contextual inquiry, interviews, surveys, etc.
• High level of experience in sharing user research through impactful reports, user journeys, user personas and others
• Rigid and structured approach to deliver user research with highest methodological quality
• The ability to think big, understand and structure complex overarching concepts while maintaining an an eye for detail
• The ability to handle complex and parallel running projects
• High EQ and strong written and verbal communication skills in English
• ...done it before: show us how your research has shaped the UX of a product successfully before

Ideally you also have:

• An advanced degree in Human-Computer Interaction, Cognitive Psychology, Behavioral Science Anthropology, Ethnography or related fields
• Had exposure to product design (UX/UI) and mobile native apps the ability to translate user findings into mockups, wireframes and / or prototypes
• An understanding of the healthcare industry and being exposed to medical regulations

You'll fit in with our company culture if you

• Are user centric and view technology as a tool to improve a user’s life
• Have a bias for action; the world is complex and unpredictable place so starting, releasing, and getting feedback iteratively is the only possible path to success
• Strive to be articulate and humble, make the complex, simple, present ideas openly, accepting that being wrong is part of the process
• Are not afraid of tackling problems that others deem impossible
• Thrive in an entrepreneurial team, adapt easily to change, and enjoy a fast-paced environment

Some of the benefits of being a Kaianeer:

You can directly influence the future of digital health in a team of industry experts and digital shapers.

You will work alongside serial entrepreneurs (previously founded and scaled another startup, Foodora).

You’ll enjoy flat hierarchies, a hybrid work from home/office environment, and flexible vacation and working times.

We support your professional development and have a budget set aside for you just for that! 

Happy hours, team events, and knowledge-sharing sessions galore!

Join us if you’re looking for an entrepreneurial adventure and an exciting place to grow personally and professionally.