UX Designer

| Greater NYC Area
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Smartling is seeking a passionate, curious, and creative UX Designer to join our Product team at one of the world’s leading Translation Management platforms.

As part of the design team, you will work in the middle of it all to solve complex problems—you’ll connect with customers, collaborate with product and engineering colleagues, and iterate on design solutions alongside the lead designer.

At Smartling, you will balance research and design on a daily basis—gathering and defining insights from a variety of user research tools and methodologies that will help inform our design perspective and give our team a “North Star” for solving problems to give our users more delightful experiences.

Tasks at Hand
  • Connect with members of product, engineer, and customer success teams to gather product requirements, understand various perspectives and challenges, develop innovative solutions.
  • Continuous User Research to discover user pain points, validate concepts, and test designs for new or enhanced features.
  • Iteratively designing easy to understand and enjoyable to use features and enhancements to complex localization tools for our platform customers, translators, and localization agencies.
  • Create user flows, wireframes, and prototypes, and high fidelity visuals.
  • Partake in regular one-on-one and team design critiques to visually and strategically refine concepts and designs.
Must Haves
  • You are a mid-level designer with, 4 to 8 years of UX/Product experience.
  • Have worked at technology-focused companies with product teams to create complex web apps.
  • Highly proficient user of modern Design tools (Figma, Sketch, Zeplin).
  • Expert knowledge of Prototyping apps (Figma, Invision, etc).
  • Knowledge of and ability to apply various user research methodologies to interview, validate, and test features.
  • Bachelor's Degree or relevant training in Human Computer Interaction, Graphic Design.
  • Strong design portfolio with case studies of past product work (online/digital).
  • Ability to work on-site in our offices in Herald Square, NYC.
Nice to Have
  • You have a foundational understanding of HTML / CSS / Frontend.
  • Experience using design systems / component libraries.
  • Advocating on behalf of people’s needs makes your heart happy.
You are
  • Adaptable. Whether your tasks for the day changes up or you find out something unexpected from research, you can shift gears and adjust as needed.
  • Passionate. Creating great design, from initial validation to helping point out the nuance intended in your typography to developers—you live and breath design.
  • Empathetic. You believe good design fundamentally must be useful and usable to people who have to use your work.
  • Dependable. You don’t wait to be told—you seek out information, you ask questions, and you take initiative to make product experiences better.

What matters to Smartling?

To help our clients grow their businesses and to help you grow as an individual both professionally and personally.

  • Competitive salary and Employee Stock purchase plan.
  • An opportunity to learn and advance your career.
  • An energetic, value-driven, and fun culture and team spirit.
  • Take a break when you need it – Flexible PTO.
  • Company paid medical/dental/life insurance.
  • Commuter Benefits.
  • Convenient office in the middle of Manhattan.
  • Team outings (Baseball games, happy hours, etc.)

Smartling, Inc. is an equal opportunity employer. No third party recruiters.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Linkedin Sales NavigatorCRM
    • EquireCRM
    • ZoomInfoCRM
    • YeswareCRM


We are centrally located in the Garment District, near most Subway lines, PATH, and Port Authority. Close to lunch spots and happy hours after work.

An Insider's view of Smartling

What’s the vibe like in the office?

Culture is a strong part of Smartling's appeal, and working with a collaborative team that I enjoy being around makes my work day so much better. Our leadership team takes initiative to ensure everyone's work experience fits their own personal goals, and provides us with opportunities to bond in our department and across teams.


Customer Success Manager

How do you collaborate with other teams in the company?

Collaboration happens every day at Smartling. We use every method and tool available. We are flexible and embrace new technology. We have numerous meeting rooms for face-to-face chats here in NYC and I can launch video conferences from my laptop. I can even install and try new apps as needed.


Sr. Director, Product Development

What makes someone successful on your team?

Being coachable and having a positive attitude are the two most important factors. Asking for help shows that you're willing to learn. Every day is a learning experience for me and I love it! As with anything in life, it's important to have a positive energy and show up with a winning attitude.

Hai Yen

Sr. Sales Development Rep

What is your vision for the company?

Being a Smartling means being part of a community of incredibly smart and driven individuals, but also being part of a tribe that really enjoys each others company. We get together at least once a month for anything from bowling to company picnics to baseball outings. I like to describe our culture as "work hard, play hard".


Head of Marketing

What are some things you learned at the company?

I've learned so much at Smartling, but I would say learning about different technical integrations into complex tech stacks has been the most impactful. Having had a very basic understanding, this knowledge has been helpful in growing and closing opportunities! We have an amazing team of Solution Engineers who are always ready and willing to help.


Sr. Account Executive

What are Smartling Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
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