Company Background:

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital. 

Recent awards include:

• FORTUNE Best Place to Work in Health Care (2021)
• FORTUNE Best Place to Work in New York (2021)
• PARENTS@WORK Best Places to Work for Parents (2021)
• ROCK HEALTH Disruptive Founder of the Year (2021)
• GREAT PLACE TO WORK Certified (2021)
• FAST COMPANY #1 Most Innovative Company in Health (2020)
• CB INSIGHTS Digital Health 150 (2020)
• INTERBRAND Breakthrough Brand (2020)

We are looking for an experienced UX Researcher to join Maven’s Product Team.  Reporting into our UX, Research Manager, you will work directly with Maven product managers, product designers, and business stakeholders to better understand how Maven members engage with our products to inform new features and experiences. You will draw insights from qualitative research, user interviews, persona development across Maven’s different tracks from family planning through pregnancy, postpartum and pediatric. Your research will help define strategy to drive better health outcomes through an engaging human-centered experience.

As a UX Researcher at Maven, you will:

• Collaborate with product managers and product designers to prioritize strategic research questions that will have the biggest impact on Maven members 
• Develop testing methodology (exs. interviews or surveys), timelines, and scope to understand Maven member needs across Maven’s various care offerings
• Conduct user testing on mockups and prototypes as well as finished products and features — run point on managing testing logistics (including sourcing participants, timing etc)
• Thoughtfully balance all aspects of Maven’s business by considering member needs as well as employer & health plan asks when contributing to product strategy and developing user-centered practices to incorporate into company operations
• Share out research insights to product and business stakeholders to drive action on product improvements and help the company keep Maven members at the center of decision making
• Facilitate research handoff process (ex. workshops) to ensure teams understand insights in order to translate into solutions
• Build our database of research insights and artifacts to drive product decision making and prioritization in future projects; build out other research process to streamline and scale out the function
• Be a champion of research and help encourage and inspire a culture of user-centered decision making around the organization by training and supporting other teams on how to conduct research 

We’re looking for you to bring:

• 3+ years of user research experience (including writing and conducting user interviews and testing)
• Exceptional ability to translate research into actionable insights 
• Mastery of relevant research tools and methodologies (competitive analysis, data gathering, interviews, UX testing, etc)
• Experience working with product teams and applying research methodologies to the product development process 
• Ability to empathize with and understand the unique perspective of our many audiences (patients, providers, care team, HR buyers)
• Experience creating research plans that address gaps in knowledge and will help us drive better business decisions 
• Deep research experience demonstrated through a portfolio of multiple case studies
• Strong communication, storytelling and collaboration skills

Helpful experiences and skills (if you don’t have them, you can learn them with us!)

• Experience working in a complex space (such as healthcare or financial services)

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. 

Benefits & Perks: 

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

• Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven
• Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends
• Free One Medical membership
• 401(k) plan
• Paid time off
• Monthly stipend for your choice of wellness benefits
• Weekly stipend for a *free* lunch
• One-time stipend to enhance your work from home experience 
• A variety of virtual team events such as musical performances, game nights & happy hours
• 12 weeks parental leave and 2 weeks flexible time upon return
• Annual professional development stipend
• 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected].