About the Role

The Intranet Manager will manage WeWork’s corporate intranet, currently powered by Atlassian’s Confluence product offering. This role will lead the project to revamp & maintain the company’s intranet site. For all stages of the intranet’s development, this person will hold responsibility for the overall visual design, site navigation, site content framework, engagement and training of users, coordination with key stakeholders, and oversight of the technology.

Primary responsibilities

Content Framework: Playbook & templates for company editors

• Coordinate creation of a new visual design and theme for the intranet

• Conduct research to understand intranet user needs

• Lead efforts to create and maintain a sound site navigation (information architecture)

• Manage the homepage to maintain a proper balance of content and tools

• Manage projects to deliver intranet content or tools to mobile devices

• Lead projects to improve sections of the intranet or deliver new tools through the intranet

• Monitor user-generated content for appropriateness and advise editors on best practices

• Monitor site analytics and report on key performance indicators (KPIs)

Technology: The underlying hardware and software

• Oversee software selection for new add-ons, including creation of requirements/specifications

• Ensure proper coordination between the Corporate IT Department and intranet software vendors (atlassian, WordPress etc)

• Understand the basic technology platforms at play and build strategy for future tools

• Liaise with the Corporate IT Department, software vendors, and business stakeholders on technical questions of implementation and upgrades

• Manage common administrative tasks in the intranet software, or liaise with IT staff around those tasks

Engagement: Interaction with users and stakeholders

• Coordinate oversight and planning bodies

• Manage the core implementation team

• Work closely with key stakeholders to understand their needs and involve them in planning and problem solving (including Communications, IT, HR, Risk and Legal, as well as executives and administrative staff)

• Coordinate the efforts of central content owners

• Involve users in structured design and planning activities

• Communicate actively with all main stakeholder and user groups

• Support intranet group owners in maintaining active communities

• Provide introductions and training to users of all different levels (including average users, content owners, news authors, group owners)

Administration: System administrator for global platform

• Engage consultants as necessary for implementing certain development, planning and design activities

• Conduct software upgrades

• Execute security governance best practices

Qualifications & Skills

Must Haves

• 5+ years of experience managing and implementing intranets or collaboration software

• Expert level experience with Jira/Confluence

• Expert in web design/architecture

• Expert Level experience with Confluence - Britkit

• Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc.

• Strong understanding and experience with of the components of common web technology (HTML, CSS, Javascript)

• Prior experience in writing Atlassian plugins using Java

• Understanding of top level business strategies and organizational structures

• Strong project management experience

• Excellent verbal and written communication skills

• Excellent interpersonal skills

• Strong leadership skills to coordinate and facilitate activities with colleagues

• Ability to handle sensitive and confidential situations with diplomacy

• Highly experienced with Office applications, including word-processing, spreadsheet, and presentation software

• High level of comfort with social software and other web-based technologies

• High Level of experience designing content management and data taxonomies

• Strong knowledge of databases and SQL competence

• WordPress experience preferred

• Demonstrated experience in writing scripts

• Experience in a customer facing role

• Excellent oral and written communication skills

• Ability to adapt quickly to an existing, complex environment

• Ability to work with minimal supervision