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Implementation Software Support Engineer

| Greater NYC Area

Implementation Software Support Engineer

Ever thought about joining one of the fastest growing companies in the world to shape the future of work and be part of the team that creates the digital workforce of tomorrow? 

Our mission is to eradicate repetitive tasks through intelligent use of software automation. We help businesses automate more efficiently and develop an agile robotic workforce by providing state-of-the-art technology.

The Implementation Software Support Engineer - You will use advanced troubleshooting methods and tools to solve technically complex problems. These highly complex escalated problems require broad, in-depth product knowledge. 

 

Key Responsibilities: 

As an Implementation Software Support Engineer you will represent UiPath and communicate with corporate customers via telephone, written correspondence, on site support or electronic service regarding escalated problems in UiPath software product, and manage relationships with those customers.

 

It’s your chance to: 

  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this will involve writing code. 
  • Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers and architects.
  • Act as a technical focal point in cooperative relationships with other companies.
  • Manage crisis situations that may involve technically challenging issues and diverse audiences.
  • Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
  • Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
  • International travel may be required.

  

Your Career:

We take your career seriously at UiPath and will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. The UiPath performance philosophy recognizes higher performance with bigger rewards through formal performance review twice per year. 

 

Skills and qualifications: 

  • Desired background in Technical Training. Education Bachelor's Degree in Computer Science, Information Systems, Math, Engineering, Business, or related field. 
  • Minimum 2 years experience in programming .NET (C#, C++, VB, Java or Powershell) and in systems development, network operations, software support or I.T. consulting.
  • Advanced proficiency in networking products and networking operating systems
  • Solid understanding of client/server, networking, and Internet technologies fundamentals.
  • Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
  • Willingness to travel 50-75%

Benefits of working at UiPath:
We are offering flexible working hours in a nice office and free daily premium catering. Competitive salary, and stock options for the candidate experience, but, we believe that working with us to develop a world leading robotics technology is the big plus.

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Location

90 Park Ave, New York, NY 10016

What are UiPath Perks + Benefits

UiPath Benefits Overview

We won an award from Comparably for our perks and benefits. Alongside gorgeous compensation, equity, unlimited vacation and quality healthcare, you get flexible hours, free food, wellness programs, and the chance to travel globally.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
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