Spring Health
New York, NY
Remote

Salesforce Administrator

| Greater NYC Area | Remote
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Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

Reporting to the Director of Revenue Operations, the Salesforce Administrator is responsible for the day-to-day administration, monitoring and executing of various CRM initiatives that are crucial to our Go-to-Market (GTM) teams. We achieve this through three main pods: Strategy & Insights, Systems & Infrastructure, and Process & Enablement – this role would be part of the Systems & Infrastructure pod.

What you’ll be doing:

  • Serve as primary system administrator for Spring Health Salesforce environments (Sales, Service, and Health Cloud) with over 130+ users and growing
  • Provide administrative support for any Salesforce ad-hoc requests (basic reporting, modifying data architecture, page layouts & visibility, etc.)
  • Create & improve any necessary automation (Lightning Flows, Process Builder, etc.) 
  • Manage & improve the overall data architecture across standard & custom objects and documenting data flow between systems 
  • Manage security & governance re: profiles, roles, sharing rules, automation (Lightning Flows & Process Builder), and public groups 
  • Perform key administrator functions including maintenance, updates, system backups, and integration with various systems and applications
  • Translate business requirements into technical requirements for Salesforce development
  • Provide guidance and support for performing database maintenance tasks, including bulk updates, deduplication & other cleansing
  • Manage & improve internal ticketing system via Salesforce Cases
  • Proactively identify & executing on ways to streamline existing recommendations/solutions for change and improvement with Salesforce processes
  • Work with IT and security teams on provisioning and managing Salesforce user accounts

  • *Note: These responsibilities may shift and expand as the goals of our team (and company) evolve.

What we expect from you:

  • 2+ years of experience with Salesforce administration
  • Required understanding of Salesforce data infrastructure (Standard & Custom objects), reporting & dashboards, process automation (Flows & Process Builder), security (profiles, roles, permission sets), data management (Data Import Wizard / Dataloader)
  • Experience with any of the following is a PLUS, not required: Outreach.io, Hubspot, Gong, ZoomInfo, RingLead, SalesNavigator, Orum, Looker, LaneFour, ZoomInfo, Zapier, Xappex G-Connector, Salesforce Health Cloud
  • Salesforce Certifications (Admin or Advanced Admin) are a PLUS, not required
  • Proficiency in data analysis / formulas in Google Sheets or Excel (VLookup, Avg/Sum/Count)
  • Aptitude for proactively identifying ways to improve systems and processes
  • Attention to detail - ability to identify discrepancies in data & gaps in process
  • Fast learner comfortable adapting to new processes and technology
  • Strong written and verbal communication skills (ability to summarize findings, results, and ideas clearly and concisely)
  • Excellent project & time management abilities
  • Excellent organizational and documentation skills

Benefits of working at Spring Health:

Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical
Access to Spring Health’s platform which includes (10) free therapy sessions
Unlimited time off in addition to (12) paid holidays
16-18 weeks paid parental leave 
$500 per year Wellness Reimbursement 

Creating a culture you can thrive in:
Flexible remote and hybrid work style arrangements
Calm Fridays to encourage meeting & distraction free days 
Donation matching to support your favorite causes
Employee resource groups

Supporting you financially through:
Competitive mix of salary and stock options
Employer sponsored 401(k) match

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

#LI-remote
#LI-TG1

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Where we are

Our company is located in beautiful Midtown, NYC with plenty of great restaurants and bars. Plus, the office is commuter friendly with various trains and bus stops being close by.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • HubspotEmail
    • HubspotLead Gen
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What are Spring Health Perks + Benefits

Spring Health Benefits Overview

Spring Health offers employees benefits and perks across multiple categories. Internal benefits include the mental health benefit of 10 free therapy sessions per year and opportunities in the form of equity grants as part of our employment offer. In conjuncture with our PEO, we also are able to provide employees with discounts including those for gym memberships, cell phone plans, and entertainment/travel. Through Sequoia, employees also receive medical, dental, vision, and life insurance as well as access to financial wellbeing.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
DEI Task Force, Spring Health, Party Planning Committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Projected launch is Q1 2022.
Diversity manifesto
Diversity Employee Resource Groups
Projected launch Q1 2022.
Hiring Practices that Promote Diversity
Actively source diverse candidates, post to channels to promote diversity, partnership with Diversityjobs.com, diverse hiring panels. Company demographics: 46% POC 62% Women # of employees 260
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Spring Health offers pre-tax health and dependent (day care) accounts available
Disability Insurance
Dental Benefits
Spring Health offers a robust dental plan through Guardian Dental Basic Plan or Guardian Dental Premier Plan
Vision Benefits
Spring Health offers a vision plan through VSP Vision Standard
Health Insurance Benefits
Spring Health offers employees health insurance through Empire PPO 2000, Empire PPO 1000, Empire PPO 20, Empire HSA 2500. SeePlan Detail table for more information.
Life Insurance
Pet Insurance
Discounts on Pet Insurance through Sequoia
Wellness Programs
Discounts on Wellness Programs through Sequoia
Mental Health Benefits
10 Free Therapy Sessions for employees, 10 for friends & family, Access to Spring Health Offering (CBT exercises, Meditation, etc.)
Retirement & Stock Options Benefits
401(K)
401(k) is administered through Guideline and employees become eligible 90 days after their start date. Eligible employees will receive an invite on their 90th day.
401(K) Matching
Launching 401k Match Program in 2022
Company Equity
Spring Health offers stock options for all full time employees with a 4 year vesting period,
Performance Bonus
Performance bonus for sales, customer success, strategic accounts and specialty roles.
Match charitable contributions
Spring Health will match $25 - 200 per employee per year annually.
Child Care & Parental Leave Benefits
Child Care Benefits
Discount on KinderCare Learning Center Discount on tuition to The Learning Experience
Generous Parental Leave
For child bearing parents we cover 12 weeks of paternity leave. For non-child bearing parents we cover 6 weeks of paternity leave. Depending on the state a portion is paid and the remainder is topped.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax account for parking and transit
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Spring Health sends company equipment (laptop, monitor, keyboard, mouse, docking station) and $300 stipend for other products
Professional Development Benefits
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Financial Well-Being
One Medical
Discounts via. PerkSpot where categories include apparel, auto buying, automotive, beauty & Fragrance, books, movies & more, business perks, cell phones, etc.

An Insider's view of Spring Health

What are some social events your company does?

We have a spirit week called Spring Shine Week to celebrate our successes, acknowledge our valued team members, spotlight our mission, and look ahead to what we will conquer next. We celebrated our 5th anniversary with some cool swag, a birthday dinner at SoHo House, and of course, karaoke. In the office, there are weekly breakfasts and Happy Hours

Ryan

Office Manager

What projects are you most excited about?

We have seen a children and family mental health pandemic arise within the broader pandemic - parents are struggling to homeschool and care-give for their children while working full time jobs, all from under the same roof. My team is working on building the world's best mental healthcare offering to support these children, adolescents, and parents

Laura

Group Product Manager

How has your career grown since starting at the company?

Spring Health is the first organization I’ve been with that really delivered its promise to foster career growth. In a high growth company, there’s so much opportunity to lean into diverse and complex challenges that develop new and refine old skills. Since joining, I've been promoted to a people manager role and just hired our newest team member.

Alyssa

Sr. Product Marketing Manager

How do you make yourself accessible to the rest of the team?

Accessibility is about logistics and channels of communication, however, the step before that is more important - approachability. I focus on ensuring my team knows that I am here to help professionally and personally. Whatever the topic, I make it clear that I am consistently available to be helpful, even if it's simply a chat.

Riley

Chief Operations Officer

What's something quirky about your company?

I consider myself a little quirky at times and it’s something I don’t need to hide at Spring Health. #random, #food, and other fun slack channels are ways Spring Health and all of its employees have fostered an open and safe place for me to be myself.

Mo

Sr. QA Engineer

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