Salesforce Administrator
Our mission: to eliminate every barrier to mental health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.
Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.
Reporting to the Director of Revenue Operations, the Salesforce Administrator is responsible for the day-to-day administration, monitoring and executing of various CRM initiatives that are crucial to our Go-to-Market (GTM) teams. We achieve this through three main pods: Strategy & Insights, Systems & Infrastructure, and Process & Enablement – this role would be part of the Systems & Infrastructure pod.
What you’ll be doing:
- Serve as primary system administrator for Spring Health Salesforce environments (Sales, Service, and Health Cloud) with over 130+ users and growing
- Provide administrative support for any Salesforce ad-hoc requests (basic reporting, modifying data architecture, page layouts & visibility, etc.)
- Create & improve any necessary automation (Lightning Flows, Process Builder, etc.)
- Manage & improve the overall data architecture across standard & custom objects and documenting data flow between systems
- Manage security & governance re: profiles, roles, sharing rules, automation (Lightning Flows & Process Builder), and public groups
- Perform key administrator functions including maintenance, updates, system backups, and integration with various systems and applications
- Translate business requirements into technical requirements for Salesforce development
- Provide guidance and support for performing database maintenance tasks, including bulk updates, deduplication & other cleansing
- Manage & improve internal ticketing system via Salesforce Cases
- Proactively identify & executing on ways to streamline existing recommendations/solutions for change and improvement with Salesforce processes
- Work with IT and security teams on provisioning and managing Salesforce user accounts
*Note: These responsibilities may shift and expand as the goals of our team (and company) evolve.
What we expect from you:
- 2+ years of experience with Salesforce administration
- Required understanding of Salesforce data infrastructure (Standard & Custom objects), reporting & dashboards, process automation (Flows & Process Builder), security (profiles, roles, permission sets), data management (Data Import Wizard / Dataloader)
- Experience with any of the following is a PLUS, not required: Outreach.io, Hubspot, Gong, ZoomInfo, RingLead, SalesNavigator, Orum, Looker, LaneFour, ZoomInfo, Zapier, Xappex G-Connector, Salesforce Health Cloud
- Salesforce Certifications (Admin or Advanced Admin) are a PLUS, not required
- Proficiency in data analysis / formulas in Google Sheets or Excel (VLookup, Avg/Sum/Count)
- Aptitude for proactively identifying ways to improve systems and processes
- Attention to detail - ability to identify discrepancies in data & gaps in process
- Fast learner comfortable adapting to new processes and technology
- Strong written and verbal communication skills (ability to summarize findings, results, and ideas clearly and concisely)
- Excellent project & time management abilities
- Excellent organizational and documentation skills
Benefits of working at Spring Health:
Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical
Access to Spring Health’s platform which includes (10) free therapy sessions
Unlimited time off in addition to (12) paid holidays
16-18 weeks paid parental leave
$500 per year Wellness Reimbursement
Creating a culture you can thrive in:
Flexible remote and hybrid work style arrangements
Calm Fridays to encourage meeting & distraction free days
Donation matching to support your favorite causes
Employee resource groups
Supporting you financially through:
Competitive mix of salary and stock options
Employer sponsored 401(k) match
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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