Better
Better helps make homeownership easier and more affordable.
New York, NY

Senior Director - Purchase Journey (893) at Better

| Greater NYC Area
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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion.  We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach. 

As the Director of Engineering in our Homeowner Experience organization, you will work closely with talented engineers, product managers, designers, data scientists and executive leaders throughout the company to build products that will allow Better to scale rapidly. 

You will:

  • Lead a team of customer focused engineers that is building a suite of products to make the home buying process easier, faster and more delightful for our customers
  • Making magic out of a complex and antiquated industry through intense focus on simplification
  • Build deep institutional knowledge of the mortgage process and customer journey
  • Partnering with cross functional teams like Design, Product, Sales, Operations, etc.
  • Bringing your solutions to market through ownership of the full engineering lifecycle: problem identification, solution design, spec, implementation and validation
  • Go deep into both technical huddles with engineers and strategic discussions with executives
  • Manage competing priorities with consistency and transparency  

About You:

  • You're a strong technical manager with 10+ years of experience 
  • You have experience leading multiple teams and staff level engineers, as well as mentoring managers 
  • Experience leading technical initiatives with impact across multiple teams 
  • Experience building out processes and recruiting in an organization undergoing hyper growth
  • You empower your team to make decisions and have a track record of enabling engineers and engineering managers to grow professionally 
  • You’re interested in solving complex problems that have a real world impact
  • Strong Computer Science Engineering background, Master Degree preferred. 

Better technology:

  • We continuously ship code to production 50-100 times every day
  • Services written in Node.js, Python (3.6) and Go that expose APIs using GraphQL or OpenAPI
  • React, CSS in JS, Apollo/GraphQL, webpack, SCSS, Ember.js on the frontend
  • TypeScript / ES7 across the stack
  • Postgres for our relational databases, ActiveMQ for our message broker, Redis for caching, Redshift for analytics
  • Kubernetes, Docker, and Terraform for deployment and devops
  • AWS infrastructure, leveraging EC2, S3, CloudFront, Route53, and much more

Better is requiring all US employees to be fully vaccinated in order to go into the office. Our priority is first and foremost the safety of our employees and their families, and we require vaccines out of an abundance of caution. Please note that Better will offer a reasonable accommodation process for employees who are not vaccinated for medical or religious reasons.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

  • Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust wellbeing offerings that allow you  unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Where we are

Across the street from the tallest building in the western hemisphere.

Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • Node.jsFrameworks
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What are Better Perks + Benefits

Better Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences

An Insider's view of Better

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist
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