Our mission: to eliminate every barrier to mental health. 

Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.

From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $100M to date from prominent VCs including Tiger Global, Northzone, Rethink, Work-Bench, RRE, and General Catalyst.

This role in a nutshell. Reporting to the Sr. Revenue Operations Manager, this Revenue Operations Analyst will help support the success and scalability of our Go-to-Market (GTM) teams. We achieve this through four main pillars: insights, processes, systems, and enablement.

What you’ll be doing:

• Insights
• Developing and managing reports and dashboards based on key performance metrics
• Ensuring data integrity, cleanliness, and consistency across Spring Health’s revenue databases (e.g. Salesforce, Hubspot, and Looker)
• Conducting ongoing analysis of our revenue funnel and overall trends; proactively identify insights to help grow the business




• Processes
• Ensuring that reps are maximizing their time with prospects & customers by removing process bottlenecks and troubleshooting errors
• Partnering with the Finance team to ensure that revenue details from contracts are accurately represented in Salesforce and across other systems
• Identifying and addressing gaps in processes that require collaboration & information flow across multiple functions (Marketing, Finance, Customer Success, Data Science)




• Systems
• Developing and implementing CRM (Salesforce) policies and procedures that expedite processes while ensuring data accuracy and minimizing friction / added work for reps where possible.
• Supporting CRM data structure and flow - create layouts, workflows, and templates to simplify the sales process.
• Identifying areas where we can improve adoption & user experience across other tools in our revenue tech stack (Outreach, ZoomInfo, LinkedIn Sales Navigator, etc).




• Enablement
• Training the Sales & Customer Success teams on new processes, creating documentation and usage guides.
• Maintaining and updating process documentation and rules of engagement
• Learning and implementing best practices and provide training for better user adoption 




*Note: These responsibilities may shift and expand as the goals of our team (and company) evolve.

What we expect from you

• Associates or Bachelor’s degree
• 1-2 years experience in an operations and/or analytics role (Sales Ops, Marketing Ops, CS Ops, RevOps, Business Analyst)
• Experience with Salesforce CRM required
• Experience with Excel or Google Sheets required
• Basic data analysis / formulas (VLookup, Avg/Sum/Count(If), Pivot Tables)
• Experience with any of the following is a PLUS: Outreach.io, Gong, Hubspot, Looker, LaneFour, ZoomInfo, Zapier, G-Connector
• Strong written and verbal communication skills (ability to summarize findings, results, and ideas clearly and concisely)
• Excellent project management, organizational and problem-solving skills with ability to handle fast-paced, dynamic environment while working on multiple projects at the same time 
• Excitement to continuously learn new concepts and skills

Why you’ll like working at Spring Health

• High caliber team: make an impact on something that truly helps people alongside an incredible team
• Big mission: we're revolutionizing the mental health industry
• Big market and big upside in sales: Our product has strong product-market fit in a huge market with strong demand
• The challenge: make a big impact by joining a fast-growing team in its early stages
• We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

Members Come First We are genuine member advocates.

Move Fast to Change Lives We build with urgency and intention.

Take Ownership We extend trust and hold ourselves accountable.

Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.

Science Will Win We will achieve impact by innovation and evidence based frameworks.

Candor with Care We are open, honest and empathetic.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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