ABOUT THE TEAM
The credit department at Revolut designs, develops and launches credit products across multiple countries.
As we do this from scratch we have complete responsibility for each product: developing the backend, the front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions.
The team is made up of a mix of risk management, product, design and software professionals, providing lots of opportunity to share knowledge and learnings across functions.
ABOUT THE ROLE
Lead the build of compliant and effective debt collections process. Own and manage the end to end debt collections process for retail credit portfolios in the US. Ensure that the Revolut collections process is efficient and compliant with all applicable laws and regulations. Optimize in house and outsourced collection capability with best in class contact rate and cure rate by using the latest technology, analytics and strategic payment programs.
WHAT YOU'LL DO
Evaluate and decide the best set of collection/recovery products like re-negotiations, refinancing and deliver world class service to delinquent customers, providing the best possible experience as well as resolving their financial difficulties
Setting up multi-dimensioned random experiments through the collections lifecycle to be able to make the best business decisions
Effectively use collection/contact rate/expected payout models to drive the best collection policies to ensure best in class recovery rate for the portfolio
Build dynamic collection and communication strategies which optimise the collection channel (call/sms/email/do nothing etc.) and most optimal communication template and also the most optimal decision (report bureau, block card, give discount, counter-offer etc.) given all the past information on the delinquent account
Effective oversight of critical collections vendors, collection operation metrics, external vendor metrics and running effective day to day collection operations both internally & externallyResponsible for maximizing recovery at a very low ops cost and maintaining a low charge-off rates & roll rates
Zero tolerance of any compliance issue or breach of regulatory requirements
WHAT YOU'LL NEED
Proven track record of managing full cycle collections strategies for retail credit products like credit cards, unsecured personal loans etc.
A bachelor's degree (preferably Masters or higher) in an quantitative/analytical stream like engineering, statistics, Physics, math, economics or management degree from a top university
Knowledge of federal and state level debt collections laws and regulations in US
Delivers excellent results that exceeds requirements, plans appropriately to meet multiple objectives and is forward thinking on inter-dependencies to proactively identify and resolve issues
Solid understanding of collections as well as behavioural scoring models esp. for retail credit productsGenerally clear, concise and structured and is able to explain complex concepts in simple manner
Deep thinker capable of processing a lot of information towards most optimal decision making
Understands the value of speed to market and is able to balance between elegant problem solving and business need of the hour
Excellent working knowledge of SQL, R and Python etc. & other data analysis tools and also willing to learn new technology to help business scale
PERKS AND BENEFITS
• You’ll get to work in one of the hottest and fastest growing tech startups in the world right now
• We’ll arm you with all of the latest tech equipment (Mac Pros, Wireless Keyboard and Mouse and any other tech equipment needed)
• Competitive salary
• Competitive 401(k) plan
• Competitive vacation policy
• Free dinners
• Flexible work hours
A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.
What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our four core values: we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together. You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission. You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.
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