Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.
Job Summary
The Intern - Business Operation Analyst will provide direct support to Operations leadership in the development of key metrics, data assurance, data optimization projects and process documentation. He/she will track, report, and analyze the key metrics and participate in/lead conversations around data analytics and reporting.
Responsibilities

• Assist in gathering, analyzing, and interpreting data for various reports.
• Collaborate with team members to ensure accuracy and relevance of reports.
• Help develop and maintain reporting processes to track key metrics and performance indicators.
• Document existing business processes and procedures for clarity and reference.
• Work closely with stakeholders to understand process workflows and identify areas for improvement.
• Update and maintain process documentation as needed to reflect changes and enhancements.
• Analyze metrics and data to identify trends, patterns, and areas for optimization.
• Present findings and insights to stakeholders through reports, presentations, or visualizations.
• Work with the team to develop strategies based on data-driven insights to improve business performance.
• Effectively communicate findings, recommendations, and project updates to team members and stakeholders.
• Collaborate with cross-functional teams to gather requirements, define project scopes, and implement solutions.
• Foster a collaborative and supportive environment to ensure successful project outcomes.
• Take initiative and demonstrate a proactive approach to problem-solving.
• Manage time effectively to meet deadlines and deliver high-quality work.

Qualifications

• Rising Junior or Senior in college with a focus on business administration, finance, or related field.
• Proficiency in Microsoft Excel for data analysis, reporting, and visualization.
• Familiarity with data querying languages such as SQL for extracting and manipulating data from databases.
• Knowledge of process documentation tools such as Microsoft Visio or Lucidchart.
• Experience with business intelligence and reporting tools like Tableau, Power BI, or Google Data Studio.
• Understanding of statistical analysis techniques to interpret metrics and identify trends.
• Ability to learn and adapt to new software and technologies quickly.
• Basic understanding of programming languages like Python or R for data manipulation and analysis tasks.
• Familiarity with Agile methodologies for project management and process improvement initiatives.
• Possess a high attention to detail to ensure accuracy and precision in tasks.
• Demonstrate effective communication skills, both verbal and written, to convey complex information clearly.
• Exhibit self-starter qualities, taking initiative to identify and solve problems proactively.
• Display high levels of motivation and enthusiasm for learning and contributing to the team.
• Adaptability to changing priorities and environments, thriving in a fast-paced work setting.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $18.00 - $20.00 /hour. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty