Intern to Associate, Client Success

| Greater NYC Area
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INTERN TO ASSOCIATE, CLIENT SUCCESS

Brooklyn, NY


COMPANY OVERVIEW:

StrongArm Tech is the world’s leading safety science company focused on using industrial biotelemetrics to create safer, smarter workplaces for Industrial Athletes. StrongArm utilizes cutting edge technology, cloud-based computing, and sophisticated data analysis tools to deliver value to a Fortune-50 client base.


Come join a young, creative team for a summer of hands-on experience, client interaction, and fun. In this position you’ll get the opportunity to work on client deliverables and account management all while getting a chance to learn about software development, big data analytics and management.

 

POSITION OVERVIEW:

This is a paid internship to full-time associate position, given strong performance in intern role.  

As we continue to grow our business, each member of the StrongArm team has a certain amount of autonomy in defining how they bring value to the table – we’d want you to have that freedom, as well.

You will have well-defined responsibilities and projects you’re accountable for (see below), but we’re looking for someone who wants to take control and work with some independence on how they deliver value. We know it’s cliché, but this position REALLY is going to be what you make of it.

As an intern on the Client team, you’ll have front-row access to some of the world’s largest organizations. You’ll get a sense for how to manage relationships from delivery drivers to the C-Suite, and you’ll learn what it takes to run successful B2B projects on a large scale. You will be responsible for supporting the Client Team in all essential functions for maintaining and expanding meaningful client relationships. 

The objective of the internship role is to transition from internship to full-time associate in Fall 2021 given a strong performance in the internship position. 


WHAT WE’LL GET FROM YOU

Account Stewardship

  • Help to maintain effective records of client interactions and keep all internal project management / CRM / Database tools up to date.
  • Monitor the status of StrongArm hardware deployed at client sites around the world using Big Data Analytics Tools (don’t worry, we’ll teach you how!)

Industry Analysis

  • Deliver bi-weekly competitive and industry analysis. We strive to be the best in our business, so we’ll enlist your help in keeping us updated on the latest and greatest.

WHAT YOU’LL GET FROM US

You’ll Master:

  • Project management skills
  • Effective client communications
  • Time management and allocation of resources
  • Collaboration across teams

You’ll Learn

  • Sales cycles and effective sales pitching
  • Big Data analysis
  • R&D for a constantly evolving product
  • Beta testing and QA on client deliverables
  • The ins and outs of scaling a business
  • The fundamentals of fundraising and venture capital

You’ll have:

  • The opportunity to come on full-time in fall of 2021 as an Associate
  • A rotational week to learn about all aspects of the business
  • An all-summer intern project to develop a product offering for clients that you’ll present to the entire company at internship conclusion
  • Access to StrongArm senior leadership
  • A friendly environment where you’ll be encouraged to learn and grow professionally
  • The opportunity to travel on-site to see the inner workings of an industrial environment, pending COVID-19 safety protocols

KEY REQUIREMENTS / QUALIFICATIONS

  • A recent graduate to transition to full-time associate role in Fall 2021, upon successful performance during intern period 
  • Experience with client service and/or project management
  • Pursuing or achieved bachelor’s degree in Business, Comms/Marketing, Supply Chain, or related field.
  • Excellent problem-solving skills with proven ability to find creative solutions
  • Strong talent for multi-tasking and managing competing priorities effectively. Highly organized; attentive to details.
  • Excellent written and oral communication skills, as well as a desire and capability to present new concepts, ideas and offers to existing client partners
  • Self-directed, yet strong team player. Able to learn new skills quickly

StrongArm Technologies is an equal opportunity employer.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • OptimizelyAnalytics
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    • ConfluenceManagement
    • JIRAManagement
    • Monday.comManagement
    • AirtableManagement
    • HubSpotCRM
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    • SalesforceCRM

Location

The Navy Yard is an exciting and growing tech hub, we have access to New Lab, a food hall, Wegmans, and a diverse selection of eateries on Myrtle ave.

An Insider's view of StrongArm Technologies

What’s the vibe like in the office?

StrongArm feels like a family. The office is open, relaxed and comfortable. Our people are warm, and invested in each other both personally and professionally. Everyone laughs daily. Noone eats lunch alone. We move fast and demand hard work, but we always achieve our goal by helping teammates go to another level.

Lindsay

Manager, Clients

What makes someone successful on your team?

Being trust-worthy and having an enthusiastic attitude is essential. Our team is made up of incredible leaders who continuously forge their paths. To be successful at StrongArm you must have respect for your teammates, desire to lead, an openness to being challenged and always learning.

Siva

Data Scientist

How do you empower your team to be more creative?

We run a relatively flat organization which is our key to driving true innovation. We chase the fastest path to insight not the fastest path to a solution. In order for that to work, everyone needs to check their egos at the door, everyone needs to be on the same page and everyone owns their work. Our cultural values reflect those principles.

Sean

CEO & Founder

What kinds of technical challenges do you and your team face?

We are building a data pipeline with Spark that solves problems like dynamic scaling, schema evolution, cluster monitoring, data quality analysis, and ML empowerment. These problems require a wide range of skills. It keeps me excited to come to work every day, knowing there’s a problem waiting for me which will teach me something new.

Matt

Data Engineer

What are StrongArm Technologies Perks + Benefits

StrongArm Technologies Benefits Overview

At StrongArm, we have flexible work hours and unlimited vacation time because we trust our teammate's judgement and dedication to our mission. Solid relationships and trust in our teammates are the glue that holds the team together. Our team truly enjoys our time together. In addition to monthly sponsored events, teammates regularly head to a bar or restaurant outside of work, have each other over for holiday parties, meet our significant others, or celebrate special days together.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $1500 annually for continuing education.
Customized development tracks
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