Suzy is a human intelligence platform that helps organizations make better, more informed decisions…faster. Powered by an on-demand network of more than a million consumers, Suzy lets you target and retarget any consumer segment to ask questions and get insights in minutes. Some of the biggest brands in the world use Suzy to validate critical decisions, better understand their customers, increase conversions and drive growth. Learn more at asksuzy.com.
Job Description:
The Community Manager will play a crucial role in maintaining Suzy’s user base and overseeing communications to them. They will be responsible for developing and implementing a social marketing strategy to communicate with and engage members in addition to leveraging user feedback for key product decisions and working with the Support team to ensure consistent messaging. The position requires strong online marketing skills in order to drive member engagement.
The Community Manager will work in partnership with the Manager of Product Membership to create the member communication strategy and create an action plan. The Community Manager will oversee all outward facing member communication to optimize and improve over time.
Job Responsibilities:
*Work with Manager of Product Membership to develop, implement, analyze and iterate member communication strategy across social platforms, email and more
*Interface directly with members across key social networks (Facebook, Twitter, Instagram), and send regular member updates via email (Mailchimp)
*Create monthly & weekly content plans for member communication touch-points
*Partner with support team to identify member issues, bugs and complaints and ensure consistent communication
*Communicate with product team to integrate member bugs & feedback into roadmap for future releases and improvements
*Create and manage weekly, monthly, quarterly and ongoing reporting across social channels
*Identify key areas of opportunity to improve member communication and sentiment
*Work cross-functionally with internal teams to manage end-to-end strategy execution, ensuring strategies are aligned, assets are created, and deadlines are met.
Qualifications:
*Bachelor’s Degree
*Minimum 2-3 years in community management, social media management, or a similar role
*Experience with a B2C focused product, with a demonstrated track record of driving user engagement
*Deep understanding of communication best practices across social media & email (Facebook, Twitter, Instagram)
*Highly strategic and able to balance long-term strategy with short-term results
*Analytical mind able to identify key insights & learnings
*Excellent interpersonal, research, listening, written and communication skills
*Ability and attitude to thrive in a high-paced environment
At Suzy (formerly Crowdtap), every team member spends every day moving the business forward together, from engineering to business development. We love what we do, and we like each other a lot. Every Suzy team member has an entrepreneurial attitude, a love for problem solving, collaborating, and lots of hustle. We are humble, positive, hilarious and have a genuine love for getting things done! Not to mention our perks (snacks, dog-friendly office, insane parties). We are incredibly proud of our award winning culture. NBA star Kevin Durant backs marketing tech startup SuzyA former ad agency CEO has built what he calls the Siri for marketerCrain’s NY Best Places to Work 2013, 2014 and 2015 BenefitsHigh growth, fast-paced work environmentFriendly, fun, and collaborative team-based work environmentFully stocked fridge, snacks and cold brewFun, creative, open work space Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.