Community Manager at Teachable

| Greater NYC Area
Sorry, this job was removed at 11:26 a.m. (EST) on Friday, February 19, 2021
Find out who's hiring in NYC.
See all Marketing jobs in NYC
Teachable’s brand and content team is looking to add a skilled, enthusiastic, and creative community manager to its tight-knit team of content experts. This is a pivotal role for the team with room for growth. The person in this role will have the opportunity to lead and innovate within one of the most active communities in the entrepreneurial space.
As community manager you will contribute to key marketing team and company metrics by ensuring that through our community offerings we improve customer LTV and increase our creators’ earning power.
You’ll take on management of our in-product, exclusive, members-only Teachable creator community. Your goal is to make membership in this community a vital piece of every creator’s success. You’ll build programs and interactions that provide creators a sense of enduring value and create demand for inclusion in our community. You’ll be a storyteller, discovering the unique life experiences of our members and collaborating with them and the wider marketing team to tell those stories in our content.

Responsibilities:

  • Community strategy:
  • Create, own, and execute a strategy for community at Teachable that:
  • Builds and elevates a culture around sharing knowledge online with Teachable
  • Fosters a sense of identity and belonging between members and our brand
  • Builds lasting, genuine, and impactful relationships between our users
  • Promotes member success within our platform
  • Increases LTV and GMV
  • Community experiences/events: Create scalable virtual or in-person (when we can again!) experiences for our member community that encourage engagement and growth and build value for members
  • Manage day-to-day interactions within the community. Start meaningful conversations and foster connections
  • Become an expert in community data. You’ll work to unearth patterns among our most successful members and foster their growing businesses through data-driven initiatives
  • Content development:
  •  Develop a content calendar and pieces of content specifically for our member community, including:
  • Content that supports events and virtual experiences, such as articles, guides, engagement posts, and emails
  • Content that shares insights learned from our member community, such as blog posts on successful creators and reports on data and trends from our community
  • Converting content developed for one-time events and virtual experiences into evergreen content that supports our campaigns and content strategy
  • Project management & collaboration: Own planning, delegating, and executing projects that fall within the community strategy, collaborating with other team members when needed
  • In-house member expert: Be a shared resource across departments to represent the member perspective by tapping into virtual and in person communities 
  • UGC: Create and maintain a pipeline of user generated content that demonstrates Teachable’s versatility and value and supports social, paid, and partnership efforts
  • Build out a swag and gifting program that rewards our members for their commitment to the community

Qualifications:

  • Extremely organized and able to juggle multiple projects
  • Data-driven mindset and an understanding of how to interpret customer data and put it to work in community strategy
  • Exceptional writing and verbal communication skills
  • Experienced storyteller who loves to collaborate
  • Experience working with or within a larger marketing team
  • Knowledge of how to drive quality conversations and engagement
  • An entrepreneurial mindset and ability to use both creativity and scrappiness to build new initiatives from the ground up
  • You collaborate effectively with cross-functional teams to ensure the community meets business goals and user needs
  • Excellent problem solving skills and attention to detail
  • Positive attitude and true passion for building communities

Requirements:

  • 3+ years of experienced managing a large customer community for a startup or Saas platform
  • Startup experience is a strong plus; extra credit for Saas platform experience
  • Experience interpreting user data to grow a community

Teachable is an instructor-focused platform that empowers creators to build and sell online courses and coaching on any topic-from iOS development to watercolor painting to card tricks. Instructors using our platform have collectively earned more than a billion dollars to date.
Since our founding, we've raised more than $12.5 million from top venture investors and were acquired in March of 2020. Teachable is now a part of the Hotmart group, an international startup, based in Brazil, with over 800 employees worldwide. Hotmart's mission is to help creators earn a living from their passion.
We're growing rapidly, with triple-digit year-over-year growth, and are continuing to build a diverse team of top-notch talent. We won't hold you back from reaching your full potential at Teachable; you'll have the freedom to be an integral member of our tight-knit team, with great benefits and perks. Your work here will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives.
We plan to be optionally remote until at least September 2021
Benefits:
Comprehensive Health, Dental, & Vision benefits with options covering up to 100% of monthly premium
Discretionary paid vacation & time off with a company average of 24 days a year
Parental leave, 16 weeks fully paid after three months of service
4% 401(k) with match after three months of service
Supplemental student loan repayment assistance or a professional education stipend
Tax-free commuter benefit
Conference budget
50% gym & wellness match
Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • IterableEmail

Location

470 Park Ave South, New York , NY 10016

An Insider's view of Teachable

What are some social events your company does?

At the end of every summer we host a company retreat in upstate New York. It's a multi-day event with color war style games and is a great way to build connections across the company and get to know people outside of the office.

Jess

Associate Recruiter

What are Teachable Perks + Benefits

Teachable Benefits Overview

Comprehensive health, dental, and vision coverage
Discretionary paid vacation
Paid sick leave
Tax-free commuter benefits
50% gym or wellness match
401(k) with match
Paid parental leave
Professional education credit OR supplemental student loan repayment

Workplace customizations (e.g. standing desks)
Flexibility to work from home
Weekly catered lunches
Conference and book budget
Company outings
Annual camping retreat
Awesome coworkers

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Awesome Coworkers, Custom Desk Setup, Wellness Match, Teachable Course Stipend, Company Activities, Annual Company Retreat.

More Jobs at Teachable22 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Operations
Product
Project Mgmt
Sales
Content
HR + Recruiting
new
New York
Developer
new
New York
Developer
new
New York
Content
new
New York
Data + Analytics
new
New York
Product
new
New York
Sales
new
New York
Design + UX
new
New York
Developer
new
New York
Operations
new
New York
Product
new
New York
Project Mgmt
new
New York
Data + Analytics
new
New York
Design + UX
new
New York
Sales
new
New York
Sales
new
New York