CRM Associate / Specialist

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Reporting to the Director of Lifecycle and Retention, you will execute new lifecycle marketing strategies to drive user engagement, retention, loyalty, and advocacy. You will work closely with cross-functional teams within Atom to plan and execute CRM campaigns across all owned marketing channels. We're looking for someone who is customer-centric, has strong attention to detail, and is interested in working in a dynamic, fast-paced environment.

What You'll Do:

  • Execute lifecycle & retention campaigns to drive engagement, upsell, and retain users.
  • Assist with the development of campaign planning, including creative briefs, calendar management, and working with the creative team to develop assets.
  • Manage the marketing operations workflow to ensure campaign launches go live on time and smoothly. 
  • Support ongoing testing and segmentation tactics to ensure continued innovation and optimization for engagement and retention.
  • Analyze marketing campaign performance and trends. Produce and present reports to understand effectiveness.

Who You Are:

  • Bachelor's degree.
  • 1-2 years of digital marketing experience required.
  • Experience building and executing campaigns using ESP/EAP platforms such as MoEngage, Braze, Iterable, Salesforce Marketing Cloud, Mailchimp.
  • Understanding of AB/MVT testing.
  • Ability to multi-task and adapt to a challenging, fast-paced environment of multiple priorities.
  • Strong critical thinking and analytical capabilities, particularly in customer segmentation.
  • Experience driving paid revenue from a subscription product preferred, specifically online subscription experience is a plus.
  • Self-motivated and results-oriented with high regard for attention to detail.
  • Excellent oral and written communications skills.
  • Experience and/or interest in finance is a plus.

Atom offers competitive benefits including health, dental, and vision plans, 401(k) matching, a complimentary Equinox gym membership, commuter benefits, flexible hours, and PTO.

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Location

425 Broadway, New York, NY 10013

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