CRM Marketing Manager

| Greater NYC Area
ABOUT QUADPAY
At QuadPay, we’re here to simplify, streamline and automate how you pay and save every day by offering fast, fair and seamless payment solutions online and in-store. As a business, we strive to be unlike others in the industry as we continue to help businesses grow by offering a best in class product, driven by the most innovative teams in the industry. 
Recent global changes and advancements have meant relentless product innovation, in the goal to be the next generation of payments.
We’re people, just like you who think purchasing shouldn’t be so inflexible!
We are currently in hyper-growth phase and as such are looking to grow teams in almost every department in the company - come change the industry with us, and love coming to work every day.
We’ve built an amazing culture at QuadPay and in a short space of time (since 2017), our teams are proud to work hard to provide innovative solutions to our valued customers and partners. Our values are in everything we do, and are as diverse and as inclusive as our global workforce. These include but are not limited to: Customer First, Own It, Raise the Bar, Stronger Together and Change the Game!
QuadPay is part of Zip Co (ASX:Z1P).
As the CRM Marketing Manager, you will help develop and implement initiatives in email, in-app, push, and SMS to drive business growth and lifelong brand advocates. This email-loving, analytics junkie will be responsible for executing all email, SMS & push marketing campaigns, list segmentation, analytics, reporting, template implementation, testing and content/campaign programming.
You will be responsible for working with stakeholders across the business in executing lifecycle strategies and building out these capabilities with a focus on driving profitable user growth and building valuable experiences through every marketing touchpoint within the lifecycle funnel.

What You'll Do

  • Email strategy & production: creation, planning, scheduling, executing, testing and optimization of email campaigns
  • Launch lifecycle marketing campaigns from concept through analysis
  • Help develop performance marketing strategies to create amazing customer experiences and drive our business
  • Ensure all emails and mobile messages are on-brand, and manage the creative workflow for lifecycle campaigns
  • Monitor and proactively address negative indicators, such as high unsubscribe rates or spam complaint rates
  • Analyze campaign results and determine actionable next steps for optimizing results and enhancing the user journey
  • Distill campaign results and synthesize takeaways for leadership team
  • Deploy A/B tests to drive the most effective ROI and incremental lift throughout the entire funnel
  • Support the development of user segmentation to create a dynamic, segmentation-based lifecycle program
  • Create and manage automations and journeys within our CRM platform (Iterable)
  • Hyper-target subscribers with relevant merchants to ensure a positive experience for users engaging with Quadpay retailers

What We're Looking For

  • 5+ years of CRM marketing experience including email marketing, push, SMS messaging, segmentation and trigger campaigns
  • Experience with Iterable preferred (or similar equivalent, e.g. Braze)
  • Ability to think high-level and craft long-term strategies, but also can get your hands dirty and execute campaigns on a day-to-day basis
  • SQL skills a plus
  • Previous experience in Fin-tech and/or App-based company preferred
  • Solid project management skills - ability to lead, develop and provide clear direction, prioritization and planning
  • Extensive email deployment experience and understanding of QA processes
  • Knowledge of HTML/CSS coding for email, and familiarity with responsive design
  • Knowledge of email standard methodologies and deliverability
  • Superior project management skills and attention to detail
  • Ability to anticipate needs, innovate, and flourish in a fast-paced environment

A Little Bit About You:

  • High energy, passionate, and outcomes/results focused
  • Outstanding at execution
  • Comfortable with developing strategic approach and then executing against it
  • A passion for design and thinking outside the box to optimize growth opportunities
  • Ambition; you want to grow your career and marketing knowledge
  • Team player, proactive and know how to contribute and make an impact
  • Pride yourself in being creative and know how to build awareness and brand equity

Technology is changing the way people interact with the world and we’re bringing that revolution to the way people shop and transact. We allow shoppers to buy anywhere, at anytime - and pay in 4 interest-free, automatic installments over 6 weeks. You get the product right away and QuadPay will pay the merchant upfront. 
We're looking for someone who can join our high-functioning team of passionate support professionals and we value a range of diverse backgrounds, experiences, and ideas. We pride ourselves on diversity and creating an inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.
We're growing very quickly and always looking for talented people to join our team and help transform the way consumers shop and pay!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • VueJSLibraries
    • React NativeLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • FlaskFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • .NET CoreFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • SegmentAnalytics
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ContentfulCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail

Location

Our office is located in the beautiful Flatiron neighborhood of New York City and is half a block from Madison Square Park!

An Insider's view of QuadPay

What’s the vibe like in the office?

Quadpay is a place where you get to work with incredibly talented and smart people. Collaboration is welcomed and asking questions is encouraged. We care about the product but care even more about creating a fun workplace environment!

Rehema

People Operations Coordinator

How do you collaborate with other teams in the company?

Whenever a merchant flags there is an issue we are quick to diagnose and release a fix. I work closely with our Merchant ops engineering team to track a trend and share the scale of the issue with developers. We then work together on what the quickest fix will be by sharing what the real needs are of the merchant.

Natalie

Account Manager

How has your career grown since starting at the company?

I joined as an early engineer in July 2018. I have worked on all aspects of the platform from merchant integrations, back-end microservices, and front-end applications. I'm now leading a team of engineers as we try to usher in new tools and features for our merchants, improve our customer's online experience, and scale a system to the next level.

Andy

Engineering Manager

How do your team's ideas influence the company's direction?

Our team structure is set up to be cross-functional including designers, engineers, analysts and product managers who are constantly listening and talking to our customers to be inspired by what they say and how they behave. This inclusive, customer centric and data-driven culture drives a lot of our strategic direction and decisions.

Saad

VP, Product

What makes someone successful on your team?

The traits that make someone successful at Quadpay are the same traits that I am looking for when recruiting candidates to our company; I am always looking for driven, passionate, collaborative people, who come to work every day with our future state in mind. We love working together to get there.

Becca

Senior Recruiter

What are QuadPay Perks + Benefits

QuadPay Benefits Overview

Company benefits include:
- 100% company paid Health Insurance (Medical, Dental & Vision)
- Company-sponsored 401k plan
- Employee stock options/equity offering
- Generous PTO policy
- Commuter benefits program
- Discounted gym membership
- Bi-annual company retreats (#sQUADdays)
-Great office location, Flatiron District!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Paid industry certifications

Additional Perks + Benefits

QuadPay is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

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