CX Communications Specialist at Casper

| Greater NYC Area
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Looking for a job to get you out of bed?

The CX Communications Specialist role is the critical center for resource management  for the broader CX team. This role is responsible for managing the documentation of business updates making sure our CX team is equipped with the information they need to provide the best customer experiences.The expectation is that this role is responsible for ensuring daily, weekly, and on-going updates are shared and documented for the broader CX team, our internal communication tool is audited and updated with the current information, and ensures information is confirmed for all CX meetings. This role will  ensure appropriate, effective, and timely updates to CX knowledge materials. 

When you’re not catching zzz’s, this is what you’ll do
  • Ensure that all CX & PC specialists are aware of company-wide happenings and collaborate across internal teams to create relevant collateral, cohesive messaging, and thoughtful distribution strategies
  • Drive a sense of community among the CX and PC teams and a connectedness to the Casper brand
  • Review and synthesize information collection leading up to physical and digital product launches
  • Distill complex information into easy-to-understand updates for the teams 
  • Ensure updates are easily referenceable, concise yet comprehensive and timely
  • Leverage your CX and Casper business knowledge to proactively identify outstanding comms needs & address with appropriate parties in order to ensure the team is prepared
  • Add, edit, and audit the Knowledgebase, TextExpander and any content resources in service of a product or service launch with collaboration from Supervisors, Leads, and Quality
  • Manage monthly audit process for CX Knowledgebase to maintain accuracy at all times 
  • Collaborate with Quality team to implement changes to materials based on best practice learnings during sprints
Our dream candidate is…
  • Exceptionally organized and extremely attentive to detail, with planning and prioritization skills that don't falter in a fast-paced work environment
  • Has a strong sense of urgency, ownership and personal responsibility
  • An excellent communicator (in person, over email, via smoke signal!), an ability to simplify concepts and to tailor messaging for specific audiences
  • Able to work collaboratively and reach actionable plans across groups and teams
  • A proactive planner and critical thinker who can anticipate future needs and isn’t afraid to take initiative to address that need  
  • A positive, can-do attitude with the ability to work well both independently and as member of a team
  • A high degree of professionalism and strong interpersonal skills including the ability to interact effectively across all levels of the organization
  • Excited by the implementation and testing of new means of messaging and information design
  • A passionate ambassador of the Casper brand and a natural relationship builder
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement


3 World Trade, New York, NY 10007

An Insider's view of Casper

What's something quirky about your company?

Casper is a sleep company that aims to awaken the potential of a well-rested world —not just for our customers but our employees too! I was amazed that employees get to “sleep in” the Monday following daylight savings time, letting us catch up on the hour we lost!


Engineering Manager

What's the biggest problem your team is solving?

Managing the supply chain network's efficiency as the company continues to grow. . With multiple variations of size, color, and packaging to meet all of our sales channel needs, we have to be diligent and proactive to ensure that our manufacturers have a plan on what our production requirements are 3-4 months in advance.


Supply Planning Manager

What makes someone successful on your team?

Success on my team means someone who is not only a subject matter expert but possesses a true passion and curiosity to solve complex problems, mine for insights and think creatively. Success also means building strong relationships across the organization, being highly collaborative and serving as a ‘go-to’ resource across the enterprise.


VP, Performance Media

What is your vision for the company?

Our mission: awaken the potential of a well-rested world. If you're better rested, you're able to fulfill everything else you want to do in the world. Casper is leading a movement in the importance of sleep, inspiring people to invest in their rest and creating the best products and services for better sleep.


Chief Strategy Officer & Co-Founder

How do you collaborate with other teams in the company?

The Creative team at Casper collaborates with every team. Within our own organization, we have Product Design, Digital Design, Environmental Design & Brand Creative - so there is obvious cross-disciplinary collaboration. We also work with Marketing, Retail, Wholesale, Ops, and others to bring our brand and products to life across all channels


Senior Director, Marketing Operations

What are Casper Perks + Benefits

Casper Benefits Overview

The syrup on your waffles
1) Participation in our HQ bonus program for some splurging and equity so that you’re part of the Casper family.
2) Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
3) Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
4) Unlimited vacation policy. If you need time off just take it; we trust you!
5) Catered lunches twice a week to give you time to catch up with your teammate
6) Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
7) A full gifted bed set when you join and product discounts for friends and family!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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