Looking for a job to get you out of bed?

The CX Communications Specialist role is the critical center for resource management  for the broader CX team. This role is responsible for managing the documentation of business updates making sure our CX team is equipped with the information they need to provide the best customer experiences.The expectation is that this role is responsible for ensuring daily, weekly, and on-going updates are shared and documented for the broader CX team, our internal communication tool is audited and updated with the current information, and ensures information is confirmed for all CX meetings. This role will  ensure appropriate, effective, and timely updates to CX knowledge materials. 

When you’re not catching zzz’s, this is what you’ll do

• Ensure that all CX & PC specialists are aware of company-wide happenings and collaborate across internal teams to create relevant collateral, cohesive messaging, and thoughtful distribution strategies
• Drive a sense of community among the CX and PC teams and a connectedness to the Casper brand
• Review and synthesize information collection leading up to physical and digital product launches
• Distill complex information into easy-to-understand updates for the teams 
• Ensure updates are easily referenceable, concise yet comprehensive and timely
• Leverage your CX and Casper business knowledge to proactively identify outstanding comms needs & address with appropriate parties in order to ensure the team is prepared
• Add, edit, and audit the Knowledgebase, TextExpander and any content resources in service of a product or service launch with collaboration from Supervisors, Leads, and Quality
• Manage monthly audit process for CX Knowledgebase to maintain accuracy at all times 
• Collaborate with Quality team to implement changes to materials based on best practice learnings during sprints

Our dream candidate is…

• Exceptionally organized and extremely attentive to detail, with planning and prioritization skills that don't falter in a fast-paced work environment
• Has a strong sense of urgency, ownership and personal responsibility
• An excellent communicator (in person, over email, via smoke signal!), an ability to simplify concepts and to tailor messaging for specific audiences
• Able to work collaboratively and reach actionable plans across groups and teams
• A proactive planner and critical thinker who can anticipate future needs and isn’t afraid to take initiative to address that need  
• A positive, can-do attitude with the ability to work well both independently and as member of a team
• A high degree of professionalism and strong interpersonal skills including the ability to interact effectively across all levels of the organization
• Excited by the implementation and testing of new means of messaging and information design
• A passionate ambassador of the Casper brand and a natural relationship builder