Ergatta is the first game-based home fitness software. Our first products to market are the Ergatta Rower and Ergatta Upgrade Package for WaterRower owners. 

This role provides a unique opportunity to join a seed stage company during a high-growth period and learn directly from the founders. As the first full-time business-side hire, this role will be exposed to and have the opportunity to learn and own many facets of the business including acquisition and brand marketing across all channels, customer success, inside sales, user research segmentation and analysis, product research and management, business intelligence, and more. As the company and the person grows, so too will the role.

The ideal candidate loves and has demonstrated a capacity to learn as they go, solve problems creatively, and be hard-working, resourceful and scrappy in order to drive results. They are a goal-driven marketer with 1-3 years of experience managing digital campaigns. They thrive on moving quickly in uncertain conditions, wearing many hats, and building something from the ground up. 

Experience in Google Analytics and Ads Manager are required, Klaviyo a plus. 

Initial Goals and Priorities

• Establish and scale best marketing channels for scalable growth; continue to test and optimize existing email and paid social channels

• Lead ongoing acquisition campaigns from strategy and testing ideation to design to execution and reporting

• Turn existing customers into a passionate base of brand advocates and engaged community members

• Manage inside sales channel and determine additional resources needed to drive sales

• Manage customer success both proactively and reactively. Independently troubleshoot and solve customer issues and requests efficiently, quickly, and accurately

• Continuously improve processes by discovering inefficiencies and taking advantage of opportunities in marketing, customer support, and sales

• Owning organic social media presence on all relevant channels

• Analyze customer usage data to distill trends, identify potential opportunities or problems, and inform product development

• Be prepared to take on additional analysis, projects, and initiatives as they arise

You are

• Growth-oriented: always thinking about ways to find, reach, and talk to potential customers at scale

• Detail-oriented and organized: comfortable with complex processes and managing multiple priorities and goals in a fast-paced environment

• Technically savvy: able to navigate through a variety of marketing and analysis tools

• Critical thinker: able to proactively spot inefficiencies and recommend improvements

• Customer-centric: willingness and desire to go above and beyond for customers

• Data driven: rely on actionable insights to inform product and marketing decisions and track progress against goals

• Social media savvy and interested in brand-building as well as efficient customer acquisition

• Proficient in SQL a plus

• Hard-working and self-starting. You'll wear many hats and will need to be able to consistently deliver on multiple workstreams

Ergatta is an equal opportunity employer and values diversity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.