Provider Communications Coordinator

| Greater NYC Area
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Provider Communications Coordinator at andros 

ABOUT THE ROLE

We are looking for a Provider Communications Coordinator to ensure our provider outreach processes are running smoothly and efficiently. You will play a key role in making sure communications across multiple channels (email, fax, phone, mail) go out to the right people at the right time. The qualified applicant should be able to perform routine tasks and processes while also connecting the dots between the different aspects of your work and making improvements where necessary.


The outcomes we’re looking for:

  • Work closely with our operations team to coordinate automated omnichannel outreach (email, fax, phone, and mail)
  • Contribute to and reference reporting dashboards, monitor trends, share actionable insights and make recommendations based on results
  • Conduct research into issues related to your work; report those findings out to the operations team  
  • Monitor daily program automations and data processes; troubleshooting when necessary and improving when possible
  • Offer insights to our product team to advise on product enhancements related to Provider Communications and adjust workflows to account for our changing technology
    • Serve as a primary tester when new products related to your processes are being developed
  • Take on and build out new processes as we expand our service offerings within the provider communications space

ABOUT YOU 

Competencies Required

  • Attention to detail: You’re able to spot issues and complete root cause analysis.
  • Critical Thinking: We’re expecting you to challenge the way we do things and present new ideas for improvement, no matter how small the change is.
  • Data Driven: You’re well-versed in Google Sheets; bonus points if you have experience manipulating large sets of data.
  • Communication: You’re a clear communicator who can synthesize and explain complicated concepts.
  • Inquisitive: You don’t let a fast pace of work or a complicated process stop you from asking questions and figuring out what is really going on.

 Requirements and Qualifications

  • Minimum of 1-3 years of experience in an operations and/or process-driven role; experience with healthcare preferred (but not required)
  • Experience with MailChimp, Campaign Monitor, HubSpot (CRM), etc.
  • Intellectual curiosity, sound problem-solving and decision-making abilities, and strength in creative and innovative thinking
  • You have a strong analytical toolkit, including experience with Sheets, Excel, Tableau or other tools
  • Thrive in a fast-paced startup environment where flexibility and adaptability are key

ABOUT US

To understand andros is to understand our namesake. Named for one of the largest barrier reefs on Earth, andros is a study in the vibrancy of interconnected ecosystems. On its own, a data point is meaningless — a single piece of coral adrift in an ocean. Yet when combined with millions of other points, connections form a structure suited for sustaining a spectrum of lifeforms. Our mission is to forge these bonds of disparate provider data points to build a foundation of information necessary to create dynamic, thriving healthcare networks.

The andros approach to creating healthcare networks focuses on depth of data. We use millions of data points to form a complete vision of the provider landscape, which enables us to find utility and meaning in this diverse information. This deep repository of data can then be used as a basis for credentialing, analyzing performance, and comparing individual providers to create the most vibrant health ecosystem possible.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are located in the Flatiron, which is widely recognized as the center of Silicon Alley, NY's technology hub.

An Insider's view of andros

How does your team reward individual success?

The Bonusly app provides an easy method of recognizing and celebrating the contributions of team members, and being able to incorporate it into Slack provides additional visibility. We are also able to redeem bonusly points for giftcards each quarter!

Steven

Network Analyst

What does your typical day look like?

A typical day at andros I get to collaborate with many people. We start our day by reviewing project updates, client health status and outstanding items from the week prior. The weekly cadence allows us to build relationships with our clients. Between communicating with clients and teammates, each day is an adventure. Let's get after it!

Jonah

Client Success Manager

How does the company support your career growth?

The company supports my career growth by investing in my Professional Development. We currently have access to LinkedIn Learning as well as a reimbursement program for continuing education courses. Most importantly they recognize and reward talent. It does not matter the role you may be in, management makes career growth discussions a priority.

Jenny

Provider Network-Recruiter Manager

How would you describe the company’s work-life balance?

We have the great opportunity of working from home and the option of flexible hours. andros provides different ways to manage stress by engaging employees in quarterly health competitions.

Vani

Software Developer

What are andros Perks + Benefits

Culture
Volunteer in local community
We are a company who support our local communities and encourage employee volunteerism in both our New York and Maryland offices like NYC Tech Gives Back and Community Action Council, Howard County
Intracompany committees
CredSimple offers several holiday events and wellness programs to keep employees engaged such as our our health and wellness challenge, annual holiday party and virtual scavenger hunt
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
CredSimple host quarterly company outings as a great team bonding experience.
Stocked Kitchen
CredSimple has a well stocked kitchen providing breakfast options, snacks and beverages
Some Meals Provided
We provide free lunch on Wednesdays.
Happy Hours
Happy hours are hosted At team's discretion.
Pet Friendly
CredSimple's pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
CredSimple offers employees continuous professional and personal development training
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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