Senior Manager – Account Services at Metric Theory

| Greater NYC Area
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ABOUT THE ROLE

The Senior Manager – Account Services role is a team lead role meant for a paid search wizard who loves coaching digital marketers, assisting on strategy & account management and directly managing larger digital ad accounts.  This individual craves working at the intersection of online advertising execution and fast start up growth.

We are looking for someone with a passion for paid search who wants to join a fast-growing, fun digital agency that is hyper-focused on client performance and ROI. The ideal candidate is confident in their ability to drive improvements in account performance, but also to manage and develop some of our awesome talent.

Client & Team Revenue Oversight

  • Serve as the main point of contact and client team lead for 2-3 larger MT clients

  • Manage a team of 1-5 Account Managers and Sr. Account Managers 

  • Revenue & retention responsibilities for team accounts

  • Participate in onboardings, renewal calls, and other important client communications

  • Drive overall account strategy, forecasting, and planning

  • Analyze performance data and KPIs

  • Create and deliver quarterly performance reviews for your direct reports

  • Run weekly team meetings to track progress toward client & team goals
     

Paid Search & Process

  • Maintain excellent standards and quality of service

  • Think creatively to develop innovative tactics and strategies that drive results

  • Contribute to projects, process changes, and roll-outs

  • Assist with and run advanced trainings on new features and services

  • Create best practices, and assist in developing process documents

  • Manage the Account Managers & Paid Search Analysts who will be assisting on your portfolio of clients

ABOUT YOU

Qualifications

  • 4 year college degree or equivalent work experience

  • 4+ Years of direct paid search client management including paid search strategy development, execution & client relationship management

  • Strong data analytics and strategy background, including experience using Google Analytics

  • 1+ Year in a supervisory role directly managing other digital marketing professionals

  • Experience presenting digital marketing strategy to C-Suite and executive audiences

  • High-level Excel proficiency

  • Time management and problem solving skills

  • Not afraid to get in the weeds, but still able to see the trees, forest, and ecosystem

  • Exceptional communication skills & interpersonal skills


Ideal Candidate Has

  • Directly managed paid search budgets of $200,000+ in monthly ad spend

  • Exposure to paid social, display and remarketing efforts

  • Comfortable optimizing toward back-end metrics from a CRM such as Salesforce

ABOUT METRIC THEORY
Why We’re Frequently Ranked a Best Place to Work

  • Tireless focus on culture that unites everyone around common goals and shared principles

  • Openness to new ideas that affords employees the opportunity to make a difference on day 1

  • Frequent 360-degree feedback that pushes everyone to get better together

  • Universal eagerness to help each other without the expectation of anything in return

  • Conscious focus on learning & professional development at all levels of the organization

  • Generous paid time off including company-wide work from home week between Christmas and New Year’s, annual “work from anywhere” week, birthday PTO, and more

  • Excellent medical, dental & vision coverage, 401(k), monthly gym stipend, and pre-tax commuter benefit

 

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Technology we use

  • Product
    • Google AnalyticsAnalytics
    • AsanaManagement

Location

Located near Battery Park in FiDi, you can travel by subway or ferry to our office. This historic neighborhood has plenty of bars and restaurants!

An Insider's view of Metric Theory

What are some social events your company does?

Our offices love to celebrate with each other! From quota celebrations to new hire lunches to charity events. In the NYC office, you can find us taking boat cruises around the city, seeing comedy shows, or hitting the bowling alley. We’re a lively group that loves to experience new things (or head to our go-to spot for an impromptu happy hour).

Megan

Account Manager

How does the company support your career growth?

Metric Theory has supported my career growth from day 1. I began my career at MT as an analyst where they taught me all about SEM and digital advertising. It was a crash course and more detailed than what I had learned in school. Since then, they have been great at giving me goals & focus areas aimed at promoting me. They are always in my corner.

Kailee

Senior Manager, Account Services

How do your team's ideas influence the company's direction?

Because we’re in the services industry, our product is our people. Culture is therefore incredibly important at Metric Theory to ensure our employees are happy and productive. Those who have a positive impact on culture, in addition to strong job performance, have the most success on our team. We value proactiveness, empathy, and self-awareness.

Barbara

Senior Manager, Account Services

How has your career grown since starting at the company?

Since starting at Metric Theory, my career has grown because of the comprehensive analyst training program and the amazing and talented people I get to work with. Every team member I work with has encouraged me to think outside the box and has helped me improve my digital marketing skills, from simple execution steps or strategy optimization.

Kate

PPC Analyst

What are Metric Theory Perks + Benefits

Metric Theory Benefits Overview

Along with Health, Dental, and Vision insurance, we also offer 401k and wellness perks. We understand that life outside of the office is just as important as life at work. Metric Theory focuses on creating a work and life balance for our employees through flexible work from home hours. We also want to foster our culture of collaboration and team work through coffee chats, lunch and learns, company outings, etc.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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