Senior Manager – Account Services

| Greater NYC Area

ABOUT THE ROLE

The Senior Manager – Account Services role is a team lead role meant for a paid search wizard who loves coaching digital marketers, assisting on strategy & account management and directly managing larger digital ad accounts.  This individual craves working at the intersection of online advertising execution and fast start up growth.

We are looking for someone with a passion for paid search who wants to join a fast-growing, fun digital agency that is hyper-focused on client performance and ROI. The ideal candidate is confident in their ability to drive improvements in account performance, but also to manage and develop some of our awesome talent.

Client & Team Revenue Oversight

  • Serve as the main point of contact and client team lead for 2-3 larger MT clients

  • Manage a team of 1-5 Account Managers and Sr. Account Managers 

  • Revenue & retention responsibilities for team accounts

  • Participate in onboardings, renewal calls, and other important client communications

  • Drive overall account strategy, forecasting, and planning

  • Analyze performance data and KPIs

  • Create and deliver quarterly performance reviews for your direct reports

  • Run weekly team meetings to track progress toward client & team goals
     

Paid Search & Process

  • Maintain excellent standards and quality of service

  • Think creatively to develop innovative tactics and strategies that drive results

  • Contribute to projects, process changes, and roll-outs

  • Assist with and run advanced trainings on new features and services

  • Create best practices, and assist in developing process documents

  • Manage the Account Managers & Paid Search Analysts who will be assisting on your portfolio of clients

ABOUT YOU

Qualifications

  • 4 year college degree or equivalent work experience

  • 4+ Years of direct paid search client management including paid search strategy development, execution & client relationship management

  • Strong data analytics and strategy background, including experience using Google Analytics

  • 1+ Year in a supervisory role directly managing other digital marketing professionals

  • Experience presenting digital marketing strategy to C-Suite and executive audiences

  • High-level Excel proficiency

  • Time management and problem solving skills

  • Not afraid to get in the weeds, but still able to see the trees, forest, and ecosystem

  • Exceptional communication skills & interpersonal skills


Ideal Candidate Has

  • Directly managed paid search budgets of $200,000+ in monthly ad spend

  • Exposure to paid social, display and remarketing efforts

  • Comfortable optimizing toward back-end metrics from a CRM such as Salesforce

ABOUT METRIC THEORY
Why We’re Frequently Ranked a Best Place to Work

  • Tireless focus on culture that unites everyone around common goals and shared principles

  • Openness to new ideas that affords employees the opportunity to make a difference on day 1

  • Frequent 360-degree feedback that pushes everyone to get better together

  • Universal eagerness to help each other without the expectation of anything in return

  • Conscious focus on learning & professional development at all levels of the organization

  • Generous paid time off including company-wide work from home week between Christmas and New Year’s, annual “work from anywhere” week, birthday PTO, and more

  • Excellent medical, dental & vision coverage, 401(k), monthly gym stipend, and pre-tax commuter benefit

 

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