Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Messaging Engineer

Primary Responsibilities

• Core administration/escalation support for messaging services, focused mainly on Cisco IronPort and Microsoft EOP/ATP in a globally distributed O365 cloud environment

• Working with other engineers and Operations staff to test, implement and transition new services, or upgrades to existing core email security services, focused on Cisco IronPort, Exchange and the O365 space

• Incident and problem management, ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management, including developing/carrying out production support procedures including business continuity and disaster recovery procedures

• Proactively anticipates service issues before they occur and able to make recommendations around resolution.

• Taking part in projects as a subject matter expert or as a representative of the Operations team leadership as needed

• Knowledge and Skills Requirements:

• Experience with Internet gateways and message filtering/ system hygiene

• Experience with providing support for Exchange Online email environments

• Experience with providing support for email security/hygiene-related issues

• Understanding and experience with complex globally distributed email environments

• Understanding and experience with internet email protocols and email routing concepts

• Strong documentation and troubleshooting skills

• Excellent communication and presentation skillsExperience with Cisco IronPort and Advanced Malware Protection (AMP)

• Experience with Exchange Online Protection/Advanced Threat Protection (EOP/ATP)

• Experience with Exchange Online (Office 365)

• Experience with Microsoft Exchange 2010 or above in large enterprises

• Understanding email authentication and authentication mechanisms such as DMARC, DKIM and SPF

• Windows and Exchange PowerShell scripting skills

• Experience with Outlook Client and OWA.

• Experience with group management products

• User account management and troubleshooting

• Microsoft Itunes and Outllok@Mobile support

• Mobility Email Active Sync and O365 emails sync to cloud knowledge

Extent of Travel

5% - 10%

Qualifications, Skills & Experience

We are seeking professionals with the following qualifications, skills and experience:

Education level:

• Education: MSc Degree or BSc Degree in Computer Science, Computer Science Engineering, Math, or equivalent degree

Experience/Technical Skills:

• 3+ years of practical experience with configuration/deployment/support of Microsoft Office 365 and Exchange 2010 / 2013

• Cisco IronPort and Microsoft EOP/ATP in a globally distributed O365 cloud environment

• Programming / Scripting knowledge a plus - Wise Studio, AutoIt, VBscript, PowerShell, XML, CMD/Batch files

•  Interpersonal Relationships: Skill in applying approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner, including the ability to build and maintain critical networks and collaborative relationships

• Oral and Written Communications: Ability to express oneself to provide information to others effectively and in a succinct manner including mid-to-high level divisional management, subject matter experts, vendors, and stakeholders across the enterprise

• Accuracy, attention to detail, and the ability to follow through.

• Must have good organizational skills and the ability to follow-through on projects with minimal supervision.

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security. 

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

Invent. Impact. Inspire.