Managed by Q is the platform for office management. We help the world’s leading companies build, design, staff, and manage their workplaces. By connecting office operations teams to dedicated workplace experts and top commercial service providers, Managed by Q enables companies to create inspiring offices and a deliver a great workplace experience for their teams.

Managed by Q was founded in 2014 with a vision of changing how we interact with our workspaces. Today, our team helps thousands of companies nationwide operate their offices and create an environment that inspires their teams’ best work. Empowering others and building diverse and inclusive teams are core to Managed by Q’s mission. We are committed to creating good jobs, helping small businesses grow, and enabling companies to focus on what they do best. Managed by Q is headquartered in New York, with offices in San Francisco, Los Angeles, Chicago, and Boston. Managed by Q is backed by the world’s leading investors, including Google Ventures, RRE, Homebrew, Greycroft, and Staples. If you have a love of learning, are drawn to hard problems, and want to spread opportunity within your community, we’d love to meet you.

About the role:

This role requires a desire to endlessly pursue operational excellence and an ability to execute. You’ll deliver tools that empower your coworkers to excel at their jobs and complement our product in offering a world-class experience to clients and partners. This role is cross-functional — and we really mean it. You’ll partner with data and engineering, and you’ll work with operational stakeholders across the company, including executives. Your coworkers will be your customers.

Ninjas and Rockstars need not apply - we are looking for someone more analogous to an ant: can lift 100x your weight, diligently and lovingly serves your colony, organized builder that turns dirt into something efficient & beautiful.

Responsibilities:

• Define our operational vision and set clear and audacious goals
• Leverage technology and process design to achieve operational excellence. You’ll deliver products when necessary and integrate external systems with our product and existing softwares
• Lead internal product initiatives. Partner with technical team leads to deliver projects against ambitious timelines. Conduct analyses to inform product decisions and future developments
• Develop and execute rollout, training, and implementation plans in close coordination with stakeholders to ensure they are adopted smoothly
• Document needs and pain points of operations in order to further business goals
• Own the launch, success criteria, and support plan of the solutions you prioritize
• Support product managers in connecting user-facing features to our internal operations
• Conduct customer interviews with internal stakeholders

About you:

• A personable executor who seeks to own problems, not merely the tasks meant to fix them
• You communicate fearlessly and succeed in creating buy-in for your operational vision with key stakeholders
• When you encounter something you don't understand, your first instinct is to try to figure out, and your second instinct is to not give up when it doesn't come easily
• You don't like to drop work in people’s lap without first doing portions of the work yourself
• You have an affinity towards technology, you know how to leverage the right tools for the problems at hand

Qualifications:

• 3+ years experience of successfully leading and implementing complex projects
• Strong preference to Product and Operational experience

Benefits/Perks:

• Ground floor opportunity at one of the fastest growing companies in the world
• Competitive salary
• Generous Stock Options
• 401(k) with company matching
• No cost premium option for medical and dental insurance
• Casual dress and pet-friendly office
• Cold brew and Kombucha on tap
• Team lunches, happy hours and company outings
• An insanely supportive, hardworking team, building something BIG