Director of Product
Duties: Be responsible for driving product strategy, planning, design, and execution for a broad swath of initiatives. Serve as the key point person and subject matter expert for a significant area of our business, such as our diner ordering platforms, our restaurant-facing technology and programs, or our internal business operations and technologies. Play a key role in the company's strategic direction, defining and articulating new opportunities, working in close concert with key stakeholders, including executive leadership, GrubHub's technology team and various business teams, to articulate specific goals. Envision, articulate, and prioritize a long-term product strategy designed to achieve these goals. Clearly communicate strategy and goals to project teams and ensure delivery against those goals. Gather and unearth unmet customer needs through research, data analysis, user experience analysis, and testing, competitive research, and any other relevant tools. Deliver on rigorous, quantifiable business objectives in a matrixed, flat organization. Develop and drive product strategy for an identified area of focus, taking into consideration business objectives, identified and unarticulated needs, competitive landscape and resource constraints. Work collaboratively with stakeholders to develop this strategy into an achievable roadmap that delivers on business goals. Connect data points, research and other insights into a clear articulation of needs and wants (derived from a variety of sources, including survey data, qualitative research, industry analysis and benchmarking, customer interviews, and internal data including logged and clickstream data). Drive a clear strategy for prioritization and execution based on these needs and wants, setting clear goals and metrics that can measure the effectiveness of initiatives post-execution, and throughout the lifecycle of a product. Be an advocate for your area of focus within the GrubHub organization, serving as the voice of your customers. Lead projects through the definitional stages, working to ensure that we're solving the right problem and have clearly articulated problem statements and goals identified. Own accountability for the ultimate execution of the product, working cross-functionally to ensure that the solution that is built delivers against the defined problem and goals. Manage the backlog of smaller stakeholder wish-list items, working with stakeholders to quantify the benefits and prioritize these items. Collaborate with other product owners to create a unified list of product enhancements.
Requires a Bachelor's degree in Computer Science, Information Technology, Mathematics, or a related field, plus 7 years of experience working in product management in the engineering field. Also requires: 3 years of experience leading teams either directly or indirectly; 6 years of experience analyzing business problems and working cross-functionally to prioritize and ultimately drive business solutions; 6 years of experience in organizations with matrixed reporting environments and using collaborative solutions to deliver products; 6 years of experience working across a broad organization including technology, account management, marketing, finance, operations, business development and sales; 6 years of experience using data to analyze and monitor product health, set goals and metrics, and aid in the prioritization of initiatives and features; 6 years of experience using hard data and metrics to back up assumptions and recommendations, and to drive action; 6 years of experience weighing competing priorities, managing trade-offs and evaluating new ideas with stakeholders, driving to consensus while maintaining focus on overarching business priorities.
40 hours/week. Must also have authority to work permanently in the U.S.
