Director of Product

| Greater NYC Area
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This is an exciting time to join us as the first Director of Product.

At MaestroQA, we believe people remember how you make them feel and we've set out to reshape the entire customer service industry around this idea. We've launched our initial product to help teams measure and coach their teams to deliver better customer experiences, and have over 200 customers around the world, but we're just getting started.

Our customers have always been the source of our most amazing insights and have set the direction at every level - from the products we build, to how we sell, to how we service our customers. By being a customer centric company, we have gotten some of the initial things right, but we have a lot of gaps to being a world class product organization. We’ve realized we haven't invested enough in our product operations and structure to drive the best results. We aren’t spending enough time speaking to our largest customers to learn about their problems. We aren't investing enough in marketing the products we do build.

This is where you come in.

1) You will build operational excellence in the product, engineering, and design teams

2)  You will listen to our existing customers and prospects and ask them questions to understand how we can optimize our product and operations to better fit their needs.

This will involve not only video calls but, post Covid, traveling onsite across the country, and some international travel.

3) You will work closely with the go to market and engineering teams to collaborate on the product roadmap

4) You will build out a world class product team

5) You will help close the loop from what we build to customers with product marketing and iterating all the way from the V1 to the V20 release

We are based in NYC, will support a combination of onsite and remote work, and offer competitive pay and benefits including health insurance and 401k.

Please reach out if this excites you!


Requirements:

- Experience managing a b2b or enterprise product

- Experience building/managing a product team

- Experience speaking to customers on a consistent basis


Experience with the following preferred:

- Delivered enterprise product to market

- Experience in early stage startup environment

- Experience with product marketing

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AmplitudeAnalytics
    • ClubhouseManagement
    • WebflowCMS
    • CopperCRM
    • IntercomEmail
    • SendGridEmail
    • AutopilotEmail
    • OutReachEmail

Location

We're located right in between Union Square and Washington Square - easily accessible from any part of the city with plenty of lunch options!

What are MaestroQA Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

In addition to all of the awesome perks described above, every employee receives $50 a month to go out to dinner with someone else on the team. MaestroQA is an incredibly close knit group of people that enjoys getting to know each other and spending time together!

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