Growth - Enterprise (NYC)

| Greater NYC Area
At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Robinhood to Fortune 500 enterprises like American Express, PayPal, JP Morgan Chase and Wells Fargo. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well global financial institutions such as Goldman Sachs and Citi. But we’re just getting started.
 
The Growth team at Plaid combines deep technical, product, and industry knowledge to help our customers build and scale amazing applications. We believe that the way consumers and businesses interact with their finances will drastically improve in the next few years.
 
Plaid is looking for an experienced customer-facing professional to manage our relationships with some of the largest names in fintech and financial services. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships (cross-selling/up-selling, increasing utilization) with major enterprises.
 
You will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, product expansion, and account management to ensure impeccable service and thoughtful guidance on how to get the most out of Plaid’s offerings. You must be motivated and take a hands-on approach to understanding our clients’ businesses, strategic goals and how they define success with Plaid’s solutions.

What you'll do

  • Own overall relationship with assigned customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
  • Collaborate closely with Plaid’s implementation team to ensure customer application launches are timely and successful
  • Conduct customer health checks, identifying critical goals and key performance indicators to clearly understand and measure client satisfaction
  • Engage in regular customer outreach including quarterly review/meetings, ongoing checkpoints and escalations as needed
  • Provide consultative guidance on best practices for deep software adoption, product capabilities and potential application to customer’s requirements
  • Enable successful and consistent renewals, as well as identify and execute on new growth and upsell opportunities with customers
  • Identify and open up new lines of business within existing client organizations
  • Work with our engineering and product teams to translate customer feedback into product insights

What excites us

  • A strong business generalist with an acute product sense
  • Able to quickly understand new technologies and complex concepts quickly
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels
  • 8+ years of relationship management experience in the financial services industry including large enterprise organizations
  • Desire to get (more) technical and the ability to learn the ins and outs of Plaid's APIs
  • Interest in financial services and technical products; a high degree of intellectual curiosity
  • Excitement to work in a high-growth environment and to help build processes and tools as needed
  • Ability to work with all types of people and build long-lasting relationships

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

Location

In the middle of New York's tech community, Plaid is nestled in the heart of the Flatiron District.

An Insider's view of Plaid

What’s the vibe like in the office?

We have chess boards littered around the office. I'll be sure to get up throughout my day and play a couple moves, but one of the best parts of my day is how engaging and diverse the conversations I have and the connections I get to exercise are. Plaid promotes an open and accepting work environment that makes even Mondays a good day.

Erik

Engineering

How does the company support your career growth?

There is a widespread understanding that everyone wants to continue building out their skill sets to fuel career growth. Managers help facilitate this by enabling their direct reports to pursue their interests and try new things. They also make sure that you’re always a bit out of your comfort zone -- the best way to keep developing.

Hayden

Marketing

What are some social events your company does?

There are always fun events happening at Plaid! We have regular lunch scrambles that are great for getting to know people from other teams, which is especially important since we are growing so fast. Social hour every Thursday is guaranteed to be a great time!

Sasha

Sales

What are Plaid Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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